Voice Over Director Jobs (NOW HIRING)

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

Responsible for the configuration, implementation, and administration of the organization’s server hardware, operating systems, applicationsand integrations. Analyzes and resolvescomplexproblems associated with server hardware and server application software. Detects, diagnoses, and reports problems on all hardware and software systems. Performs a wide variety ofcomplextasks in software/hardware maintenance and operational support. Performssupervisedliaison function between other Information Technology teams.Recognizedas an emergingSME with comprehensive knowledge and experienceand works underminimum tomoderatesupervision.

• Performsserverconfiguration, implementation,maintenanceand support in line with IT security and audit policies
• Responsible for theintegrity,resilienceand security of assignedsystems
• Works closely with IT managers to plan, develop,designand strategize an architecture which will benefit theorganization as a whole.
• Assistin developing the technology architecture of the firm, including but not limited to hardware, software, networking, systems and support processes and procedures.
• Helpssuperiors withtrouble-shootingof system,network and voice hardware and software problems
• Mayassistin management and monitoring of Cisco Unified Communications Solutions; Voice Over IP, Call Manger, Voicemail, and Call Center
• Assistswithassessingnew technologieswhichmay beappropriate tothe mission of the company
• Helps and supportsanalystswithprocess and procedures within the IT department.
• Providessupport for moretechnically complex issuesand problemswhen escalated from Helpdesk
• Responsible for configuring, documenting,implementingand troubleshootingthe following software products:Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products
• Responsible for providing after hours support andon-siteemergency responseasneeded
• Trouble-shooting server hardware operating systems and enterprise applications
• Administrationand maintenanceof serveroperating,messaging infrastructure andstorage area network
• Directly works with superiors in the design and project management of network concepts,structureand connectivity, as directed
• Assistswithdaily backup of server data files, media, and offsite storage administration
• Fosters a positive team environmentandassistssuperiors with the direction of team dynamics
• Ensures confidentiality of internal and external data
• Performs ad-hoc projectsas needed
• Some travel as needed
• Other duties as assigned

• Bachelor’s degree in computer related field or equivalent experience
• Microsoft Certification or equivalent experience
• 4+ years of Information Technology experience supporting complex computer/system environments; or an equivalent combination of training and experience
• 3-5 yearson a helpdesk
• 3-5years’ experience with
• Ethernet network environment and peripherals
• Cisco Unified Communications Solutions; Voice Over IP
• HP,IBMor Dell servers
• VMWare or Hyper-V
• Windows Server2008 R2to Windows Server2016
• Exchange 2010to Exchange 2016 or Office 365
• providing customer service supportnetwork monitoring tools
• Experience with disaster recovery and planning concepts

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.