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Virtual Jobs in Waterloo, IA (NOW HIRING)

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Virtual information

See Waterloo, IA salary details

$11

$24

$33

How much do virtual jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual in Waterloo, IA is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.02 per hour, depending on experience, location, and employer.

What is a virtual job?

A virtual job refers to a job that can be performed outside of an employer’s office. Also known as remote, work from home, or telecommuting jobs, these positions have become increasingly common because of technology like telephones, internet, email, and video conference calls, which help to facilitate employer-employee communication.

What are some common challenges faced by professionals working in virtual roles, and how can they be addressed?

Professionals in virtual roles often encounter challenges such as maintaining clear communication with team members, managing time effectively, and combating feelings of isolation. To address these, it's crucial to establish regular check-ins with colleagues, utilize project management tools to stay organized, and set boundaries to maintain a healthy work-life balance. Proactively participating in team meetings and leveraging collaboration platforms can also help foster a sense of connection and ensure alignment on tasks and goals.

What are the key skills and qualifications needed to thrive as a virtual assistant, and why are they important?

To thrive as a Virtual Assistant, you need strong organizational abilities, time management skills, and proficiency in administrative tasks, often supported by experience or relevant training. Familiarity with productivity software like Microsoft Office, Google Workspace, and project management tools such as Trello or Asana is typically required. Excellent communication, attention to detail, and self-motivation are crucial soft skills for remote work success. These skills and qualities ensure clients receive reliable support, efficient task completion, and seamless communication regardless of location.

What is the difference between Virtual vs Remote Customer Service Representative?

AspectVirtual Customer Service RepresentativeRemote Customer Service Representative
Work EnvironmentHome office or remote location, often with flexible hoursHome-based or remote setting, typically within a company's designated remote team
CredentialsCustomer service experience, communication skills, sometimes specific industry certificationsSimilar credentials as Virtual, including communication skills and customer service experience
Employer & Industry UsageUsed across various industries like retail, tech, healthcare; common in online companiesCommon in customer support roles across industries, often interchangeable with Virtual

Both Virtual and Remote Customer Service Representatives work from home or remote locations, providing support to customers. The terms are often used interchangeably, but 'Virtual' emphasizes the online or digital aspect, while 'Remote' highlights working outside the traditional office environment. Both roles require similar skills and credentials, and are prevalent across many industries.

More about Virtual jobs
What job categories do people searching Virtual jobs in Waterloo, IA look for? The top searched job categories for Virtual jobs in Waterloo, IA are:
What cities near Waterloo, IA are hiring for Virtual jobs? Cities near Waterloo, IA with the most Virtual job openings:
Virtual jobs near you
Infographic showing various Virtual job openings in Waterloo, IA as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution, with an average salary of $50,041 per year, or $24.1 per hour.

Direct Support - Virtual Connection Specialist Days

Exceptional Persons Inc

Waterloo, IA • On-site

$17.25 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

This is working atEPI- connecting people, creating opportunities, and nurturing growth.

Exceptional Persons, Inc. (EPI) is a EIGHT-TIME recipient of the Employer of Choice designation. Employees nominate organizations in the Cedar Valley for this honor.


Join us! We have a new and exciting position for a Direct Support Professional (DSP) - Virtual Connection Specialist. The Virtual Connection Specialist will support the needs of direct support staff and persons served and assist onsite staff through virtual supports such as video, sensors, two-way communication and other technology.

The weekly schedule for this position is Saturday and Sunday - and one week day required preferably between Wednesday, Thursday, or Friday 8:00 am - 8:00 pm.


Working for EPI has its benefits. Many benefits.

Full benefits are offered for full-time positions (30+ hours/week)

  • Advance your careerthrough our career advancement program. As you complete each certification, you'll advance to a new position with a $1.00 per hour increase in pay.
  • Health, dental, vision, and life insurance plans (even pet insurance!)
  • Three- and four-day workweeks (lots of work/life balance).
  • Generous paid time off
  • 401(k)* employer match up to 6% (also available to part-time employees) and flex spending plan
  • Free telemedicine and virtual counseling
  • Paid training
  • Immediate employee discounts (gym memberships, and more!)


As a DSP - Virtual Connection Specialist, you will experience personal GROWTHopportunities through career advancement andCONNECTto a community that leads a greaterPURPOSEin mentoring individuals withIntellectual and Mental Disabilitiesin supporting their personal success.


This is what you'll get to do. Real career. Real purpose.

  • Build life-long relationships with people.
  • Help people live a more independent lifestyle by assuring the safety and supervision of persons served living in settings with remote supports.
  • Connect people to the support they need by remotely answering questions, providing coaching, dispatching onsite or region-based support.
  • Support persons in their health and safely.
  • Continuously learn and grow.


Here's what we're looking for. What are you waiting for? Apply today!

  • Dependability: Self-directed and driven to provide responsive support and assistance. Attends work as scheduled.
  • Integrity: Doing what's right. Trustworthy. Maintain standards of confidentiality (HIPAA) and ethical practice.
  • Strong Communicator: Ability to communicate effectively through verbal, written and video mediums building respectful, collaborative relationships.
  • Technologically Savvy. Strong computer and troubleshooting skills; eager to quickly learn and adapt to changes with technology.
  • Committed to inclusion.
  • Passion for serving others.


Qualifications:

  • 18 years old or older
  • High school diploma or a GED
  • Two (2) years' experience of providing direct care for adults with intellectual/developmental disabilities, brain injury, mental illness or similar experience required.
  • Previous experience providing remote support, preferred.
  • Ability to work from our call center during all scheduled work hours. Our call center is located in Waterloo, IA.
  • This position requires a valid driver's license, auto insurance, a good driving record, a reliable vehicle and the ability to pass an extensive background check, including checks of the Dependent Adult and Child Abuse registries, the Sex Offender registry, and a criminal history check.


Details:

  • Pay Rate: $17.25 - $19.75 Rate of pay depends upon experience.
  • This position is primarily in the office at our Deery Center location in Waterloo, IA. DSP-Virtual Connection Specialists also assist at program sites to support operational needs.


Post job offer drug screen required.

EPI is an equal opportunity employer.

Real Career! Real Purpose!


*Must be 21 and older to participate in 401(k) program.

Apply