Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.
About Job
Support medical providers and perform clinical duties such as welcoming visitors and patients, taking medical histories, assisting providers during exams, phlebotomy, collecting lab specimens, basic lab testing, prepare and administer injections and vaccinations, and medical supplies organization and stocking. Help patients feel at ease in the health center office and often explain the provider's instructions. Perform administrative duties such as maintaining general office organization, confidential medical records security, handling correspondence, and maintain a pleasant and sanitary environment. Requires flexibility and adaptability to assure consistent and seamless high quality customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES
Clinical Duties (may include, but not limited to):
- Collecting medical histories (diagnosed medical conditions, medications, allergies, hospitalizations, etc.), preparing patients for examinations. Collect and record vital signs accurately. Relay urgent requests and emergencies to the provider as appropriate.
- Collect data and address immunization status of employees. Coordinate ordering of lab tests and immunizations when needed.
- Track compliance with initial and annual employee health requirements as directed. Inform provider of any renewals and areas of concern.
- Assist in monitoring of employees who have a work injury or contagious illness. Contact provider immediately if conditions change for quick reassessment.
- Instructing patients about medication and special diets, providing brochures and literature, and explaining treatment procedures to patients as directed by the provider.
- Providing outstanding customer service, patient care and overall concern for patient wellbeing and safety.
- Assisting the physician during examinations
- Collecting and preparing laboratory specimens and appropriate paperwork
- Performing basic laboratory tests
- Preparing medications, including by intramuscular, intradermal, and subcutaneous injections-including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g., a nurse practitioner or physician assistant)
- Transmitting prescription refills as directed
- Phlebotomy
- Wound care and changing dressings
- Follows HIPAA guidelines for patient confidentiality
- Maintaining accurate inventory of valid and unexpired medical and general supplies, order as needed. Keeps rooms stocked with adequate medical supplies, washes and dries instruments used, and prepares sterilization as required. Ensure medical storage systems such as lab storage, vaccine storage, medication dispensary, etc., are well organized, labeled, safe, and sanitary.
Occupational Health
- Aid providers in fitness for duty examinations and pulling medical records and necessary documentation for appointments and assessments.
- Provide assistance to Providers and RNs to handle work related documents such as injury reports, Worker's Compensation and benefits forms, etc.
- Assist with authorizations and referrals.
- Assist with immunization programs and administering vaccines.
- Partner with providers, clients, and other departments within Marathon Health to help with employee wellness programs and promotions, safety days and events, fitness fairs and incentive programs, etc.
Administrative Duties (may include, but not limited to):
- Review Athena workflow updates and communicate to the team as appropriate.
- Provide general office administration including welcoming patients, answering telephones and voice mails, answering questions and providing resource materials and documents.
- Monitor and maintain general office organization, supplies, furniture, and equipment. Order office supplies as needed. Contact IT for computer and software issues. Communicate any housekeeping, facility (light bulbs, etc.) and maintenance needs to appropriate contact.
- Schedule/reschedule appointments according to office hours and provider availability
- Updating, maintaining chain-of-custody and security of confidential files, and filing patient medical records according to protocol
- Handling correspondence, coding and completing medical (such as HIPAA) and billing forms
- Serves as a participant and general coordinator of special events (health fairs, classes, immunization clinics, etc.,) as communicated by event coordinators. Communicate center and logistics issues to the event coordinators for instruction on adaption, obtaining materials, etc.
- Maintain office literature, bulletin boards, signage, etc., and ensure presentation is professional in appearance, up-to-date, and according to Marathon Health branding standards.
- Ensure center maintains a pleasant environment, MH branding, safety, hygiene and sanitation standards are met to the highest quality.
QUALIFICATIONS
Associate's degree in nursing or equivalent degree and 3+ years of work experience as an LPN/LVN in a hospital, medical clinic or comparable environment. LPN or LVN Certification, Phlebotomy Certification, and CPR/BLS are required. Prior experience with occupational health strongly preferred.
DESIRED ATTRIBUTES
- Experience handling general office procedures, confidential files, and operating general administrative office equipment.
- Outstanding customer service, patient care and overall concern for patient wellbeing and safety
- Can effectively act as a liaison between patients and providers
- Working knowledge of medical terminology, practical nursing theories and policies
- Understand the ethics of confidentiality/HIPAA
- Strong written and oral communications skills
- Computer experience and knowledge of Electronic Health Records Systems (Athena preferred) and using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, etc.
- Excellent time management skills and ability to multi-task, prioritize work and meet deadlines.
- Flexibility to operate in a constantly evolving and fast paced environment.
- A proven record of successfully working with stakeholders/clients, guests, and vendors.
- Excellent organizational skills and meticulous attention to detail.
- High level of critical thinking, and creative and effective problem-solving skills.
Pay Range: $00.00-00.00/hr
The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level.
Marathon Health may use a secure, company-approved AI platform called Take2 AI, as an initial step in our recruitment process to help streamline candidate screening and communication. This tool is used solely to enhance your experience and ensure timely follow-up, and all interactions are monitored by our Talent Acquisition team.
We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.
Marathon Benefits Summary
We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.
- Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
- Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
- Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule
