Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing.ย Itโsย a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up forย whatโsย next.ย Our stores are powered by Gearheads who live the lifestyleโskiing, riding, hiking, and climbingโand bring that credibility to every customer interaction. Thisย isnโtย transactional retail;ย itโsย about connecting people to the right gear, providing expert ski,ย snowboard, and bike services, and creating a reason to come back.ย
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The ideal candidate should have a passion for outdoor activities andย possessย excellent communication and interpersonal skills. ย
We are seeking aย Visual Retail Key Holderย to join our team. The Key Holder willย be responsible forย managing the store during scheduled shifts,ย openingย and closing the store, handlingย cashย and credit card transactions, managing inventory, and providing excellent customer service to our valued customers. In addition, this role plays a key part inย maintainingย visual merchandising standards to ensure the store environment reflects Backcountryโs brand and creates an engaging shopping experience.ย
This role is challenging โย above and beyondย the day-to-dayย responsibilities,ย youโllย haveย a big roleย within a fast-paced team.ย ย
This position willย reportย toย theย Retail Store Manager.ย
What you get to do every day:
- Assist the Store Manager in opening and closing the storeโฏ
- Ensure the store is properly secured and alarm systems are functioning correctlyโฏ
- Manage cash and credit card transactions, and perform daily cash reconciliationsโฏ
- Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store managerโฏ
- Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchangesโฏ
- Maintain a clean, organized and attractive store appearanceโฏ
- Support visual merchandising standards by assisting with floor moves, display updates, and ensuring product presentation aligns with brand direction
- Assist in the execution of and ensure daily tasks are completedโฏ
- Train and mentor new team membersโฏ
- Perform other duties as assigned by the Store Manager and Assistant Store Managerโฏย
What you bring to the role:
- High school diploma or equivalentโฏ
- Minimum of 2 years of experience in retail sales or customer serviceโฏ
- Previous visual merchandising experience or strong eye for presentation is a plus
- Strong communication and interpersonal skillsโฏ
- Ability to manage multiple tasks and prioritize effectivelyโฏ
- Ability to work in a fast-paced and dynamic environment ย
- Must be able to work a flexible schedule, including evenings, weekends and holidaysย
- Basic computer skills, and experience with Point-of-Sale systems is a plusโฏย
Physical Requirements:ย
- Ability to communicate verbally and work cooperatively with associates and customers
- Ability to remain standing for up to 5 hours at a time
- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
- Must have a flexible schedule, including availability for nights, weekends, and holidays
- Regular and predictable attendanceย
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The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. ย
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance orย an accommodationย due to a disability, please contactย hrbenefits@cscshared.com.ย
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.