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Voip Services Jobs in Indiana (NOW HIRING)

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VOIP Systems Technician

Terre Haute, IN · On-site

Meet or exceed established service level agreements (SLAs) for response and resolution times. * Perform moves, adds, changes, and deletions (MACDs) for client phone systems. * Assist with VOIP ...

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VOIP Systems Technician

Terre Haute, IN · On-site

Meet or exceed established service level agreements (SLAs) for response and resolution times. * Perform moves, adds, changes, and deletions (MACDs) for client phone systems. * Assist with VOIP ...

Joink

VOIP Systems Technician

Terre Haute, IN · On-site

Meet or exceed established service level agreements (SLAs) for response and resolution times. * Perform moves, adds, changes, and deletions (MACDs) for client phone systems. * Assist with VOIP ...

Qode

Desktop support

Indianapolis, IN · On-site

$22 - $25/hr

Installation Technician (VoIP/Cisco Phones) Where? This position is based onsite in downtown ... Strong communication and customer service skills. Why Consider This Opportunity? * Gain hands-on ...

Qode

Desktop support

Indianapolis, IN · On-site

$22 - $25/hr

Installation Technician (VoIP/Cisco Phones) Where? This position is based onsite in downtown ... Strong communication and customer service skills. Why Consider This Opportunity? * Gain hands-on ...

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Voip Services information

What is the difference between Voip Services vs Network Engineers?

AspectVoip ServicesNetwork Engineers
CredentialsCertifications like CCNA, CCNP, VoIP-specific trainingCertifications like CCNA, CCNP, Cisco certifications
Work EnvironmentTelecommunications, IT service providers, call centersIT departments, telecom companies, network infrastructure firms
Industry UsageTelecom, customer service, unified communicationsNetworking, infrastructure, system design
Job FocusImplementing and managing VoIP systemsDesigning, maintaining, and troubleshooting networks

While Voip Services specialists focus on deploying and managing voice over IP solutions, Network Engineers design and maintain the broader network infrastructure that supports these services. Both roles require networking certifications and often work within the same industry environments, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive in VoIP services?

To thrive in VoIP Services, you need a solid understanding of networking fundamentals, telecommunication protocols (like SIP and RTP), and experience with VoIP platforms, often supported by relevant technical certifications such as CCNA or CompTIA Network+. Familiarity with VoIP hardware, PBX systems, troubleshooting tools, and network monitoring software is typically required. Excellent problem-solving, communication, and customer service skills help professionals address technical issues and explain solutions to non-technical users. These skills are essential to ensure reliable, high-quality voice communications and maintain seamless operations for clients or organizations.

What are VoIP services?

VoIP services, or Voice over Internet Protocol services, allow users to make voice calls using an internet connection instead of traditional phone lines. These services convert voice signals into digital data packets that are transmitted over the internet, enabling cost-effective and flexible communication. VoIP can be used on computers, smartphones, or dedicated VoIP phones, and often includes features like voicemail, call forwarding, and video conferencing. Businesses and individuals use VoIP services to reduce communication costs and enhance connectivity worldwide.

What are some typical challenges faced by professionals working in VoIP services, and how can they be addressed?

Professionals in VoIP services often encounter challenges related to network reliability, call quality, and security concerns. Ensuring consistent call quality requires close monitoring of network performance and quickly addressing issues like latency or packet loss. Security is also a major focus, as VoIP systems can be targeted by cyber threats such as phishing or denial-of-service attacks, so staying updated on best practices and using strong encryption is essential. Collaboration with IT, network engineers, and customer support teams is common to troubleshoot problems and deploy solutions effectively.

What is a Voip Services job?

A VoIP Services job involves managing and supporting Voice over Internet Protocol systems that enable voice communication over the internet. Roles may include network configuration, troubleshooting, and maintaining VoIP infrastructure, often requiring knowledge of networking, telephony protocols, and relevant certifications. These jobs are typically found in IT or telecommunications environments and may involve working with hardware, software, and service providers.

What are popular job titles related to Voip Services jobs in Indiana?

For Voip Services jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Voip Services jobs in Indiana look for?

The top searched job categories for Voip Services jobs in Indiana are:

Voip Services jobs near you
Infographic showing various Voip Services job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

VOIP Systems Technician

Joink CTI

Terre Haute, IN • On-site

Full-time

Posted 20 days ago

Job description

Job Type
Full-time
Description
Position Summary
The VOIP Systems Technician is responsible for deploying, supporting, troubleshooting, and maintaining VOIP and Unified Communications solutions for multiple managed services clients. This position provides remote and onsite technical support, resolves telecommunications issues, manages system configurations, and ensures service delivery meets established Service Level Agreements (SLAs). The technician will work closely with clients, carriers, vendors, and internal engineering teams to deliver reliable voice communication services and exceptional customer experiences.
Essential Duties and Responsibilities
  • Provide Tier I and Tier II support for hosted, cloud-based, and on-premise VOIP environments.
  • Troubleshoot voice quality issues including latency, jitter, packet loss, one-way audio, and call routing failures.
  • Configure and maintain VOIP platforms, SIP trunks, PBX systems, Teams Phone, call queues, auto attendants, hunt groups, voicemail, and user extensions.
  • Respond to and resolve client service requests through the MSP ticketing system.
  • Meet or exceed established service level agreements (SLAs) for response and resolution times.
  • Perform moves, adds, changes, and deletions (MACDs) for client phone systems.
  • Assist with VOIP deployments, upgrades, migrations, and onboarding projects.
  • Coordinate with carriers, internet service providers, and telecommunications vendors to resolve service issues.
  • Work with network engineers to identify and resolve network-related voice performance issues.
  • Monitor system alerts and proactively identify service-impacting problems.
  • Document troubleshooting activities, network diagrams, configurations, and client environments.
  • Educate clients on system functionality and best practices.
  • Participate in an on-call support rotation as required.
  • Maintain a high level of customer satisfaction through effective communication and timely issue resolution.

Required Qualifications
Education & Experience
  • Associate degree in Information Technology, Telecommunications, Networking, or related field, or equivalent experience.
  • 2-5 years of experience supporting VOIP or Unified Communications systems.
  • Previous experience in an MSP, telecommunications provider, or customer-facing technical support environment preferred.

Technical Skills
  • Knowledge of:
  • SIP
  • RTP
  • TCP/IP
  • DNS
  • DHCP
  • VLANs
  • QoS
  • Routing and Switching

  • Experience supporting VOIP platforms such as:
  • Microsoft Teams Phone
  • RingCentral
  • Zoom Phone
  • 8x8
  • Mitel
  • Cisco
  • Avaya

  • Experience with SIP trunking and carrier provisioning.
  • Familiarity with network troubleshooting tools and packet analysis.
  • Experience using PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.

Core Competencies
  • Customer service orientation.
  • Strong verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Exceptional troubleshooting and problem-solving abilities.
  • Strong documentation habits.
  • Ability to manage multiple clients and priorities simultaneously.
  • Self-motivated with the ability to work independently in a fast-paced MSP environment.

Preferred Certifications
  • CompTIA Cloud+
  • CCNP
  • CompTIA VoIP Certification

Success Measures
  • SLA compliance and ticket performance.
  • Client satisfaction scores.
  • First-call resolution rates.
  • Documentation quality and accuracy.
  • Successful implementation and migration projects.
  • Reduction of recurring telecommunications issues.

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