Job Summary:
Expedient is a company providing multi-cloud platforms and data center infrastructure solutions. They are hiring an entry-level IT Support Associate to join their Operations Support Center team, where the role involves handling technical support requests and ensuring client access to the data center while receiving comprehensive training and development opportunities.
Responsibilities:
• Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
• When necessary, enforce security protocols -- for example, if a client requests to remove equipment without prior notification or as per contractual obligation
• Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
• Cover the front desk phone, and conduct physical and virtual security checks
• Process and prioritize client and employee technical requests by phone, email or in person
• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support
Qualifications:
Required:
• A strong passion for a career in IT and/or technology and evidence showing IT experience
• Associate degree in a technical discipline or technical equivalent work experience
• Previous exposure to or experience in an IT environment
• Previous customer-service work experience
• Must always be professional and patient, as this is a client-facing role
• Excellent written and verbal communication skills
• Strong analytical and independent problem-solving skills
• Ability to prioritize and manage multiple responsibilities that are time-sensitive
• Having a willingness and ability to learn quickly
• Must pass pre-employment screens
Preferred:
• Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)
Company:
Expedient is a network of data centers offering cloud computing, a wide range of managed services, and network connectivity. Founded in 2001, the company is headquartered in Pittsburgh, USA, with a team of 201-500 employees. The company is currently Growth Stage.