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Virtual Support Technician Jobs (NOW HIRING)

Lightedge

Support Technician (Night Shift)

Austin, TX · On-site

$25 - $29/hr

The Support Technician is responsible for the initial administration and troubleshooting for ... Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer ...

Lightedge

Support Technician (Night Shift)

Lenexa, KS · On-site

$25 - $29/hr

The Support Technician is responsible for the initial administration and troubleshooting for ... Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer ...

Setag

Desktop Support Technician

San Jose, CA · On-site

$23.75 - $30.25/hr

Some understanding of both physical and virtual machines including the operating systems and ... Network Support Technician roles. Essential Soft Skills: Communication, Customer Service ...

L3HHCM20

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 41723 Job Location: Rochester, NY Job Schedule: 9/80 ... virtual meetings, and training sessions. * Maintain detailed documentation of IT incidents ...

L3HHCM20

Desktop Support Technician

Rochester, NY

$68K - $127K/yr

Desktop Support Technician Job Code: 43929 Job Location: Rochester, NY Job Schedule: 9/80 ... virtual meetings, and training sessions. * Maintain detailed documentation of IT incidents ...

Apex Systems

Support Technician

Fort Worth, TX · On-site

Job#: 3049753 IT Support Specialist Fort Worth, TX (Onsite) Full-Time | Flexible Schedule (7:00 AM ... Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Business Centric Technology

IT Support Technician

Camas, WA · On-site

$20 - $28/hr

Our client is looking for a skilled and service-minded IT Support Technician for a 1-year contract ... Azure Virtual Desktop (AVD) * Microsoft Entra ID * Office 365 * Intune / MDM platforms * A customer ...

Apex Informatics

Sr. Technology Support Technician

Ocoee, FL · On-site

$19 - $26/hr

Title: Sr. Technology Support Technician Location: Ocoee, FL Key Responsibilities * Install and ... Virtual meeting applications knowledge preferred (MS Teams, Zoom, GoTo, etc.). * Audiovisual ...

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Virtual Support Technician information

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How much do virtual support technician jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for virtual support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a virtual support technician?

Virtual Support Technicians are professionals who provide technical assistance and troubleshooting services to clients or employees remotely. They use various communication tools such as chat, email, or video calls to help resolve technical issues related to software, hardware, networks, and other IT systems. Their responsibilities often include diagnosing problems, guiding users through solutions, and escalating complex issues when necessary. Virtual Support Technicians play a key role in ensuring systems run smoothly and users receive timely support, all without being physically present.

What are the key skills and qualifications needed to thrive as a virtual support technician, and why are they important?

To thrive as a Virtual Support Technician, you need a solid understanding of computer systems, networking fundamentals, troubleshooting techniques, and often an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues remotely. These skills and qualities are vital for delivering efficient technical support, maintaining high user satisfaction, and minimizing downtime in a virtual work environment.

What are some common challenges faced by virtual support technicians, and how can they be effectively managed?

Virtual Support Technicians often encounter challenges such as troubleshooting technical issues remotely, managing multiple support tickets simultaneously, and communicating clearly with clients who may not be tech-savvy. To effectively manage these challenges, it's important to use robust remote diagnostic tools, prioritize tasks based on urgency, and develop strong written and verbal communication skills. Additionally, collaborating closely with other IT team members and documenting solutions thoroughly can help streamline support and ensure consistent service quality.

What cities are hiring for Virtual Support Technician jobs?

Cities with the most Virtual Support Technician job openings:

What are the most commonly searched types of Support Technician jobs?

The most popular types of Support Technician jobs are:

What states have the most Virtual Support Technician jobs?

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Infographic showing various Virtual Support Technician job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 2% Part Time, and 6% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Software Support Technician I

Sparta, WI • On-site

Management Computer Support, Inc
See more jobs at Management Computer Support, Incexternal

$40K - $45K/yr

Full-time

Re-posted 1 hour ago

Key responsibilities

  • Provide timely and accurate resolutions to customer support inquiries related to the PHA-Web software.

  • Troubleshoot software bugs and malfunctions, collaborating with users to identify root causes and implement solutions.

  • Maintain and update technical documentation, including common issues, resolutions, and best practices.

Job description

Description:

Location: Remote/Virtual/Work from Home, USA


Why Management Computer Services


Management Computer Services (MCS) is a SaaS (Software as a Service) company that combines the best of both worlds. By serving our industry for 50+ years, we have established ourselves as a pioneer in affordable housing software, giving our employees confidence in both the security and longevity of MCS. At the same time, MCS is a family owned-and-operated business, which puts you in the heart of a dedicated and supportive team. Our goal is to ensure that as we evolve and grow as a business, so do our employees!? We do this by equipping our teams with advanced tools, training, and career opportunities. This, in turn, produces cutting-edge solutions, strategies, and support for our clients, allowing MCS to keep our spot as an industry leader in affordable housing software. We work in a collaborative, energetic, results-oriented environment that recognizes and rewards exceptional performance. Our goal is to ensure that as we evolve and grow as a business, so do you as an employee.



About the Role

As a Software Support Technician I, you are the face of MCS. Your voice is the first contact our clients will interact with when they request help with our PHA-Web software. It will be your primary responsibility to provide premium support to our clients by helping them navigate through the software, answering questions, and troubleshooting bugs. You will get full training on the software and use that expertise, along with your problem-solving skills, to ensure our customers are using our software to its full potential, while receiving top-tier support experience.  

Requirements:
  1. Technical Support: Provide timely and accurate resolutions to customer support inquiries directly related to software issues or questions. Assist end-users in resolving technical problems related to PHA-Web software.
  2. Troubleshooting: Work to reproduce, diagnose and troubleshoot software bugs and/or malfunctions. Collaborate with users to identify root causes and implement effective solutions.
  3. Documentation: Maintain technical documentation and manuals, ensuring they are up to date. Document common issues, resolutions, and best practices for future reference.
  4. Software Configuration: Assist users with software configuration, including preferences, settings, and customizations. Ensure optimal performance and usability.
  5. Stay Current: Keep abreast of new technologies and trends in the industry and within our software. Stay informed about software updates, industry-wide changes and emerging best practices.
  6. Client Satisfaction: Maintain a positive and professional phone manner when interacting with clients. Prioritize client satisfaction by addressing their needs promptly and effectively.
  7. Industry Knowledge: Leverage prior experience in the public and affordable housing industry, if any, to better understand user requirements and context.
  8. Collaboration: Work closely with other team members, developers, and stakeholders to improve software functionality and enhance the overall user experience.
  9. Communication: Put an emphasis on maintaining clear and concise communication – both with internal colleagues and external clients – to ensure ideas and issues are relayed to proper departments and resolved in an efficient and effective manner.
  10. Quality Assurance: Conduct thorough testing of software features, enhancements, and updates to ensure they function correctly for end-users. Execute test cases, identify defects, and collaborate with developers to address issues promptly. Validate that all aspects of the software meet quality standards and align with user expectations.

The anticipated annual salary for this role is $40,000 - $45,000 DOE.

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