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Visitor Services Assistant Jobs in Rochester, NY

TRILLIUM HEALTH INC

Hep C Care Coordinator

Rochester, NY · On-site

$20 - $28.80/hr

... services. * Assist patients with applications for coverage of medical visits, laboratory fees, and medications (e.g., NYS HepCAP, Trillium Health Sliding Fee Scale, patient assistance programs, and ...

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Visitor Services Assistant information

See Rochester, NY salary details

$12

$16

$37

How much do visitor services assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for visitor services assistant in Rochester, NY is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $15.67 per hour, depending on experience, location, and employer.

What is a visitor services assistant?

Visitor Services Assistants are staff members who provide support and assistance to guests at venues such as museums, galleries, cultural institutions, and tourist attractions. Their responsibilities typically include greeting visitors, answering questions, providing information about exhibits or facilities, assisting with ticketing, and ensuring a positive visitor experience. They may also help with crowd control, maintain safety protocols, and handle customer feedback or concerns. Their role is crucial in creating a welcoming and informative environment for all visitors.

What are the key skills and qualifications needed to thrive as a visitor services assistant?

To thrive as a Visitor Services Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, a friendly demeanor, and the ability to remain calm under pressure help you deliver memorable experiences to diverse visitors. These skills ensure efficient operations and positive guest interactions, which are vital for an organization's reputation and visitor satisfaction.

What are some common challenges faced by visitor services assistants, and how can they effectively handle them?

Visitor Services Assistants often encounter challenges such as managing large crowds during peak hours, addressing diverse visitor needs, and handling unexpected situations like lost items or emergency evacuations. To handle these effectively, it's important to maintain clear communication, remain calm under pressure, and be knowledgeable about the site’s policies and resources. Developing strong problem-solving skills and regularly collaborating with team members helps ensure a smooth visitor experience and fosters a supportive work environment.

What does a visitor services assistant do?

A visitor services assistant greets and assists visitors, providing information about the facility, exhibits, or events. They may handle ticketing, answer questions, ensure visitor safety, and maintain a welcoming environment, often using communication skills and knowledge of the venue. The role typically requires good customer service skills and may involve working flexible hours in a public setting.

What are the most commonly searched types of Visitor Services jobs in Rochester, NY?

The most popular types of Visitor Services jobs in Rochester, NY are:

What are popular job titles related to Visitor Services Assistant jobs in Rochester, NY?

For Visitor Services Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Visitor Services Assistant jobs in Rochester, NY look for?

The top searched job categories for Visitor Services Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Visitor Services Assistant jobs?

Cities near Rochester, NY with the most Visitor Services Assistant job openings:

Visitor Services Assistant jobs near you
Infographic showing various Visitor Services Assistant job openings in Rochester, NY as of June 2026, with employment types broken down into 2% As Needed, 5% Full Time, 88% Part Time, 2% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,619 per year, or $16.6 per hour.

PSC - Patient Services Coordinator Clinical

HCR Home Care

Rochester, NY • On-site

$21 - $28/hr

Full-time

Re-posted 26 days ago

HCR Home Care rating

6.2

Company rating: 6.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Role and Responsibilities 


Directly responsible for scheduling patient visits and assisting with coordination of client care and completion of specific tasks necessary in the operation of clinical services. Maintain HCHB tasks and reports in current status. Follow all procedures as outlined in Standard Operating Procedures (SOP) – PSC Daily Checklist, PSC HCHB responsibilities – as well as all task-specific procedures and policies.  


Essential Functions 

  • Ensure voicemail and e-mail are checked on a regular basis and response to messages is timely.
  • Responsible for scheduling of all disciplines: skilled nursing, physical therapy, occupational therapy, speech therapy, registered dietitian, social work, home health aide, personal care aide.
  • Complete scheduling as ordered in HCHB to ensure agency has met care requirements for patients. 
  • Ensure that HCHB is updated with case managers for all disciplines on all active patients.
  • Edit schedule for clinicians calling in sick, ensuring patients are reassigned in computer database.  
  • Receive second calls from the field staff during the Clinical Field Staff Supervisor’s lunch hour, weekly Case Conferences, and other busy times. Refer clinical questions to Regional Director/DPS as necessary.
  • Complete tasks/coordination notes as shown on the action screen in HCHB and assigning staff to the requested visits according to Agency Scheduling Guidelines and PSC HCHB Responsibilities. (Tasks/Coordination Notes to be completed in HCHB on the day they arrive in workflow. Visits that arrive after normal business hours will be completed as necessary by after-hours staff. The balance will remain in workflow to be completed by the PSC who works during normal business hours). 
  • Give direction to field staff regarding their schedules, productivity requirements, visit completion, and adherence to the “Not Home Not Found Protocol.”
  • Ensure the Hospital Hold Process is followed, as outlined in the SOP.
  • Ensure the Missed Visit Protocols are followed, as outlined in the SOP.
  • Run Scheduling Request Report multiple times per day, to ensure all necessary visits are scheduled. 
  • Run Agency Summary Report daily, to ensure all staff have accepted work. 
  • Run Agent Summary Report daily, for follow-up, according to policy. Provide a copy of report daily to Regional Director/DPS. 
  • Run Client Schedule Report daily, to ensure visits are verified for billing as well as review of visits missed, reassigned, declined and office reassigned status. Follow-up with contract agencies as applicable to HHA/PCA visits unverified greater than 30 days. 
  • Assist with internal transfer of patients between branch offices. Update HCHB and computer programs as appropriate.
  • May be required to serve on at least two agency wide committees per year.
  • Adhere to and participate in the agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program.
  • Read and adhere to all Agency Policies and Procedures and follow the Employee Handbook Guidelines.
  • Entry of verbal orders received via phone.
  • Enter Hospital Hold Orders.
  • Notify physicians of visit changes, as needed.
  • Handle clinical patients’ questions as appropriate for Clinical scope.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Education Requirements 

  • High school diploma or equivalent required. 
  • For LPN:  Graduation from an accredited program of practical nursing education and unexpired/unencumbered NYS LPN licensure required.
  • For Physical Therapist Assistant:  Graduation from an accredited program of Physical Therapist Assistant education and unexpired/unencumbered New York State Physical Therapist Assistant licensure required.
  • For Occupational Therapy Assistant:  Graduation from an accredited program of Occupational Therapy Assistant education and unexpired/unencumbered New York State Occupational Therapy Assistant certification/licensure required.

Qualifications and Requirements 

  • Possess a good understanding of staffing and scheduling requirements related to home health care.   

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