Visitor Services Associate Jobs in Provo, UT (NOW HIRING)

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience

• • Every customer interaction is an opportunity to exceed expectations
  • We focus on making every visit memorable, personalized, and impactful

• Having a Team-First, Winning Mentality

• •  We succeed together by supporting one another and celebrating team wins
  • Collaboration and unity drive our performance and customer experience

• Learning and Adapting to Constant Change

• • We embrace growth, innovation, and feedback
  • Change is not a barrier–it’s a catalyst for improvement and excellence

• Taking Pride in Our Work and Thinking Like Owners

• •  Every task matters, and we take full responsibility for the results
  • Ownership means accountability, care, and drive to go above and beyond

• Expecting Honesty and Integrity in All That We Do

•  Trust is the foundation of our relationships–with customers and with each other
• We act with transparency, fairness, and respect at all times

Responsibilities:

• Operates the attraction according to safety guidelines and company procedures 
• Knowledgeable of all control, loading, balancing, safety, and emergency operating procedures 
• Must maintain full attention on the attraction operation at all times when it is moving
• Informs the customer to fasten the belt and bar and ensure they are secure before starting the ride
• Confirm customers meet height requirements 
• Direct customers on how to enter and exit the attraction safely
• Monitors the condition of the equipment and the operation of all moving parts at all times and reports any safety or mechanical issues immediately
• Ensures the area is kept clean and free from debris and spilled liquids
• Collect and process payments from customers
• Must be at least 18 years of age

Education & Experience:

The ideal candidate will have a high school education, or up to three months of related experience or training, or an equivalent combination of education and experience 

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Medium work – Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

This role requires frequent ascending and descending of stairs while performing daily job responsibilities. Employees must be able to regularly use stairs multiple times per shift

Scheels cares about the health and safety of our Associates.  Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury. 

Benefits: 

At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage—including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.)  

Learn more about what it means to be an owner at SCHEELS on our Careers Page. 

EQUAL EMPLOYMENT OPPORTUNITY 

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.