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Virtual Moderator Jobs in Georgia (NOW HIRING)

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters prior to their sessions to ensure they are set up for success. * Monitor chat, Q&A, and technical ...

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters prior to their sessions to ensure they are set up for success. * Monitor chat, Q&A, and technical ...

Virtual Moderator information

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How much do virtual moderator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual moderator in Georgia is $15.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $15.82 per hour, depending on experience, location, and employer.

What is a virtual moderator?

A Virtual Moderator is responsible for managing and facilitating online discussions, meetings, or events. They ensure conversations stay on topic, enforce community guidelines, and engage participants to create a productive and respectful environment. This role often involves moderating live webinars, social media groups, or virtual conferences. Strong communication and problem-solving skills are essential for handling conflicts and maintaining engagement.

What are the typical daily responsibilities of a virtual moderator?

As a Virtual Moderator, your daily responsibilities usually include monitoring online discussions, enforcing community guidelines, and facilitating healthy interactions among participants. You may also be responsible for screening content, addressing rule violations, escalating issues to senior moderators or administrators, and occasionally organizing or supporting virtual events. Collaboration with team members and clear communication with the community are essential parts of the role. This dynamic environment keeps your workdays varied and requires consistently quick and thoughtful responses to maintain a positive virtual space.

What are the key skills and qualifications needed to thrive in the virtual moderator position, and why are they important?

To thrive as a Virtual Moderator, you need strong communication skills, digital literacy, and experience in managing online communities or virtual events. Familiarity with moderation platforms, chat management tools, and knowledge of content management systems is highly beneficial. Exceptional conflict resolution, attention to detail, and the ability to remain impartial under pressure are valuable soft skills for this role. These abilities ensure a safe, engaging, and well-regulated virtual environment for all participants.

Can you work remotely as a virtual moderator?

Yes, virtual moderator positions are often remote, allowing individuals to manage online communities, forums, or social media platforms from any location with internet access. These roles typically require good communication skills, familiarity with moderation tools, and sometimes specific platform knowledge or certifications.

How do you become a virtual moderator?

To become a virtual moderator, candidates typically need strong communication skills, familiarity with online platforms, and the ability to enforce community guidelines. Many roles require prior experience in moderation, knowledge of relevant tools or software, and sometimes a background in customer service or social media management.

What are the most commonly searched types of Moderator jobs in Georgia?

The most popular types of Moderator jobs in Georgia are:

What cities in Georgia are hiring for Virtual Moderator jobs?

Cities in Georgia with the most Virtual Moderator job openings:

Infographic showing various Virtual Moderator job openings in Georgia as of August 2026, with employment types broken down into 58% Full Time, 28% Part Time, and 14% Contract. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $31,385 per year, or $15.1 per hour.

Customer Experience Coordinator

OkWhen

Dunwoody, GA • On-site

$17.75 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago


Job description

We are looking for a proactive, people focused Customer Experience Coordinator to join our team. You will be a key touchpoint for our users by providing live technical support, moderating virtual events, and helping customers succeed on our platform through clear communication, education, and reliable follow through.
Key Responsibilities
Live Technical Support
  • Deliver real time technical assistance via chat, email, and video during business hours and live events.
  • Troubleshoot platform issues and escalate to technical or product teams when needed.
  • Maintain an in depth knowledge of our platform's features and common workflows.

Customer Communication
  • Respond promptly to customer inquiries across all channels (email, chat, social, etc.).
  • Own issues from first contact through resolution, ensuring a positive experience.
  • Document recurring questions and share insights to improve products and processes.

Live Event Moderation & Support
  • Serve as a live technical moderator for virtual events.
  • Perform "tech checks" with presenters prior to their sessions to ensure they are set up for success.
  • Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions.
  • Support occasional early morning, evening, or weekend events when required.

Customer Education
  • Guide users on how to best use our platform by sharing helpful resources and clear explanations.
  • Help create and maintain FAQs, help center articles, and training materials.
  • Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them.

Requirements
What We Are Looking For
  • 2+ years in a customer support, customer success, or community facing role.
  • Strong technical troubleshooting skills and comfort learning new tools.
  • Excellent written and verbal communication skills.
  • Comfortable speaking in front of groups and moderating online sessions.
  • Highly organized, adaptable, and able to multitask in a fast paced environment.
  • Experience with support tools (for example: Zendesk, Intercom, Slack, Zoom).

Nice To Have
  • Experience supporting live or virtual events.
  • Experience creating customer facing documentation, tutorials, or training content.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Work From Home