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Virtual Jobs in Baltimore, MD (NOW HIRING)

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$33

How much do virtual jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for virtual in Baltimore, MD is $24.24, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $27.21 per hour, depending on experience, location, and employer.

What is a virtual job?

A virtual job refers to a job that can be performed outside of an employer’s office. Also known as remote, work from home, or telecommuting jobs, these positions have become increasingly common because of technology like telephones, internet, email, and video conference calls, which help to facilitate employer-employee communication.

What are the key skills and qualifications needed to thrive as a virtual assistant, and why are they important?

To thrive as a Virtual Assistant, you need strong organizational abilities, time management skills, and proficiency in administrative tasks, often supported by experience or relevant training. Familiarity with productivity software like Microsoft Office, Google Workspace, and project management tools such as Trello or Asana is typically required. Excellent communication, attention to detail, and self-motivation are crucial soft skills for remote work success. These skills and qualities ensure clients receive reliable support, efficient task completion, and seamless communication regardless of location.

What are some common challenges faced by professionals working in virtual roles, and how can they be addressed?

Professionals in virtual roles often encounter challenges such as maintaining clear communication with team members, managing time effectively, and combating feelings of isolation. To address these, it's crucial to establish regular check-ins with colleagues, utilize project management tools to stay organized, and set boundaries to maintain a healthy work-life balance. Proactively participating in team meetings and leveraging collaboration platforms can also help foster a sense of connection and ensure alignment on tasks and goals.

What is the difference between Virtual vs Remote Customer Service Representative?

AspectVirtual Customer Service RepresentativeRemote Customer Service Representative
Work EnvironmentHome office or remote location, often with flexible hoursHome-based or remote setting, typically within a company's designated remote team
CredentialsCustomer service experience, communication skills, sometimes specific industry certificationsSimilar credentials as Virtual, including communication skills and customer service experience
Employer & Industry UsageUsed across various industries like retail, tech, healthcare; common in online companiesCommon in customer support roles across industries, often interchangeable with Virtual

Both Virtual and Remote Customer Service Representatives work from home or remote locations, providing support to customers. The terms are often used interchangeably, but 'Virtual' emphasizes the online or digital aspect, while 'Remote' highlights working outside the traditional office environment. Both roles require similar skills and credentials, and are prevalent across many industries.

More about Virtual jobs

What are popular job titles related to Virtual jobs in Baltimore, MD?

For Virtual jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Virtual jobs in Baltimore, MD look for?

The top searched job categories for Virtual jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Virtual jobs?

Cities near Baltimore, MD with the most Virtual job openings:

Virtual jobs near you
Infographic showing various Virtual job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 49% Physical, 2% Hybrid, and 49% Remote job distribution, with an average salary of $50,426 per year, or $24.2 per hour.

Strategic Account Manager (IT & MSP)

Virtual Technologies Group LLC

Fort George G Meade, MD • On-site, Remote

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Job Title: Strategic Account Manager(MSP & IT)
Company:Virtual Technologies Group (VTG)
Location: Remote: Maryland/Ohio Areas
Department: Sales
Travel: 30% Major Hubs
Position Type: Full-Time,
Employee Type: Exempt
Compensation Range: $90K-$120K + $200K OTE
Company Overview:
Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.
Position Overview
This is a single-purpose, sales-led role: retain and expand VTG's most strategic accounts. You will own a small portfolio of our largest clients and hunt growth inside it - expanding wallet share, converting spend into recurring services, and opening whitespace with service lines the account hasn't bought yet. It is a hunter's mindset pointed at the installed base: no cold territory, no net-new logo quota, and no market-opening responsibility.
You are the lead executive for each account, equally comfortable in the C-suite and coordinating with front-line delivery teams. A dedicated Design Desk handles BAU quotes and day-to-day execution, so your time stays on executive relationships, account growth strategy, and orchestrating the organization behind each client.
Position Expectations:
  • Days 0-30 - complete the relationship transfer map for every account, hold first executive introductions, and establish your CRM baseline.
  • Days 31-60 - draft account plans and whitespace reviews for the full portfolio, initiate mutual success plans, and create your first expansion opportunities.
  • Days 61-90 - lead your first executive QBRs solo, build expansion pipeline to coverage, and map the renewal calendar 12 months out.

Position Duties and Responsibilities
  • Retention and expansion outcomes for a named portfolio of VTG's top strategic accounts.
  • Account growth strategy - stakeholder mapping, whitespace and wallet-share analysis, and quarterly execution priorities for every account.
  • Wallet-share expansion by positioning VTG's full portfolio against each account's evolving needs and introducing service lines not yet active.
  • Recurring revenue growth - shifting accounts toward higher-margin, higher-retention managed services engagements.
  • The renewal motion end-to-end, identifying risk early and protecting against unplanned churn.
  • Executive engagement - deep, multi-threaded C-suite relationships, executive QBRs, and value realization tied to outcomes and dollars.
  • Cross-functional orchestration across Service Delivery, Operations, Product, Finance, and Support so delivery excellence protects and grows each relationship.
  • CRM and forecast discipline - accurate account plans, forecasting, and pipeline for renewals and expansion.

Minimum Qualifications
  • 5+ years in strategic account management, key account, or customer growth roles (IT services, MSP, telecom, SaaS, or adjacent).
  • A demonstrated track record of expanding wallet share and cross-selling/upselling within existing accounts - not just renewing them.
  • Proven ability to build and execute account strategy tied directly to growth targets: whitespace mapping, stakeholder mapping, execution cadence.
  • Strong executive presence - skilled at building C-suite relationships and running executive QBRs.
  • Experience orchestrating cross-functional resources (delivery, operations, finance, product) so service delivery supports account growth.
  • Fluency in CRM discipline, account planning, and forecasting.
  • The ability to translate technical and delivery outcomes into business value for non-technical executive audiences.

Preferred Qualifications
  • Experience growing recurring-revenue relationships and using service-delivery KPIs (SLA, CSAT, ticket health) as a growth lever.
  • Familiarity with managed services, network, security, structured cabling, endpoint lifecycle, and field services offerings.
  • Experience in verticals VTG serves, such as K-12 education (including E-Rate familiarity) - a plus, not a requirement.

Why Join Us?
At Virtual Technologies Group we provide more than just IT solutions-we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we're committed to helping you build a rewarding career.
Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.
EEO Statement:
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact [email protected].

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