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Virtual Support Jobs in Garfield, NJ (NOW HIRING)

Imagine Learning

Virtual Teacher

New York, NY · On-site +1

As a Virtual Teacher, you will deliver exceptional academic support through our student support model that provides student-centered monitoring, coaching, mentoring, and teaching. Your teaching ...

GO Tutor Corps

Virtual Tutoring Coordinator

Newark, NJ

$80K - $85K/yr

Instructional Support (30%) * Conduct virtual observations of tutors to monitor instructional quality and provide actionable feedback. * Refer tutors for more intensive coaching or improvement plans ...

GO Tutor Corps

Virtual Tutoring Coordinator

New York, NY

$80K - $85K/yr

Instructional Support (30%) * Conduct virtual observations of tutors to monitor instructional quality and provide actionable feedback. * Refer tutors for more intensive coaching or improvement plans ...

GO Tutor Corps

Virtual Tutoring Coordinator

New York, NY · On-site +1

$80K - $85K/yr

Instructional Support (30%) * Conduct virtual observations of tutors to monitor instructional quality and provide actionable feedback. * Refer tutors for more intensive coaching or improvement plans ...

GO Tutor Corps

Virtual Tutoring Coordinator

New York, NY

$80K - $85K/yr

Instructional Support (30%) * Conduct virtual observations of tutors to monitor instructional quality and provide actionable feedback. * Refer tutors for more intensive coaching or improvement plans ...

AHRC NYC

DSP HIRING EVENT (VIRTUAL) - Queens

Queens, NY · On-site

$20 - $20.96/hr

AHRC NYC will be holding a VIRTUAL HIRING EVENT! for Full & Part-Time Direct Support Professional ... DSP) positions for multiple QUEENS Residences. VIRTUAL HIRING EVENT: WEDNESDAY AUGUST 19TH from 9am ...

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Virtual Support information

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How much do virtual support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for virtual support in Garfield, NJ is $26.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

How do you become a virtual support?

To become a virtual support professional, you typically need strong communication and organizational skills, proficiency with tools like email, chat, and project management software, and a reliable internet connection. Many roles require prior experience in customer service or administrative tasks, and some employers may prefer certifications in relevant areas. Gaining experience through freelance platforms or internships can also help establish your qualifications.
More about Virtual Support jobs

What are the most commonly searched types of Support jobs in Garfield, NJ?

The most popular types of Support jobs in Garfield, NJ are:

What job categories do people searching Virtual Support jobs in Garfield, NJ look for?

The top searched job categories for Virtual Support jobs in Garfield, NJ are:

What cities near Garfield, NJ are hiring for Virtual Support jobs?

Cities near Garfield, NJ with the most Virtual Support job openings:

Virtual Support jobs near you

CUNY Edge Senior Associate for Staff Training and Development

The Research Foundation of the City University of New York

New York, NY • On-site

Full-time

Posted 8 days ago

Research Foundation of the City University of New York rating

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

140th of 772 rated non-profit organizations

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).
The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.
We are pleased that you are interested in exploring opportunities to join RFCUNY.
Primary Location:
OFFICE OF SR. UNIV DEAN FOR ACADEMIC AFFAIRS
Bargaining Unit:
No
The City University of New York (CUNY) and the New York City Human Resources Administration (HRA) have worked in partnership for over 30 years to support cash assistance recipients enrolled at CUNY. Launched in 2016, CUNY EDGE is the latest initiative that balances advising and personal supports with career development while maintaining students' compliance with HRA regulations. This model blends elements of successful college completion programs with paid work and internship opportunities, personal development, and academic excellence. Serving over 3,500 students across 20 colleges each year, CUNY EDGE is led by a Central Office team of eight supporting over 60 staff at the colleges who provide direct services to students. For more information about CUNY EDGE, visit cuny.edu/cunyedge.
Housed within the Office of Academic Affairs in the CUNY Central Office, CUNY EDGE is one of several student support initiatives that support CUNY's dual mission of access and excellence to improve the pathways into and through the University's colleges to timely graduation and fulfilling careers.
Training and staff development have been the cornerstone of the Central Office's work with college partners. This redefined role creates a dedicated position to support the planning, delivery, and maintenance of professional development programming and resources across the Central Office and partner colleges. Reporting to the CUNY EDGE Deputy Director for Program Management, the Senior Associate will design and deliver training and technical assistance to strengthen program quality, implementation fidelity, and cross-college coordination, while also supporting system alignment, college best practices that expand student support services, and improving service delivery. A strong candidate for this position is committed to high-quality learning experiences and can operate independently in a fast-paced, cross-functional environment.
Duties/Responsibilities:
  • Develop and implement a program-wide strategy for training and technical assistance, including staff assessments, frameworks, tools, and approaches that can be applied across all colleges
  • Design and deliver high-quality multi-campus staff training events, including in-person and virtual (asynchronous and synchronous) convenings related to advisement, career development, leadership, data, and technology, among others
  • Facilitate meetings, convenings, and cross-college working sessions, including working groups and learning communities, ensuring inclusive participation and actionable outcomes
  • As needed, provide ongoing learning opportunities, including individual & group consultation, on site/virtual support and coaching
  • Engage college partners in the development and implementation of training and professional development assessments, events, and resources
  • Execute the logistical and technical components of various learning initiatives and professional development events, including scheduling, event announcements and promotional materials, event setup, attendee communications, and virtual platform configuration
  • Create instructional support materials such as learner manuals and other course materials, design templates, rubrics, FAQs, and assessment tools for workshop and webinar delivery
  • Manage project work plans, timelines, and processes to ensure timely completion and high-quality deliverables
  • Serve as a co-producer for online events, handling chat functions, recordings, participant engagement tools (e.g., polls, Q&A), and follow-up tasks
  • Participate in regularly scheduled meetings within OAA, CUNY EDGE, and the partner colleges
  • Perform special projects and other duties as assigned

Qualifications:
MINIMUM
  • Bachelor's degree and four years' related experience required
  • At least two years of experience facilitating or teaching in postsecondary or professional learning environments
  • Strong communication, presentation, project management, and relationship-building skills
  • Demonstrated ability to design and implement in-person and virtual learning experiences and resources for staff development
  • Strong facilitation skills, with experience leading meetings, cross-sector working groups, advisory bodies, or learning communities in multiple modes to diverse audiences
  • Exceptional written communication skills, including experience producing training materials, manuals, or implementation guides grounded in field-based work
  • Working knowledge of instructional design theory and adult learning principles
  • Ability to work in a fast-paced and changing environment with multiple priorities that need to be effectively managed, while maintaining composure and flexibility in a structured environment
  • Strong problem-solving abilities to independently resolve routine and complex issues
  • Ability to work effectively as part of a team

PREFERRED
  • Experience in a higher education setting is a plus.
  • Proficiency with virtual engagement tools such as Padlet, Mentimeter, and Poll Everywhere
  • Proficiency with learning management systems (i.e., Brightspace) and video editing tools used for digitized training content.

Work Environment and Physical Requirements:
  • This is a 80/20 hybrid position (4 days in office), subject to change. Remote work arrangements are not a right or entitlement of employment and, as such, are discretionary and subject to operational needs unless otherwise provided by the CUNY Flexible Work Guidelines.
  • While performing these duties, the employee is required to perform physical activities such as, but not limited to, lifting items (up to 30 pounds), bending, reaching, and sitting for prolonged periods of time.
  • Reasonable accommodation will be made for employees with disabilities or other needs per RFCUNY policies.
  • Ability to travel to other CUNY campus locations as needed.

How to Apply: Applicants must submit a cover letter and resume for consideration. Your application is not complete without the required documentation. Please make sure all attachments have your first and last name before submission.
Pay Range:
$72,000 - $78,000
RFCUNY Benefits
RFCUNY Employee Benefits and Accruals
Equal Employment Opportunity Statement
The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

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