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Virtual Support Jobs in Triangle, VA (NOW HIRING)

Easterseals

Direct Support Professional

Springfield, VA · On-site

$17 - $18/hr

Individual Support and Training : Provide training, coaching, mentoring, and counseling to people ... This may be done in person, via virtual learning, and by teaching employment readiness-type classes ...

Fedcap

Direct Support Professional

Springfield, VA · On-site

$17 - $18/hr

Individual Support and Training : Provide training, coaching, mentoring, and counseling to people ... This may be done in person, via virtual learning, and by teaching employment readiness-type classes ...

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Virtual Support information

See Triangle, VA salary details

$15

$27

$47

How much do virtual support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual support in Triangle, VA is $27.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $29.86 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.
More about Virtual Support jobs

What job categories do people searching Virtual Support jobs in Triangle, VA look for?

The top searched job categories for Virtual Support jobs in Triangle, VA are:

What cities near Triangle, VA are hiring for Virtual Support jobs?

Cities near Triangle, VA with the most Virtual Support job openings:

Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Triangle, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,044 per year, or $27.4 per hour.

Virtual Service Operations - NOC Network Solutions Engineer * with Security Clearance

Virtual Service Operations

Lorton, VA • On-site

$155K - $195K/yr

Other

Medical, Retirement

Re-posted 9 days ago

Job description

Are you a network expert with a passion for designing and optimizing large-scale network infrastructures? Join our team as a NOC Network Solutions Engineer and drive the strategic evolution of our network systems. Opportunity: VSO is seeking an experienced and innovative NOC Network Solutions Engineer (Tier 4) to join our team in Lorton, Virginia. This senior-level role is perfect for professionals who excel in network architecture, strategic planning, and high-level problem-solving. Responsibilities: * Design and implement complex network solutions to support enterprise-level operations.
* Lead network architecture projects and ensure alignment with business objectives.
* Evaluate emerging network technologies and recommend solutions to enhance performance, security, and scalability.
* Collaborate with Tier 3 engineers and other technical teams to develop and implement network improvements.
* Provide expert-level guidance on troubleshooting and root cause analysis for critical network issues.
* Develop and enforce network policies, standards, and best practices.
* Oversee capacity planning, performance optimization, and future-proofing of network infrastructure.
* Mentor and support NOC staff across all tiers to build technical competencies and ensure consistent operations.
* Document network designs, solutions, and policies for knowledge sharing and future reference.
* Participate in executive-level discussions regarding network strategies and investments.
Qualifications: * Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience).
* 8+ years of experience in network engineering, architecture, or solutions development.
* Expertise in enterprise networking protocols, including BGP, OSPF, MPLS, TCP/IP, VLANs, and VPNs.
* Advanced knowledge of network security principles and solutions, including firewalls, IDS/IPS, and encryption.
* Proven experience designing and implementing large-scale, mission-critical network systems.
* Strong understanding of hybrid and cloud networking environments (e.g., AWS, Azure).
* Industry certifications such as CCNP, CCIE, JNCIE, or equivalent are highly desirable.
* Demonstrated leadership skills and the ability to influence cross-functional teams. Requirements * Must be within driving distance of Lorton, VA, or willing to relocate (Relocation Assistance Package Available).
* Must be willing to work onsite.
* Must have an active Top Secret (TS) security clearance
* Must be willing to work non-standard hours, including on-call duties.
* Must meet DoD 8570 IAT Level II certification requirements (e.g., Security+ CE, CCNA Security, etc.).
What is Important to Us: * You are an excellent communicator in writing and speaking.
* You have the ability to work independently but also value teamwork.
* Your problem-solving skills are excellent.
* You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
* You seek a community of virtue-centered co-workers and clients.
What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone. We provide ongoing learning and development opportunities to foster continuous growth. We offer competitive salaries, health benefits, and flexible work arrangements. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers Salary Description $155,000.00 - $195,000.00

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