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Virtual Jobs in Lancaster, PA (NOW HIRING)

Pj Fitzpatrick

Virtual Repair Tech

Lancaster, PA · Remote

$25/hr

The PICC Virtual Repair Technician (VRT) is responsible for providing remote technical support to customers with warranty and service-related concerns. The primary objective of this role is to ...

Pj Fitzpatrick

Virtual Repair Tech

Lancaster, PA · On-site +1

$25/hr

The PICC Virtual Repair Technician (VRT) is responsible for providing remote technical support to customers with warranty and service-related concerns. The primary objective of this role is to ...

PJ Fitzpatrick

Virtual Repair Tech

Lancaster, PA · On-site

$25/hr

The PICC Virtual Repair Technician (VRT) is responsible for providing remote technical support to customers with warranty and service-related concerns. The primary objective of this role is to ...

New

Fox Rehabilitation

Physical Therapist - York, PA

York, PA · On-site

$1.6K - $2.1K/wk

FOX clinicians may also incorporate telehealth and other forms of virtual care into their schedules, allowing for greater flexibility, improved continuity of care, and the ability to support more ...

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All JobsVirtual JobsVirtual Jobs in Lancaster, PA

Virtual information

See Lancaster, PA salary details

$11

$23

$32

How much do virtual jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for virtual in Lancaster, PA is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.63 per hour, depending on experience, location, and employer.

What is a virtual job?

A virtual job refers to a job that can be performed outside of an employer’s office. Also known as remote, work from home, or telecommuting jobs, these positions have become increasingly common because of technology like telephones, internet, email, and video conference calls, which help to facilitate employer-employee communication.

What are the key skills and qualifications needed to thrive as a virtual assistant, and why are they important?

To thrive as a Virtual Assistant, you need strong organizational abilities, time management skills, and proficiency in administrative tasks, often supported by experience or relevant training. Familiarity with productivity software like Microsoft Office, Google Workspace, and project management tools such as Trello or Asana is typically required. Excellent communication, attention to detail, and self-motivation are crucial soft skills for remote work success. These skills and qualities ensure clients receive reliable support, efficient task completion, and seamless communication regardless of location.

What are some common challenges faced by professionals working in virtual roles, and how can they be addressed?

Professionals in virtual roles often encounter challenges such as maintaining clear communication with team members, managing time effectively, and combating feelings of isolation. To address these, it's crucial to establish regular check-ins with colleagues, utilize project management tools to stay organized, and set boundaries to maintain a healthy work-life balance. Proactively participating in team meetings and leveraging collaboration platforms can also help foster a sense of connection and ensure alignment on tasks and goals.

What is the difference between Virtual vs Remote Customer Service Representative?

AspectVirtual Customer Service RepresentativeRemote Customer Service Representative
Work EnvironmentHome office or remote location, often with flexible hoursHome-based or remote setting, typically within a company's designated remote team
CredentialsCustomer service experience, communication skills, sometimes specific industry certificationsSimilar credentials as Virtual, including communication skills and customer service experience
Employer & Industry UsageUsed across various industries like retail, tech, healthcare; common in online companiesCommon in customer support roles across industries, often interchangeable with Virtual

Both Virtual and Remote Customer Service Representatives work from home or remote locations, providing support to customers. The terms are often used interchangeably, but 'Virtual' emphasizes the online or digital aspect, while 'Remote' highlights working outside the traditional office environment. Both roles require similar skills and credentials, and are prevalent across many industries.

More about Virtual jobs

What are popular job titles related to Virtual jobs in Lancaster, PA?

For Virtual jobs in Lancaster, PA, the most frequently searched job titles are:

What job categories do people searching Virtual jobs in Lancaster, PA look for?

The top searched job categories for Virtual jobs in Lancaster, PA are:

What cities near Lancaster, PA are hiring for Virtual jobs?

Cities near Lancaster, PA with the most Virtual job openings:

Virtual jobs near you
Infographic showing various Virtual job openings in Lancaster, PA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $49,320 per year, or $23.7 per hour.

Virtual Repair Tech

Pj Fitzpatrick

Lancaster, PA • Remote

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

For over 40 years, P.J. Fitzpatrick has been helping homeowners protect, improve, and transform their homes with high-quality remodeling solutions. As a growing, employee-focused company, we're committed to developing our people, rewarding performance, and creating opportunities for long-term career growth. Join a team where your hard work matters and your success has no limits!

The PICC Virtual Repair Technician (VRT) is responsible for providing remote technical support to customers with warranty and service-related concerns. The primary objective of this role is to accurately diagnose and resolve issues without requiring an in-home technician visit whenever possible. Through phone calls, photo review, video conferencing, and customer education, the VRT works to reduce unnecessary truck rolls while delivering an exceptional customer experience.

The VRT owns each assigned claim from initial customer contact through final resolution. This includes setting expectations, conducting remote troubleshooting, coordinating with internal departments, documenting findings, and ensuring customers have a clear path to resolution. When an in-home visit is required, the VRT remains responsible for coordinating the transition and ensuring the customer is scheduled before the interaction is concluded.

Essential Duties and Responsibilities

  1. Contact customers promptly upon assignment of a warranty or service claim.
  2. Review scheduled work to identify opportunity to save truck rolls to reduce goodwill and out of scope appointments. 
  3. Review all available claim information, including customer notes, installation records, photos, videos, and prior service history.
  4. Establish clear expectations with customers regarding the diagnostic and resolution process.
  5. Utilize phone calls, FaceTime, video conferencing, photos, and other remote diagnostic tools to identify the root cause of customer concerns.
  6. Troubleshoot and resolve service issues remotely whenever possible to eliminate unnecessary technician visits.
  7. Educate customers on product operation, maintenance requirements, and corrective actions that can be performed without a field visit.
  8. Determine when a service concern can be resolved remotely versus when an in-home technician visit is required.
  9. Coordinate with Warranty Coordinators and scheduling teams to secure service appointments when field support is necessary.
  10. Remain engaged with the customer until an appointment is scheduled and expectations have been clearly communicated.
  11. Maintain detailed and accurate documentation of customer communications, troubleshooting steps, findings, resolutions, and next actions.
  12. Follow all company policies, warranty guidelines, and customer service standards.
  13. Identify trends and recurring issues that may indicate product, installation, or process concerns. Create documentation to support common issues that do not require jobsite visits. 
  14. Support departmental initiatives focused on reducing claim cycle times, improving customer satisfaction, and minimizing operational costs.

Pay: $25 an hour plus the potential of a monthly incentive

Schedule: 1st shift

Location: This role is fully remote

#PJFITZ2025

Requirements

Required Skills and Qualifications

  1. Strong troubleshooting and problem-solving abilities.
  2. Excellent verbal communication and customer service skills.
  3. Ability to explain technical concepts in a clear and understandable manner.
  4. Experience reviewing photos, videos, and visual evidence to diagnose issues.
  5. Ability to remain calm and professional when handling escalated customer concerns.
  6. Strong organizational and time management skills.
  7. Ability to manage multiple claims simultaneously while maintaining ownership and accountability.
  8. Basic computer skills, Excel experience, and the ability to search for online solutions for warranty claims.

Benefits

Benefits Overview At PJ Fitzpatrick, we believe our team deserves the best. Thats why we offer a comprehensive benefits package that includes:

  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance 401(k) with Company Match
  • Paid Training
  • PTO
  • Floating Holiday
  • PTO on your Birthday

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