Voice Infrastructure Analyst Jobs (NOW HIRING)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

U.S. Bank is seeking a Principal Voice Network Engineer to help design, modernize, and support enterprise voice and unified communications platforms across a large-scale, highly available environment.

This role is ideal for a senior Voice Network Engineer with deep expertise in SIP, VoIP, Cisco Collaboration, and enterprise telephony solutions. You'll play a key role in driving voice modernization initiatives, improving platform resiliency, and supporting critical communications services across the enterprise.

• Design, implement, and support enterprise voice network solutions utilizing SIP technologies across complex, distributed environments.
• Engineer and maintain Oracle voice platforms, ensuring high availability, reliability, scalability, and operational excellence.
• Configure, administer, and optimize Cisco Unified Communications and Microsoft Teams Voice platforms, including call routing, dial plans, and voice policies.
• Troubleshoot and resolve complex voice, network, and unified communications issues, performing root cause analysis and implementing preventive measures.
• Develop and enhance voice infrastructure architectures that support business continuity, disaster recovery, and resilient communications services.
• Partner with network, security, infrastructure, and application teams to integrate voice solutions into enterprise technology ecosystems.
• Implement and maintain voice network and application security controls, ensuring compliance with organizational security standards and regulatory requirements.
• Lead technology upgrades, migrations, and modernization initiatives for voice and communications platforms while minimizing operational risk and service disruptions.

• Associate's degree or equivalent work experience.
• At least seven years of experience managing and delivering network services within a complex technology environment.

• Strong expertise in Session Initiation Protocol (SIP), including call flows, signaling, session border controllers (SBCs), and troubleshooting.
• Hands‑on experience with Oracle voice solutions, administration, configuration, and platform lifecycle management.
• Deep knowledge of Cisco Voice technologies, including CUCM, Unity Connection, Expressway, and related collaboration solutions.
• Experience deploying and supporting Microsoft Teams Voice, Direct Routing, Operator Connect, and enterprise telephony integrations.
• Strong understanding of voice networking concepts, including QoS, routing, switching, VLANs, WAN/LAN architectures, and VoIP design principles.
• Expertise in voice security and application security, including SBCs, encryption, authentication, threat mitigation, and secure communications architecture.
• Proven ability to diagnose and resolve complex cross‑functional issues involving voice infrastructure, network services, and integrated applications.
• Experience with automation, monitoring, and performance management tools supporting enterprise communications and network environments.

• Work on enterprise-scale voice and communications platforms.
• Lead modernization initiatives involving Cisco, Microsoft, SIP, and VoIP technologies.
• Influence technical strategy and architecture decisions.
• Solve complex engineering challenges in a highly collaborative environment.

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.