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Virtual Support Jobs in Triangle, VA (NOW HIRING)

Peraton

Secure Virtual Desktops, Lead

Herndon, VA

$112K - $179K/yr

The candidate must have demonstrated experience with Virtual Desktop Infrastructure (VDI). This ... The company serves as a valued partner to essential government agencies and supports every branch ...

T-Roc

Territory Field Lead

Fairfax, VA · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

Peraton

Secure Virtual Desktops, Lead

Herndon, VA · On-site +1

$112K - $179K/yr

The candidate must have demonstrated experience with Virtual Desktop Infrastructure (VDI). This ... The company serves as a valued partner to essential government agencies and supports every branch ...

Peraton

Secure Virtual Desktops, Lead

Herndon, VA

$112K - $179K/yr

The candidate must have demonstrated experience with Virtual Desktop Infrastructure (VDI). This ... The company serves as a valued partner to essential government agencies and supports every branch ...

T-Roc

Territory Field Lead

Gainesville, VA · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Gainesville, VA · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Fairfax, VA · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Fairfax, VA · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

Peraton

Virtual Desktop Systems Engineer

Reston, VA

The Virtual Desktop Systems Engineer will have an emphasis on User Profiles. Responsibilities ... Configure operating systems and support enterprise servers. * Install and configure database and ...

Peraton

Virtual Desktop Systems Engineer

Reston, VA

The Virtual Desktop Systems Engineer will have an emphasis on User Profiles. Responsibilities ... Configure operating systems and support enterprise servers. * Install and configure database and ...

Trustar Bank

IT Support Specialist

Centreville, VA · On-site

Provide administration and support for Citrix Virtual Apps and Desktops environments ... troubleshooting escalated user access, performance, and connectivity issues. * Troubleshoot M365 ...

JTG

Workflow Support Specialists

Reston, VA · On-site

Workflow Support Specialists JTG is currently seeking experienced Workflow Support Specialists to ... Strong organizational skills as a contributor to a virtual team * Ability to work independently and ...

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Virtual Support information

See Triangle, VA salary details

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How much do virtual support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual support in Triangle, VA is $27.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $29.86 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.
More about Virtual Support jobs

What job categories do people searching Virtual Support jobs in Triangle, VA look for?

The top searched job categories for Virtual Support jobs in Triangle, VA are:

What cities near Triangle, VA are hiring for Virtual Support jobs?

Cities near Triangle, VA with the most Virtual Support job openings:

Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Triangle, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,044 per year, or $27.4 per hour.

Secure Virtual Desktops, Lead

Peraton

Herndon, VA

$112K - $179K/yr

Full-time

Re-posted 15 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

52nd of 225 rated it services

Job description

Responsibilities

Peraton is seeking an experienced Systems Engineer to serve as our Secure Virtual Desktops, Lead to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client's global Enterprise IT Infrastructure missions. 

The candidate must have demonstrated experience with Virtual Desktop Infrastructure (VDI).   This position serves as the team leader for engineers and administrators providing secure virtual desktops services. 

 Responsibilities: 

  • Design, develop, implement, deploy and maintain secure VDI environments and solutions. 
  • Manage session hosts, master images, golden images, application layers, profile containers, and policy configurations. 
  • Design and develop enterprise IT solutions across co-locations, data centers, and cloud environments. 
  • Evaluate and incorporate emerging technologies into the VDI to enhance server performance. 
  • Evaluate VDI user and client needs as well as their experience to determine need for enhancements. 
  • Monitor VDI performance and resolve any issues. 
  • Monitor tools that provide critical insights into workloads, depletion of resources, and peak loads of servers. 
  • Ensure data accessibility and security. 
  • Test and troubleshoot hardware and software issues for effective resolution that resolves root causes. 
  • Assess network and server architecture for efficiency, improvements, or upgrades. 
  • Create and maintain detailed documentation of the data center's layout, systems, and processes. 
  • Test and troubleshoot hardware and software issues for effective resolution that resolves root causes. 
  • Assess network and server architecture for efficiency, improvements, or upgrades. 
  • Create and maintain detailed documentation of the data center's layout, systems, and processes. 
  • Travel may be required within the National Captial Region (NCR) on an as needed basis for customer or corporate requirements.

**Position is Contingent on Contract Award** 

Qualifications

Basic Qualifications: 

  • Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass a Poly clearance. 
  • Minimum of 8 years relevant experience with a Bachelor's degree (Master's degree and 6 years of relevant experience; High School Diploma and 12 years of relevant experience). 
  • Certifications:  SEC+ or CISSP
  • Proven work experience designing/ implementing VDI. 
  • Familiarity with commercial off-the-shelf (COTS) solutions and their integration into enterprise environments. 
  • Experience working in cloud environments. 

Preferred Qualifications: 

  • Active TS/SCI with Poly clearances. 
  • Experience in enterprise IT infrastructure, cloud solutions, and colocation services. 
  • Analytical skills for cost-benefit analysis and IT strategy development. 
  • ITIL or other applicable professional certifications. 
  • Knowledge of tools such as Microsoft Office Suite, Visio, and Salesforce software. 

SECURITY CLEARANCE:  

This Position requires an Active TS/SCI and the ability to obtain a Poly, US Citizenship is required  To hold this clearance.  

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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