Virtual Support Jobs in Garfield, NJ (NOW HIRING)

Description

Our client an international law firm is seeking a Virtual Desktop Engineering Consultant to support the Enterprise Platforms Group within the Information Technology department. They are an elite international law firm with approximately 1,300 lawyers across 16 offices in six countries.

The ideal consultant will have at least seven years of experience designing, managing, and supporting enterprise virtual desktop environments. The Virtual Desktop Engineering Consultant will contribute to the strategy, architecture, design, implementation, and ongoing management of the law firms virtual desktop infrastructure across on-premises and cloud platforms.

This engagement will also help shape the firm’s future end-user computing strategy by evaluating, recommending, and implementing technologies that support business objectives, including the migration from Citrix Virtual Apps and Desktops (CVAD) on-premises to Azure Virtual Desktop (AVD) and Citrix DaaS.

The successful consultant will be an enthusiastic problem solver who is comfortable working in a fast-paced environment and can quickly become productive within a complex enterprise infrastructure. Strong communication and collaboration skills, sound judgment, and a positive approach toward team members and internal customers are essential to success in this engagement.

Responsibilities:

• Serve as a consulting engineer within the virtual desktop architecture team, helping ensure the performance, reliability, security, and continuous improvement of the environment.

• Provide immediate full-time engineering and operational support for active Citrix and AVD ticket queues, escalations, platform migrations, and improvement initiatives.

• Actively manage and work operational ticket queues, including incidents, service requests, problems, and escalations related to Citrix, Azure Virtual Desktop, Windows, user profiles, application delivery, and associated end-user computing technologies.

• Prioritize and resolve operational tickets within established service-level expectations while balancing project, engineering, and platform-improvement responsibilities.

• Partner closely with the Manager and internal engineering teams to lead the architecture, design, implementation, and optimization of virtual desktop environments, with a focus on scalability, performance, resiliency, and security.

• Support the strategy and execution of the migration from Citrix Virtual Apps and Desktops (CVAD) on-premises to Azure Virtual Desktop (AVD) and Citrix DaaS, while minimizing business disruption and maintaining an optimal user experience.

• Evaluate and implement end-user computing technologies, including Azure Virtual Desktop, Citrix DaaS, FSLogix, Citrix User Profile Management, and related profile, personalization, and application-control solutions.

• Rapidly assess the current virtual desktop environment, active initiatives, technical risks, and operational priorities.

• Take ownership of assigned operational and engineering workstreams and deliver agreed-upon milestones during the engagement.

• Work closely with Infrastructure, Network, Security, Application, Service Delivery, and other IT teams to design and deliver integrated enterprise solutions.

• Troubleshoot and resolve complex technical issues involving virtual desktops, user profiles, application delivery, authentication, networking, performance, and end-user computing technologies.

• Provide advanced engineering support for escalated issues involving virtual desktop platforms, Windows operating systems, enterprise applications, and related endpoint technologies.

• Develop and maintain PowerShell scripts and other automation solutions to improve operational efficiency, consistency, monitoring, and reporting.

• Create and maintain technical documentation, architectural diagrams, operational procedures, implementation standards, and documented recommendations.

• Provide effective knowledge transfer to internal engineering and support teams throughout the engagement.

• Participate in system upgrades, platform migrations, disaster recovery testing, maintenance activities, and other scheduled work outside normal business hours when required.

• Provide technical guidance and mentorship to other engineers and support teams.

• Communicate progress, risks, dependencies, and deliverable status clearly and regularly to management and project stakeholders.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field required, or equivalent relevant professional experience.

• Minimum of seven years of experience designing, managing, and supporting large-scale enterprise virtual desktop environments.

• Strong experience with Citrix Virtual Apps and Desktops, including the architecture, administration, performance optimization, and troubleshooting of on-premises CVAD environments.

• Experience with Azure Virtual Desktop and Citrix DaaS, including host pools, session hosts, application groups, workspaces, Cloud Connectors, resource locations, Machine Creation Services, application and desktop delivery, and hybrid deployments.

• Strong knowledge of Azure Virtual Desktop, including host pools, session hosts, application groups, workspaces, image management, scaling, identity, networking, and profile integration.

• Experience planning or executing migrations from Citrix Virtual Apps and Desktops on-premises to Azure Virtual Desktop and Citrix DaaS.

• Strong knowledge of profile management and user-personalization technologies, including FSLogix, Citrix User Profile Management, and Ivanti Workspace Control, formerly AppSense.

• Experience with application-control and endpoint-security technologies, including Ivanti Application Control and Windows Defender Application Control.

• Familiarity with Nerdio Manager for Enterprise or similar management and automation platforms for Azure Virtual Desktop.

• Extensive experience with Windows desktop and server operating systems, Active Directory, Group Policy, PowerShell, and enterprise automation.

• Strong working knowledge of Microsoft Hyper-V and experience managing and optimizing virtualized infrastructure.

• Working knowledge of Microsoft Azure and other cloud or virtualization platforms, including AWS and VMware.

• Experience with Citrix ADC, Citrix Gateway, StoreFront, Delivery Controllers, Machine Creation Services, Provisioning Services, and Citrix Cloud integrations.

• Demonstrated experience working enterprise operational support queues and independently troubleshooting, managing, documenting, and resolving incidents, service requests, problems, and escalations.

• Ability to balance day-to-day operational responsibilities with concurrent engineering projects, platform enhancements, and strategic initiatives.

• Demonstrated ability to enter complex enterprise environments and become productive quickly.

• Ability to work independently, manage multiple workstreams, and deliver results with limited supervision.

• Strong documentation, knowledge-transfer, and stakeholder-communication skills.

• Prior consulting or contract experience in a large enterprise environment is preferred.

• Availability to begin the engagement on short notice is highly desirable.

• Strong analytical, troubleshooting, organizational, documentation, and communication skills.

• Ability to manage multiple priorities and work effectively both independently and as part of a collaborative team.

• Microsoft Azure Virtual Desktop and Citrix certifications, including CCP-V or CCE-V, are highly regarded.

Skills

Citrix, Citrix LTSR, Citrix DaaS, Azure Virtual Desktop (AVD), Citrix certifications, AVD Certifications

Top Skills Details

Citrix, Citrix LTSR, Citrix DaaS, Azure Virtual Desktop (AVD)

Additional Skills & Qualifications

Any experience working on a Citrix to Azure Virtual Desktop migration is a plus.

Experience Level

Expert Level

This is a Contract position based out of New York, NY.

The pay range for this position is $80.00 - $95.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in New York,NY.

This position is anticipated to close on Aug 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.