Virtual Operations Assistant Jobs in Roanoke, VA

Job Description

The Enterprise Systems and Enabling Technologies (ESET) department within the Division of IT at Virginia Tech is working to ensure that faculty, staff, and students at the university have access to robust tools and environments to empower innovation and collaboration at all levels. To support this mission, ESET is seeking a Cloud Systems Administrator II to join the Enterprise Cloud and AI Platforms (ECAP) team. This position assists with the planning, configuration, monitoring, troubleshooting, documentation, and continuous improvement of cloud and SaaS services, including Microsoft 365, Google Workspace, Slack, university email services, and approved enterprise cloud platforms. Working in collaboration with senior technical staff, service owners, and distributed IT partners, the position supports cloud adoption, operational reliability, security and compliance controls, SaaS integration workflows, and user guidance for enterprise cloud services.
About ECAP
ECAP directly manages the following services for Virginia Tech
University Email Services (Exchange Online and Gmail)
VT Collaborative Software as a Service (SaaS) Environments (Microsoft 365, Google Workspace, and Slack)
Cloud Accounts and Services (Amazon Web Services, Google Cloud Platform, and Microsoft Azure)
Secure Virtual Environments (Hyper-V virtual machines)
VT Active Directory Services
Responsibilities Include:
Utilize PowerShell, Microsoft Graph, Power BI, GAM, and related technologies to administer and report on enterprise cloud services, support operational workflows, and assist departments with approved Microsoft 365 integrations and governance processes.
Support enterprise application governance activities, including review, onboarding, administration, and lifecycle management of approved SaaS applications.
Assist in monitoring, managing, and maintaining the health and security of VT collaborative SaaS environments
Evaluate and assist with the deployment of new applications and features within the VT collaborative SaaS environments within established standards, documented procedures, and guidance from senior staff or service owners.
Assist in the configuration and administration of SaaS security, compliance, governance, and identity controls to protect university services, applications, data, and endpoints.
Support administrative eDiscovery workflows, including approved data collection activities conducted under established procedures.
Help create and maintain up-to-date documentation for knowledge transfer related to all service responsibilities
Assist in providing technical guidance and documentation to support training efforts and the development of knowledge base articles related to ECAP services
Consult with users, departments, and IT partners on third-party email solutions, SaaS app integrations, and other workflows critical to their business operations
Assist in the diagnosis, troubleshooting , and support of incidents related to VT collaborative SaaS environments and university email
Manage the implementation and tracking of assigned sprint goals
Follow all established university and departmental policies and procedures
Please note: Due to the nature of the work conducted within the organization, the successful candidate must be a U.S. Person (U.S. Citizen or Permanent Resident). Sponsorship is not available for this position.

Required Qualifications

Master's degree, or a combination of education, training, and progressive experience that equates to a Master's degree.
Knowledge of Microsoft 365, Google Workspace, enterprise email systems, and supporting identity, security, and collaboration technologies.
Ability to utilize PowerShell or similar scripting technologies to administer enterprise cloud and SaaS services.
Experience administering and supporting enterprise email and collaboration platforms, including Microsoft 365 and Exchange Online.
Excellent analytical, problem-solving, communication, and collaboration skills
Experience in preparing reports/documents and presenting information
Ability to complete assigned technical tasks with appropriate guidance, prioritize routine operational work, and collaborate effectively as part of a technical team.

Preferred Qualifications

Experience administering Microsoft 365 services including Exchange Online, Microsoft Entra ID, SharePoint Online, Teams, and related technologies.
Experience in handling sensitive data and performing confidential administrative actions
Experience utilizing PowerShell, Microsoft Graph, Power BI, Google Apps Manager (GAM), and APIs to administer enterprise cloud and SaaS services.
Experience with third-party cloud solutions, such as Amazon Web Services, Google Cloud Platform or Microsoft Azure
Experience with enterprise application governance, SaaS integrations, identity management, or access governance processes.
Experience in providing security guidance or training to both technical personnel and end-users
Relevant professional certifications, such as certifications working towards Microsoft 365 Certified: Enterprise Administrator Expert or Google Workspace Administrator certification

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

$81,500 - $91,000

Hours per week

40

Review Date

8/24/26

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.