Virtual Nurse Coach Jobs (NOW HIRING)

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

2025:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW)

Behavioral Health - Population Health Nurse Coach

Drive Outcomes. Transform Lives. Elevate Care.

At Health Advocate, Population Health is not a checklist-it's a catalyst for transformation.

We're seeking a Population Health Nurse Coach-an RN with health coaching certification or demonstrated experience applying coaching methodologies in practice-who knows how to turn clinical expertise into meaningful, sustainable behavior change-especially in members navigating behavioral health challenges such as stress, anxiety, depression, and low engagement.

This role is for a nurse who understands that real impact happens beyond education-it happens through trust, consistency, and coaching that actually shifts how people live.

This role requires a deep understanding of the connection between mental, emotional, and physical health-and the ability to coach through resistance, ambivalence, and behavior patterns that impact outcomes.

Reporting into Clinical Leadership, you'll manage a panel of members with complex chronic and behavioral health conditions-guiding them toward sustainable health improvements while reducing risk, utilization, and gaps in care.

If you're energized by coaching, behavior change, and helping people take ownership of their health-we want to meet you.

Your primary accountability is to improve member health outcomes by driving engagement, behavior change, and self-management across a diverse population.

You will support members with complex medical and behavioral health needs, requiring a compassionate, proactive, and outcomes-driven approach.

Many members you support will not struggle with knowledge-but with follow-through. Your role is to identify and address the behavioral and emotional barriers driving that gap.

Success in this role includes consistently achieving:

Build trust-based relationships that drive consistent participation in coaching programs
Re-engage at-risk or disengaged members through proactive outreach and connection
Meet members where they are-while guiding them toward where they need to be

Improve clinical and behavioral outcomes through personalized coaching and care planning
Support members in developing sustainable habits that reduce risk and improve quality of life
Address root causes of non-adherence, not just symptoms

Ensure members experience seamless, coordinated care across providers and services
Reduce gaps in care through proactive follow-up and navigation support
Act as a consistent, trusted guide within a complex healthcare system

Contribute to reduced hospitalizations, ER visits, and overall cost of care
Drive measurable improvements in program engagement, adherence, and satisfaction
Ensure members fully utilize available Health Advocate programs and resources

Deliver high-impact telephonic and virtual coaching sessions using motivational interviewing and evidence-based strategies
Help members translate clinical recommendations into realistic, sustainable daily actions
Navigate behavioral health dynamics such as anxiety, avoidance, low motivation, and emotional overwhelm that directly impact follow-through
Support lifestyle changes related to chronic conditions, mental health, and overall wellness

Conduct comprehensive assessments across physical health, behavioral health, and social determinants
Develop personalized, goal-driven care plans aligned to each member's needs and readiness for change
Continuously evaluate and adjust care plans based on progress, setbacks, and evolving conditions

Coordinate care across providers, behavioral health specialists, and community resources
Help members navigate healthcare systems, benefits, and available services
Advocate for members to ensure they receive appropriate, timely, and effective care

Maintain consistent follow-up to monitor progress and reinforce accountability
Identify early warning signs of deterioration or disengagement and intervene quickly
Provide support following hospitalizations, ER visits, or critical health events

Simplify complex medical information into clear, actionable guidance
Equip members with tools, resources, and confidence to manage their health independently
Engage caregivers and support systems to strengthen long-term success

Accurately document all interactions, care plans, and outcomes in compliance with regulatory standards
Track key metrics including engagement, adherence, and health outcomes
Use data insights to continuously improve coaching effectiveness and program impact

You're not just a clinician-you're a behavior change leader.

You understand that knowledge alone doesn't change outcomes. People do.

You bring:
3-5+ years of experience in chronic condition management, population health, health coaching, or behavioral health
A strong foundation in motivational interviewing, behavior change science, and the ability to coach members navigating behavioral health challenges (e.g., anxiety, depression, stress-related barriers)
An active, unrestricted RN license (multi-state preferred)
The ability to connect, influence, and build trust quickly in a virtual environment
Strong clinical judgment paired with empathy and emotional intelligence
Excellent communication skills-you can simplify complexity without losing meaning
A proactive, ownership-driven mindset with strong problem-solving abilities
Comfort working independently while collaborating within a multidisciplinary team
You are comfortable working with members who are resistant, overwhelmed, or disengaged-and know how to guide them without judgment or control

Health Coach Certification (or in progress)

Experience supporting members with both medical and behavioral health

conditions
Background in telephonic or virtual care delivery model

This is a fully remote role requiring a HIPAA-compliant home workspace

Work is primarily sedentary with prolonged computer and phone use

Requires sustained focus, active listening, and continuous communication throughout the day

Ability to manage multiple members, priorities, and documentation requirements in a fast-paced environment

Because here, care goes beyond clinical.

You'll be part of a team that believes true health transformation happens through human connection, trust, and consistent support-not just interventions.

Your work will directly impact lives-helping members not only manage conditions, but reclaim control of their health and future.

We invest in your growth, value your clinical voice, and empower you to practice at the top of your license in a way that actually makes a difference.

If you're ready to move beyond task-based nursing and step into a role where coaching, connection, behavioral insight, and outcomes drive your impact-we'd love to hear from you.

Apply today and help redefine what population health looks like at Health Advocate.

Company Overview

Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2025:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2021:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner

• Stevie Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up

• Communicator Award of Distinction: October 2019 Broker News

• MarCom Awards: Gold, COVID Staycation Ideas brochure

• MarCom Awards: Platinum, 2021 Well-being Calendar

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)