Virtual Workforce Manager Jobs in Maryland (NOW HIRING)

About the Position Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $78,929 - $102,514, based on the candidate's qualifications and experience. WHO WE ARE The Montgomery County Office of Human Resources (OHR) builds and supports a strong, resilient, and innovative workforce of more than 10,000 employees.

We are a welcoming, collaborative and human-centric workplace that manages essentials of the full employee experience - from recruitment and selection through offboarding. We deliver people-focused programs such as health and wellness programs and professional development We manage and implement the County's HR policy, EEO and salary plans. OHR values diverse perspectives, lived experiences, and encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply.

OHR's Occupational Medical Services (OMS) Section is responsible for providing best in class occupational medical services to promote the health, wellness, and productivity of the County workforce. OMS provides occupational medical services to all County employees, onboarding pre-employment evaluations, and disability case management. OMS is also responsible for the administration and management of the County's Americans with Disabilities Act (ADA) accommodations, ADA job reassignment program, instructor-led trainings, return-to-work exams, light duty, worker's compensation case monitoring, functional capacity exams, pre-employment exams, parental leave program, drug-free workplace programs, federal Department of Transportation drug and alcohol programming and training through the Employee Assistance Program (EAP), Family and Medical Leave Act (FMLA), and the joint Sick Leave Bank between UFCW Local 1994 MCGEO and the Montgomery County Government.

WHO WE ARE LOOKING FOR The Office of Human Resources (OHR); Occupational Medical Services (OMS) Section is seeking an experienced and innovative full-time Program Manager I to provide program and operational support for the County's employee medical clinic. The Program Manager's primary focus will be with the County ADA disability program and all required tasks associated with the program to include frequent onsite in-person and virtual trainings. Assess accommodation requests in coordination with the County's Disability Program Manager and contract clinical team, recommend effective accommodations, work with the County team to procure technology, equipment and/or auxiliary aids for accommodations, when needed, and provide follow up to ensure established accommodations are effective.

There will be some oversight of the OHR Occupational Medical Services Team to include, but not limited to, monitoring contract performance, leading operational program(s) and/or managing work that involves data analysis and monitoring operational compliance to include state, federal, and County regulation, law, and/or policy. The selected candidate must have a full understanding of EEOC Title II. What You'll Be Doing The role of this position directly contributes to and impacts the operation and mission of OMS to provide a healthy, available workforce, which promotes Montgomery County resident customer satisfaction.

Ensure compliance in the work associated with supporting the ADA disability program. This work includes tracking, monitoring, reporting, responding to and assisting with program workflow for medical transactions, trainings for OMS services and programs (virtual and on-site), County worker's compensation, light-duty assignments, and return-to-work. Conduct needs assessment to evaluate individual employee needs for accommodations - interactive process.

Maintain accurate records documenting accommodations, services, and compliance efforts. Collaborate with IT, Facilities, and EEO staff related to accommodation implementation. Prepare reports on accommodation requests and compliance.

Support to provide direct resources, and guidance to employees with disabilities. Report and assist with resolution of complex operational problems that impact service delivery and productivity. Analyze, identify, and evaluate potential operational alternatives, outcomes of proposed actions, and submit recommendations in support of program goals.

Assist with maintaining medical record integrity for the County, to include oversight of imaging process for medical record documents in accordance with to HIPAA principles and standards. Propose solutions and resolve daily challenges from employees and departments regarding OMS services. Serve as the initial point of contact for employees with disabilities and communicating with departments, supervisors, and managers through the interactive process for implementation of accommodations, when applicable as defined under EEOC Title II.

Minimum Qualifications Experience: (3) Years of Medical Administration and/or Disability Leave Management experience. With a Minimum of (2) Years of experience in a medical office or healthcare setting. Education: Graduation from an accredited college or university with a bachelor's degree.

Equivalency: An equivalent combination of education and experience may be substituted. Preferred Criteria, Interview Preferences EEOC ADA Title II ADA coordinator certification Able to provide instructer led training Ability to receive, investigate and quickly resolve complaints while remaining neutral and focused Previous experience in clinical environment Familiar with contract monitoring and administration Data preparation and reporting experience Able to professionally communicate well and effectively with others (written and verbal), Have the ability to plan, organize and manage numerous priorities and recognize the need to maintain confidentiality and appropriately communicate sensitive information with tact and discretion. IMPORTANT INFORMATION The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position.

This evaluation is based solely on the information contained in the application/resume submitted for this specific position. Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law.

Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws. MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability

For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference. All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status.

Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview. This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume. Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code.

Additional information about outside employment can be obtained from the Ethics Commission website.