ZipRecruiter

Log In

1

Visitor Services Associate Jobs in Rochester, NY

Elderwood

Dining Services Associate

Brockport, NY · On-site

$16.10 - $18.31/hr

... Service Associates! Team members are responsible for ensuring the health and wellbeing of our ... This position requires regular interaction with residents, coworkers, visitors, and/or supervisors.

Bass Pro Shops

Customer Service Associates

Victor, NY · On-site

$17 - $19.75/hr

... Services Associate is often a customer's first and last impression of Bass Pro Shops, greeting, checking out, and assisting our guests to ensure a warm, efficient and legendary experience every visit.

Robert Half

Client Service Associate

Rochester, NY · On-site

$41K - $52K/yr

... Service Associate to support their daily front office operations in Rochester, New York. The ideal ... Responsibilities: * Welcome visitors at the front desk and maintain a courteous, responsive ...

next page

Showing results 1-20

All JobsVisitor Services Associate JobsVisitor Services Associate Jobs in Rochester, NY

Visitor Services Associate information

See Rochester, NY salary details

$9

$20

$42

How much do visitor services associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for visitor services associate in Rochester, NY is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.38 per hour, depending on experience, location, and employer.

What is a visitor services associate?

Visitor Services Associates are frontline staff members who assist guests at museums, galleries, parks, or other public venues. Their primary responsibilities include greeting visitors, providing information about exhibits or services, selling tickets, and ensuring a welcoming and safe environment. They may also handle customer inquiries, resolve issues, and support special events. This role is essential for creating a positive guest experience and representing the organization to the public.

What are some common challenges faced by visitor services associates and how can they be managed effectively?

Visitor Services Associates often encounter challenges such as handling high visitor volumes during peak hours, addressing diverse visitor needs, and resolving unexpected issues quickly. Effective communication, patience, and strong problem-solving skills are essential for managing these situations. Many organizations provide ongoing training and support to help associates stay knowledgeable about exhibits, protocols, and customer service best practices, ensuring a positive experience for both visitors and team members.

What are the key skills and qualifications needed to thrive as a visitor services associate, and why are they important?

To thrive as a Visitor Services Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly demeanor help you effectively assist visitors and resolve issues. These skills ensure a welcoming environment, smooth daily operations, and positive experiences for guests.

What is the difference between Visitor Services Associate vs Guest Services Representative?

AspectVisitor Services AssociateGuest Services Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentMuseums, parks, cultural sitesHotels, resorts, entertainment venues
Employer & Industry UsagePublic attractions, cultural institutionsHospitality, travel, entertainment
Common Search & ComparisonVisitor engagement, ticketing, informationGuest assistance, check-in, concierge

Both roles focus on customer service and visitor interaction but differ mainly in work setting and specific duties. Visitor Services Associates typically work in cultural or public attractions, providing information and ticketing services. Guest Services Representatives are more common in hospitality settings, assisting guests with check-in, inquiries, and concierge services. Understanding these differences helps job seekers find the right role based on their experience and career goals.

What are the most commonly searched types of Visitor Services jobs in Rochester, NY?

The most popular types of Visitor Services jobs in Rochester, NY are:

What are popular job titles related to Visitor Services Associate jobs in Rochester, NY?

For Visitor Services Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Visitor Services Associate jobs in Rochester, NY look for?

The top searched job categories for Visitor Services Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Visitor Services Associate jobs?

Cities near Rochester, NY with the most Visitor Services Associate job openings:

Visitor Services Associate jobs near you
Infographic showing various Visitor Services Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,374 per year, or $20.9 per hour.

Dining Services Associate

Elderwood

Brockport, NY • On-site

$16.10 - $18.31/hr

Full-time

Re-posted 3 days ago

Elderwood rating

6.7

Company rating: 6.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

64th of 246 rated social care providers

Job description

Salary
$16.10 - $18.31 / hour
Overview
Elderwood of Lakeside at Brockport is seeking Full-Time and Part-Time Dining Service Associates!
Team members are responsible for ensuring the health and wellbeing of our residents by working in the kitchen to prepare food and beverages during tray line meal service in accordance with applicable regulations and resident needs.
Schedule Options:
  • 5:45am-1:45pm OR 7am-3pm, every other weekend required- Full Time OR Part Time (22.5 hours/ week)
  • 4:30pm-8pm, every other weekend required- Part Time (15 hours/ week)

Responsibilities
1. Assists in the preparation of resident meals according to department policy and position assignment.
2. Adheres to the resident's diet order, texture/consistency modifications, and menu preferences during the preparation and service of food items and beverages.
3. Performs all responsibilities of the designated position assignment during the scheduled shift in accordance with all safety regulations and standards of practice.
5. Assists in care and maintenance of kitchen environment and equipment.
6. Regularly contributes to, and actively participates in, facility and department staff meetings and inservices.
8. Utilizes electronic timekeeping system as directed.
9. Arrives to work on time, regularly, and works as scheduled.
10. Recognizes and follows the dress code of the facility including wearing name tag at all times.
11. Follows policy and procedure regarding all electronic devices, computers, tablets, etc.
12. Supports and abides by Elderwood's Mission, Vision, and Values.
13. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies.
14. Performs other duties as assigned by supervisor, management staff or Administrator.
Qualifications
  • Minimum of 16 years of age
  • Employment Certificate/Permit required for applicable individuals
  • Prior customer service experience
  • ServSafe certification or willingness to obtain
  • Physical stamina necessary for constant activity
  • HS diploma or equivalent preferred
  • Prior food service, hospitality, serving, or restaurant experience desired

  • This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

EOE Statement
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

What Elderwood employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply