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Join LifeLink — Join a Life Saving Team!

About LifeLink
More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You’ll Do

As a Family Care Coordinator, you will directly contribute to LifeLink’s life-saving mission.

Your primary responsibility is to work in conjunction with Hospitals in our service area to respond to referrals and evaluate for the purpose of determining a potential organ/tissue donor.  Applying LifeLink Organ Recovery policies and procedures in performing and documenting, donor evaluation, family approach, authorization/donor designation, and the medical/social behavior interview with appropriate family members/associates for the purpose of transplantation.  Participate in rotation call schedule to ensure coverage of this position’s responsibilities 24/7.  Case dynamics and logistics will warrant regular automobile travel with (infrequent) possible air travel.

Key Responsibilities:

• Participate primarily in the Vascular FCC call schedule coordinating FCC responsibilities with other vascular coordinator staff.
• Consistently maintain or exceed the team goal of authorization rate.
• Referral, pre-authorization and authorization responsibilities will consist of but may not be limited to:
  • Referral evaluation of potential DCD or BDD,
  • Determination of suitability, in concert with the AOC and MDOC,
  • Verification of name and location of next-of-kin, disclosing donor designation
  • Effective communication with the AOC and on call team with all potential donor situations
  • Completion of physical assessment utilizing approved forms
  • Review of patient’s hospital chart
  • Review of donor information with appropriate hospital personnel
  • In conjunction with AOC determine appropriate time for discussions with family and requesting authorization from NOK or disclosure of donor designation utilizing approved authorization and medical/behavioral history forms and protocols
  • Timely weblog entries of referrals and other details related to case related family dynamics
• Post-authorization responsibilities will consist of but may not be limited to:
  • Offering family all appropriate information
  • Notifying the call team of authorization request outcome
  • Provide follow-up with family in conjunction with vascular coordinator, and administrator on call
  • Provide follow-up to appropriate Hospital Development Liaison
  • Review of and co-sign family letters when appropriate to do so

•  Case initiation responsibilities will consist of but may not be limited to:

  • Initiating a donor chart 
  • Write beginning orders, obtain blood and nodes for infectious disease testing and HLA tissue typing and proceeding forward with entering data in UNOS
• Assist with mentoring of new staff.
• Assist with special projects.
• Assist with QAPI.
• Monitor program updates to ensure all policy and operational manuals remain current and that all appropriate external communication has occurred.
• Participate actively in hospital development initiatives such as AAR and DAC’s.
• Participate in continuing education courses and seminars necessary to obtain appropriate CEUs to maintain certifications and licensure.
• Participate in regularly weekly OPO meeting, CCR’s, FCC meeting, QA meetings or others as directed.

Who You Are

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• Minimum of two years in a related LifeLink position and/or appropriate credentialing and experience which may include medical-related degree/certification or appropriate experience in a medical environment or social services field.
• Demonstrated above average interactive verbal communication skills.
• Availability to handle rotation of 24/7 call responsibilities and a work schedule that may require response to emergency back-up call coverage.
• Automobile and/or air travel on a regular basis.
• Current driver license with good verifiable driving record.
• Understanding that confidentiality must be maintained, according to Foundation protocols.
• Bi-lingual abilities a plus

• A collaborator who thrives in a mission-first environment

Why LifeLink?

• Be part of an organization with a legacy of saving lives and giving hope
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives

Working Conditions:

Local/State auto/air travel is required.  Variable/rotation on-call days/hours including nights/weekends/holidays depending on call schedule and case duration.  Possible high stress / extended hours while on call.  Team-oriented and interactive environment. 

TB Classification:  Medium

Diversity, Equity & Inclusion
LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?
Your next career move could be the most meaningful one yet.