ZipRecruiter

Log In

1

Vitally Jobs (NOW HIRING)

Vitally

Staff Product Engineer

Staff Product Engineer We're hiring a Staff Product Engineer to drive Vitally's most important customer outcomes as we rework the platform for the AI era. The role sits at the intersection of ...

Vitally

Chief of Staff

New York, NY · On-site

$175K - $200K/yr

Vitally -- NYC (Hybrid, 2-3 days in office) About the role Vitally is entering a pivotal stretch -- sharpening our AI strategy, reorganizing the company around AI, and scaling the operating ...

Vitally

Staff Engineer

Brooklyn, NY · On-site

Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at ...

Vitally

Chief of Staff

Brooklyn, NY · On-site

$175K - $200K/yr

Vitally - NYC (Hybrid, 2-3 days in office)About the role Vitally is entering a pivotal stretch - sharpening our AI strategy, reorganizing the company around AI, and scaling the operating discipline ...

Vitally

Staff Engineer

Brooklyn, NY · On-site

$250K/yr

Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at ...

Black Kite

Digital Customer Success Manager

Boston, MA · On-site

$80K - $100K/yr

Build and continuously improve playbooks, automation workflows, and communication sequences in Vitally, mapping platform capabilities to customer outcomes at each stage of the lifecycle. * Configure ...

Black Kite

Digital Customer Success Manager

Boston, MA · On-site

$80K - $100K/yr

Build and continuously improve playbooks, automation workflows, and communication sequences in Vitally, mapping platform capabilities to customer outcomes at each stage of the lifecycle. * Configure ...

Black Kite

Digital Customer Success Manager

Boston, MA

$80K - $100K/yr

Build and continuously improve playbooks, automation workflows, and communication sequences in Vitally, mapping platform capabilities to customer outcomes at each stage of the lifecycle. * Configure ...

Black Kite

Digital Customer Success Manager

Boston, MA · On-site +1

$80K - $100K/yr

Build and continuously improve playbooks, automation workflows, and communication sequences in Vitally, mapping platform capabilities to customer outcomes at each stage of the lifecycle. * Configure ...

Lakewood Family Dental

DENTAL ASSISTANT

Lafayette, IN · On-site

$18 - $28/hr

Your role will be vitally important to keeping our practice running smoothly & maintaining our valued patients in the highest level of dental health. As you are excited by these extraordinary ...

Neo Smiles Dental

Dental Assistant

Herndon, VA · On-site

$17 - $22/hr

Your role will be vitally important to keeping our practice running smoothly. * Maintaining our valued patients in the highest level of dental health. As you are excited by these extraordinary ...

Lakewood Family Dental

DENTAL ASSISTANT

Lafayette, IN

$18 - $28/hr

Your role will be vitally important to keeping our practice running smoothly & maintaining our valued patients in the highest level of dental health. As you are excited by these extraordinary ...

Neo Smiles Dental

Dental Assistant

Herndon, VA

$17 - $22/hr

Your role will be vitally important to keeping our practice running smoothly. * Maintaining our valued patients in the highest level of dental health. As you are excited by these extraordinary ...

next page

Showing results 1-20

All JobsVitally Jobs

Vitally information

What are Vitally jobs?

Vitally jobs typically refer to roles at Vitally, a customer success platform company that helps SaaS businesses manage and optimize their customer relationships. Positions at Vitally can include roles in customer success, sales, engineering, product management, and marketing. Employees at Vitally work on building and supporting tools that enable other companies to improve retention, expansion, and overall customer experience. The company is known for its collaborative culture, remote work options, and focus on innovation in customer success technology.

What is the difference between Vitally vs Customer Success Manager?

AspectVitallyCustomer Success Manager
Primary RoleCustomer success platform for data tracking and automationBuilds relationships to ensure customer satisfaction and retention
Required SkillsData analysis, SaaS tools, automationCommunication, relationship management, strategic planning
Work EnvironmentTech companies, SaaS industry, remote or officeCustomer-facing roles in various industries, often office-based
CertificationsNone typically required, SaaS and data skills preferredCustomer service, account management certifications beneficial

While Vitally is a platform used by customer success teams to manage data and automate processes, a Customer Success Manager is a role focused on building relationships and ensuring customer satisfaction. The two are related but serve different functions within the customer success ecosystem.

What are the key skills and qualifications needed to thrive as a Customer Success Manager at Vitally, and why are they important?

To thrive as a Customer Success Manager at Vitally, you need a solid understanding of customer relationship management, SaaS industry knowledge, and typically a bachelor's degree in business or a related field. Proficiency with customer success platforms (such as Vitally itself), CRM tools like Salesforce, and data analysis software is essential. Excellent communication, problem-solving, and empathy are key soft skills that help build strong client relationships and manage expectations. These skills and tools are vital to ensuring customer retention, satisfaction, and the growth of client accounts in a dynamic, tech-focused environment.

How does a Customer Success Manager at Vitally collaborate with cross-functional teams to drive client outcomes?

At Vitally, Customer Success Managers work closely with sales, product, and support teams to ensure clients achieve their desired outcomes with the platform. This collaboration often involves communicating client feedback to product teams for feature improvements, coordinating with sales on account renewals or expansions, and working with support to resolve technical issues. By acting as the main point of contact, Customer Success Managers facilitate a seamless client experience and help align internal resources to meet customer goals.
More about Vitally jobs
What cities are hiring for Vitally jobs? Cities with the most Vitally job openings:
What states have the most Vitally jobs? States with the most job openings for Vitally jobs include:
What job categories do people searching Vitally jobs look for? The top searched job categories for Vitally jobs are:
Vitally jobs near you
Staff Product Engineer

Staff Product Engineer

Vitally

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Staff Product Engineer
We're hiring a Staff Product Engineer to drive Vitally's most important customer outcomes as we rework the platform for the AI era. The role sits at the intersection of engineering and product with a direct line to the C-Suite. You'll co-decide what to build alongside our product and design partners, ship fast through AI-native workflows, and own whether the work actually moved the metrics.
Role Responsibilities
  • Product Ownership:
    • Build a deep working knowledge of how customer success teams use Vitally, and use that intuition to identify the problems worth solving rather than waiting for tickets.
    • Co-shape the roadmap with product and design partners, and push back when you think a PM has misread the user.
    • Make calls with incomplete information and reduce ambiguity by shipping, talking to users, and iterating.
  • Customer Intelligence:
    • Mine usage data, support patterns, and product signal at scale through AI tooling to inform product decisions.
    • Pick up the phone, join the support call, or take the advisory meeting yourself when a decision warrants first-hand customer input.
  • AI-Native Shipping:
    • Operate fluently in Claude Code, Cursor, or equivalent, using AI-assisted prototyping to compress weeks of work into days and prototype-as-spec as a default way to communicate intent.
    • Land prototypes in days and MVPs in weeks, cutting scope to get a working v0 into customer hands rather than polishing a v1 nobody has seen.
    • Own the customer-facing design execution for features in your domain (clean, accessible, on-brand UI that respects the design system).
  • Outcome Accountability:
    • Define the user-facing metrics that matter for your features before shipping, and own whether the work moves them.
    • Course-correct or sunset features that didn't perform, rather than declaring victory at launch.
    • Plan across multiple horizons and estimate accurately enough that the team can rely on your projections.
  • Engineering Quality:
    • Build the system that builds the product, creating the architecture, skills, and shared tooling that let both agents and engineers ship quickly in the codebase.
    • Lead multi-project technical efforts that create leverage for other engineers, rallying the team to ship more product rather than gatekeeping architecture.
    • Lift the engineers around you through code reviews, design discussions, and modelling great work; give and receive thoughtful feedback.
  • Cross-Functional Voice:
    • Speak for the team across Vitally to Customer Success, Support, broader engineering, and leadership, proactively socialising decisions, blockers, and progress.
    • Write design docs and project plans that other people actually read, and go get wider buy-in yourself rather than waiting for it to arrive.
    • Operate as a peer to product, design, support, and sales counterparts, and help fix broken processes even when they aren't strictly yours to own.
About You
  • Typically 6+ years of software engineering experience with deep feature ownership. We'll compromise on years for the right product talent.
  • A track record of product ownership. You can describe features you independently scoped from raw user signal, PRDs you've shaped, metrics you've moved (with numbers), and product calls you've championed against PM disagreement.
  • An AI-native operating style. You're already shipping daily through Claude Code, Cursor, or equivalent, and have adapted your personal process around AI-assisted prototyping.
  • A decisive shipping cadence. You've owned features end-to-end on timelines measured in days and weeks rather than months, cut scope to make that possible, and iterated on real customer feedback after release.
  • Customer instincts you don't outsource. You read usage data and signal fluently with AI tooling, and you pick up the phone or join the call when a decision needs first-hand input.
  • Design taste. You've shipped clean, on-brand customer-facing UI without designer involvement, and can critique an existing design choice and explain why.
  • Strong technical judgement. Your code is production-ready by default, you've designed testing strategies for teams, and you've led multi-team initiatives that shipped meaningfully.
  • Fluency in our stack: TypeScript, React, Node, and PostgreSQL.
Preferred Qualifications
  • Prior B2B SaaS experience, ideally in customer success, sales, or related operations tooling
  • Founder or lead-engineer experience at an earlier-stage company
  • Prior time at a company with an established Product Engineer role (Intercom, Linear, Replit, or similar)
  • Comfort with commercial decisions (pricing, packaging, positioning) where they intersect with engineering
  • Experience working directly with customers in a technical advisory capacity
About Vitally
Vitally is a Customer Success Platform built for modern CS teams. We help CS organizations run smarter - better visibility into customer health, more efficient workflows, and stronger collaboration across the post-sale team. We're a small, high-trust team that moves fast and cares a lot about doing the work well.
Benefits & Culture
  • Salary: We offer a competitive salary for your experience as well as location. The comp band for this role starts at $250,000 and increases depending on the skill and seniority of the candidate.
  • Equity: We want every team member invested in the company's success and are happy to be generous with equity.
  • Benefits:
    • 100% of health/dental/vision insurance premiums covered by us.
    • 401k through Empower.
    • Commuter benefits.
    • Unlimited PTO with a minimum we require you to take off. Please relax and recharge!
    • Flexible work hours and work-from-home policy.
    • Yearly education stipend.
  • Culture: We are committed to a productive and respectful work environment. Culturally, the team is extremely friendly, fun, hard-working, intelligent, and mature. That said, while we're young and scrappy as a team, we don't believe in building a startup cult. We like each other, we support each other, we're a focused team that busts our asses at work, and we enjoy hanging out from time to time, but we enjoy having our own lives outside of Vitally.

Apply