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Virtual Jobs in Maple Grove, MN (NOW HIRING)

Harris Company

Senior Virtual Design Modeler

Saint Paul, MN · On-site

$81K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary: Work effectively and collaboratively with all team members, using digital informational tools to assist the Associate Architect in facilitating an efficient design process; optimizing ...

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All JobsVirtual JobsVirtual Jobs in Maple Grove, MN

Virtual information

See Maple Grove, MN salary details

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How much do virtual jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual in Maple Grove, MN is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.08 per hour, depending on experience, location, and employer.

What is a virtual job?

A virtual job refers to a job that can be performed outside of an employer’s office. Also known as remote, work from home, or telecommuting jobs, these positions have become increasingly common because of technology like telephones, internet, email, and video conference calls, which help to facilitate employer-employee communication.

What are the key skills and qualifications needed to thrive as a virtual assistant, and why are they important?

To thrive as a Virtual Assistant, you need strong organizational abilities, time management skills, and proficiency in administrative tasks, often supported by experience or relevant training. Familiarity with productivity software like Microsoft Office, Google Workspace, and project management tools such as Trello or Asana is typically required. Excellent communication, attention to detail, and self-motivation are crucial soft skills for remote work success. These skills and qualities ensure clients receive reliable support, efficient task completion, and seamless communication regardless of location.

What are some common challenges faced by professionals working in virtual roles, and how can they be addressed?

Professionals in virtual roles often encounter challenges such as maintaining clear communication with team members, managing time effectively, and combating feelings of isolation. To address these, it's crucial to establish regular check-ins with colleagues, utilize project management tools to stay organized, and set boundaries to maintain a healthy work-life balance. Proactively participating in team meetings and leveraging collaboration platforms can also help foster a sense of connection and ensure alignment on tasks and goals.

What is the difference between Virtual vs Remote Customer Service Representative?

AspectVirtual Customer Service RepresentativeRemote Customer Service Representative
Work EnvironmentHome office or remote location, often with flexible hoursHome-based or remote setting, typically within a company's designated remote team
CredentialsCustomer service experience, communication skills, sometimes specific industry certificationsSimilar credentials as Virtual, including communication skills and customer service experience
Employer & Industry UsageUsed across various industries like retail, tech, healthcare; common in online companiesCommon in customer support roles across industries, often interchangeable with Virtual

Both Virtual and Remote Customer Service Representatives work from home or remote locations, providing support to customers. The terms are often used interchangeably, but 'Virtual' emphasizes the online or digital aspect, while 'Remote' highlights working outside the traditional office environment. Both roles require similar skills and credentials, and are prevalent across many industries.

More about Virtual jobs

What are popular job titles related to Virtual jobs in Maple Grove, MN?

For Virtual jobs in Maple Grove, MN, the most frequently searched job titles are:

What job categories do people searching Virtual jobs in Maple Grove, MN look for?

The top searched job categories for Virtual jobs in Maple Grove, MN are:

What cities near Maple Grove, MN are hiring for Virtual jobs?

Cities near Maple Grove, MN with the most Virtual job openings:

Virtual jobs near you
Infographic showing various Virtual job openings in Maple Grove, MN as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $51,964 per year, or $25 per hour.

Technical Trainer - Internal Virtual Training

Marmon Holdings, Inc.

Brooklyn Park, MN • On-site, Remote

$33.75 - $45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Marmon Holdings rating

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Marmon Foodservice Technologies, Inc.
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
Though you may not know us by name, you've most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we've designed and manufactured foodservice equipment for some of the world's biggest, most recognized consumer brands.
We are driven to innovate with a clear purpose in mind: revolutionizing the future of foodservice. Guided by our commitment to Doing Things That Matter, Leading at Every Level, and Winning a Better Way, we focus on delivering meaningful impact for our customers, our communities, and each other.
The Technical Training Specialist ensures the organization consistently delivers high-quality, scalable technical service by developing and enabling diagnostic capability across the Support Contact Center through structured, virtual training and knowledge development.
This role creates value by translating real-world service demand, diagnostic gaps, and product complexity into targeted training and technical service documentation that improve first-time resolution, reduce escalation volume, and strengthen technical confidence across the organization. Through close partnership with Support, Customer Operations, Engineering, and Field teams, the Technical Training Specialist ensures capability development is aligned to actual customer needs and that highly technical source materials are converted into service-ready documents that can be applied consistently in the field and support environment.
Role Summary
The Technical Training Specialist is responsible for designing, delivering, and continuously improving virtual technical training programs that build diagnostic capability and execution consistency for learners.
This role serves as the bridge between technical knowledge and operational execution, ensuring that team members and technicians are equipped with the skills, tools, and expertise needed to diagnose and resolve issues effectively. Validating complex engineering manuals and highly technical documentation are translated into clear, practical, technical service-ready materials.
The Technical Training Specialist works closely with Technical Case Owners, NPD Readiness Leads, and Customer Operations Leads to identify capability gaps, reinforce best practices, and ensure that training is aligned with real service demand and business priorities.
Key Responsibilities
1. Technical Training Design & Delivery (Virtual Focus)
  • Design and deliver structured virtual technical training programs for:
    • New hire onboarding
    • Ongoing capability development
    • Advanced diagnostic training
    • External Technicians
  • Facilitate engaging, interactive virtual sessions to reinforce:
    • Diagnostic troubleshooting
    • Equipment functionality
    • Service workflows and tools
  • Ensure training is clear, consistent, and aligned to operational expectations

2. Diagnostic Capability Development
  • Develop and deliver training that improves:
    • First-time resolution
    • Escalation quality
    • Case ownership discipline
  • Strengthen diagnostic skills across Technical Case Owners

3. Training Needs Identification (Demand-Based)
  • Partner with MFT Aftermarket teams to identify:
    • Skill gaps driving repeat contact or escalation
    • Knowledge gaps in products, systems, or workflows
  • Prioritize training based on real service demand and business impact

4. Knowledge Content Development & Maintenance
  • Develop and maintain a library of content including technical documents, work instructions, technical job aids and training materials
  • Ensure all content is accurate, up to date, and easy to use
  • Content is structured for technical service use, training reinforcement, and real-world troubleshooting application
  • Translate complex manuals and technical documents into simplified service documentation, job aids, and training materials tailored for technical support and field service audiences

5. Cross-Functional Collaboration (Engineering, Support, Field)
  • Partner with Engineering to identify product updates, common failure modes, and design changes
  • Partner with Support teams to align training with operational workflows and expectations
  • Engage with Field/ASA teams to:
    • Incorporate field insights into training content
    • Ensure training reflects real-world application and service execution

6. Reinforcement of Service Delivery Model
  • Align all training to the Aftermarket Service Delivery Model
  • Ensure team members understand how their role contributes to end-to-end outcomes

7. Training Effectiveness & Continuous Improvement
  • Measure effectiveness of training through:
    • Performance trends (FTR, escalations, repeat calls)
    • Learner performance evaluations
  • Continuously refine training content and delivery methods to meet business needs

8. Coaching & Skill Reinforcement
  • Support frontline leaders and technical case owners in reinforcing training concepts
  • Provide targeted coaching sessions for individuals or groups with identified gaps
  • Reinforce consistent use of:
    • Tools
    • Diagnostic processes
    • Standard work

Key Decisions Owned
  • Prioritization of training topics based on demand signals and performance gaps
  • Design and structure of training programs and curricula
  • Identification of knowledge gaps impacting service outcomes
  • Recommendations for updates to work instructions and diagnostic tools
  • Standards for converting technical source content into service-ready documentation and training tools
  • Methods for delivering and reinforcing virtual training effectively
  • Coordination and scheduling for virtual training activities

Measures of Success
  • First-Time Resolution (FTR): Improvement tied to stronger diagnostic capability
  • Escalation Rate: Reduction in avoidable escalations
  • Escalation Quality: Improved completeness and effectiveness of escalations
  • Repeat Contact Rate: Reduction driven by improved resolution quality
  • Time to Resolution: Faster, more effective case handling
  • Training Effectiveness: Measurable performance improvement post-training
  • Knowledge Utilization: Increased adoption of tools (e.g., Zingtree, job aids)
  • Documentation Effectiveness: Technical service documents are accurate, usable, and adopted by support and field teams
  • Capability Progression: Improved skill levels across aftermarket teams
  • Other duties as assigned

Qualifications & Experience
  • Bachelor's or Associate's degree in a technical field (electronics, refrigeration, electrical systems, Learning and Development, or related) or equivalent experience
  • 4-7+ years of experience in:
    • Technical support
    • Field service
    • Training or capability development
    • Technical writing or development of service documentation
  • Strong experience in:
    • Equipment diagnostics and troubleshooting
    • Contact center or service operations environments

Key Skills & Competencies
  • Instructional design and curriculum development expertise (ADDIE model)
  • Audio/Video/eLearning Authoring/Virtual Training Tools (Storyline, Rise, Captivate)
  • Strong technical expertise and diagnostic capability
  • Technical writing, and content development
  • Ability to translate complex technical concepts into clear, teachable content service-ready documents for technical support and field use
  • Strong facilitation and virtual training delivery skills
  • Data-driven mindset for identifying training needs and measuring effectiveness
  • Strong communication and stakeholder collaboration skills
  • Continuous improvement mindset

Nice-to-Have / Future-Focused Capabilities
  • Experience building structured training curricula
  • Familiarity with knowledge management systems (e.g., Zingtree)
  • Exposure to KPI-driven service environments
  • Experience in aftermarket, foodservice, or equipment-based industries
  • Lean / continuous improvement experience

Travel Expectations
  • 25-30%

Benefits
We support your well-being with comprehensive and easy-to-use benefits that you'll be eligible to enroll in on your first day of employment. Here are some of the highlights:
  • Medical, Dental, Vision, and Prescription Drug insurance plans
  • Access to a Health Advocate who is an expert in Marmon's health plan and can help you select the best health benefits for you and your family
  • Tax advantaged spending accounts for health and dependent care expenses
  • Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
  • Generous paid time off for personal use, holidays, and parental leave
  • Company-sponsored life insurance
  • 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
  • Financial and retirement advising

About Marmon Holdings
Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon's 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.
Pay Range:
86,640.00 - 129,960.00
We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

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