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Visitor Services Associate Jobs in Provo, UT (NOW HIRING)

CenCore LLC

Site Lead

Saratoga Springs, UT · On-site

Manage Access Control, Visitor Services, Operations/Communications Center, and CST. Requirements ... High school diploma or equivalent required; associate or bachelor's degree preferred. * 5+ years of ...

Lowe's

Retail Sales - Part Time

Spanish Fork, UT

$13.50 - $15.50/hr

For information about our benefit programs and eligibility, please visit . Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right ...

Lowe's

Retail Sales - Part Time

Spanish Fork, UT · On-site

$13.50 - $15.50/hr

For information about our benefit programs and eligibility, please visit . Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right ...

Ace Hardware

Sales Associate

Spanish Fork, UT

$12.75 - $17.25/hr

As a talented Sales Associate, you will deliver friendly service and support customers with expert ... Grow your skills in a supportive environment where every visit feels like a neighborly chat.

McArthur Homes

Part Time Sales Associate

South Jordan, UT · On-site

$13.25 - $18/hr

We're Hiring: Part Time Sales Associate McArthur Homes Love real estate, love people, and looking ... for all visitors. Qualifications * Customer service and interpersonal skills to engage ...

New

Scenthound

Membership Sales Associate

Pleasant Grove, UT · On-site

$14 - $18/hr

Promote and schedule first-time visits to introduce customers to our services * Maintain a clean ... High-performing Membership Sales Associates will have a clear path to management roles , including ...

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All JobsVisitor Services Associate JobsVisitor Services Associate Jobs in Provo, UT

Visitor Services Associate information

See Provo, UT salary details

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How much do visitor services associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for visitor services associate in Provo, UT is $19.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $19.57 per hour, depending on experience, location, and employer.

What is a visitor services associate?

Visitor Services Associates are frontline staff members who assist guests at museums, galleries, parks, or other public venues. Their primary responsibilities include greeting visitors, providing information about exhibits or services, selling tickets, and ensuring a welcoming and safe environment. They may also handle customer inquiries, resolve issues, and support special events. This role is essential for creating a positive guest experience and representing the organization to the public.

What are some common challenges faced by visitor services associates and how can they be managed effectively?

Visitor Services Associates often encounter challenges such as handling high visitor volumes during peak hours, addressing diverse visitor needs, and resolving unexpected issues quickly. Effective communication, patience, and strong problem-solving skills are essential for managing these situations. Many organizations provide ongoing training and support to help associates stay knowledgeable about exhibits, protocols, and customer service best practices, ensuring a positive experience for both visitors and team members.

What are the key skills and qualifications needed to thrive as a visitor services associate, and why are they important?

To thrive as a Visitor Services Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly demeanor help you effectively assist visitors and resolve issues. These skills ensure a welcoming environment, smooth daily operations, and positive experiences for guests.

What is the difference between Visitor Services Associate vs Guest Services Representative?

AspectVisitor Services AssociateGuest Services Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentMuseums, parks, cultural sitesHotels, resorts, entertainment venues
Employer & Industry UsagePublic attractions, cultural institutionsHospitality, travel, entertainment
Common Search & ComparisonVisitor engagement, ticketing, informationGuest assistance, check-in, concierge

Both roles focus on customer service and visitor interaction but differ mainly in work setting and specific duties. Visitor Services Associates typically work in cultural or public attractions, providing information and ticketing services. Guest Services Representatives are more common in hospitality settings, assisting guests with check-in, inquiries, and concierge services. Understanding these differences helps job seekers find the right role based on their experience and career goals.

What are the most commonly searched types of Visitor Services jobs in Provo, UT?

The most popular types of Visitor Services jobs in Provo, UT are:

What are popular job titles related to Visitor Services Associate jobs in Provo, UT?

For Visitor Services Associate jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Visitor Services Associate jobs in Provo, UT look for?

The top searched job categories for Visitor Services Associate jobs in Provo, UT are:

What cities near Provo, UT are hiring for Visitor Services Associate jobs?

Cities near Provo, UT with the most Visitor Services Associate job openings:

Visitor Services Associate jobs near you

Site Lead

CenCore LLC

Saratoga Springs, UT • On-site

Full-time

Re-posted yesterday

Job description

Description
The Site Lead serves as the on-site manager responsible for day-to-day execution of all access control and security operations functions at a designated secure government facility. This role provides direct leadership for security escorts and support personnel, ensures compliance with Intelligence Community directives (including ICD 705), and acts as the primary interface with government security stakeholders. The Site Lead ensures operational readiness, workforce management, and mission continuity in a high-security environment.
Responsibilities:
Customer & Stakeholder Engagement:
  • Serve as the on-site point of contact (POC) for the government's Security Office, COR, and Facility Security Officer (FSO).
  • Deliver regular updates to the Program Manager on site status, staffing, and operational concerns.
  • Maintain strong communication with security stakeholders during real-time incidents or special access events.

Daily Operations & Oversight:
  • Lead, coordinate, and supervise all escorting and security operations at the assigned facility.
  • Ensure full compliance with post orders, SOPs, and customer security directives.
  • Conduct daily shift turnovers, personnel inspections, and readiness checks.
  • Respond to and manage on-site security incidents, access issues, and customer escalations.
  • Assure compliance with all CenCore SOPs and standards.

Workforce Leadership:
  • Supervise SCA-covered access control officers and administrative support personnel.
  • Manage duty schedules, shift coverage, and timekeeping compliance.
  • Mentor and coach personnel to ensure professional conduct, procedural adherence, and performance standards.
  • Support onboarding and clearance processing for new hires at the site.
  • Lead performance assurance and continuous improvement efforts.

Compliance & Quality Control:
  • Enforce all procedures related to prohibited item detection, badge verification, controlled area access, and emergency response.
  • Ensure all documentation, logs, and incident reports are maintained to inspection-ready standards.
  • Identify procedural gaps and recommend process improvements or corrective actions.
  • Conduct routine/daily site and personnel compliance inspections.

Training & Readiness:
  • Support training delivery for new officers and ensure post certifications are current.
  • Maintain awareness of updated IC security protocols and relay changes to site personnel.
  • Participate in audits, inspections, and drills as required.

Global:
  • Reports to the Program Manager (PM)
  • Manage Access Control, Visitor Services, Operations/Communications Center, and CST.

Requirements
Qualifications
  • Active TS/SCI with Polygraph clearance is required.
  • U.S. Citizenship required; must provide a valid U.S. Passport Book or Passport Card.
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • 5+ years of experience in physical security, access control, or military/law enforcement.
  • 2+ years in a supervisory or site lead role within a secure or classified environment.
  • Demonstrated knowledge of ICD 705, SCIF access procedures, and secure operations protocols.

Preferred Qualifications:
  • Experience with SCA-covered contracts and familiarity with wage determinations.
  • Prior service in the Intelligence Community, DoD, or federal security contractor environment.
  • Familiarity with access control systems (e.g., Lenel, AMAG), VMS, and visitor access protocols.
  • Completion of security or supervisory training (e.g., POST, FEMA IS-100/200/700, or equivalent).
  • Must meet all physical requirements for the position, including a physical and STEP test.

Work Travel & Physical Requirements:
  • On-site full-time in a SCIF or secured facility environment.
  • Shift work may be required (including nights, weekends, holidays) depending on contract scope.
  • Must be able to stand for extended periods and respond quickly to physical security events.

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