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Field Measure Specialist

Greater Austin, TX Market

Remote with Local Travel | Company Vehicle Provided | Monday-Friday 8am-4:30pm

The Field Measure Specialist is responsible for the accurate and timely completion of the order verification process for replacement window and door orders within an assigned territory. This role conducts both virtual and inperson job site verifications, ensuring correct measurements, site readiness, and customer understanding prior to installation.

The primary focus of this position is to gather accurate jobsite and product requirements and clearly communicate Pella's installation process, setting realistic expectations and delivering an exceptional homeowner experience. The role may also assist with installation recovery and minor service work as needed.

Pay & Compensation

• Target pay range: $25-$28 per hour, based on experience, skills, geography, and internal equity
• Eligible for additional supplemental earnings, including overtime
• Actual compensation may vary based on individual qualifications and market alignment

Why Join Pella? - Benefits

Pella Family of Brands offers a comprehensive benefits package that supports your health, financial future, and career growth:

• Medical, dental, and vision plans, life insurance, short and longterm disability
• Paid vacation and 9 paid holidays
• 401(k) with company match
• Tuition assistance
• Employee discount programs

Key Responsibilities

Responsibilities include, but are not limited to:

• Execute the Order Verification process accurately and on time for assigned projects
• Possess full working knowledge of all aspects of the Order Verification process
• Perform virtual and onsite job inspections, including accurate measurements
• Assess job sites for water intrusion, rot, mold, and other installationimpacting conditions
• Confirm jobsite readiness and collaborate with homeowners to resolve concerns
• Clearly explain the Pella installation process and set realistic customer expectations
• Provide photos and documentation to support installations and recovery efforts
• Control project and recovery costs through proper verification and documentation
• Collaborate closely with sales teams and installers to ensure seamless order fulfillment
• Deliver missing jobsite items as needed to support firsttime installation completion
• Visit completed job sites to ensure installation meets manufacturing and installation guidelines
• Report installation concerns and quality issues to management
• Provide training support to Retail Sales Consultants as requested
• Perform minor service or installation tasks to enhance customer satisfaction
• Promote and enforce jobsite safety standards
• Maintain assigned company vehicle and comply with Fleet Safety Policy
• Demonstrate a consistent commitment to quality, professionalism, and customer satisfaction
• Strive for 100% "Very Satisfied" customer ratings

Skills & Knowledge

• Strong construction and remodeling knowledge
• Excellent interpersonal, written, verbal, and listening skills
• Strong timemanagement and organizational abilities
• Comfortable adapting to changing schedules and job environments
• Ability to multitask and prioritize effectively
• Proficient with Microsoft Office, smart devices, and ability to learn internal systems

Qualifications

To perform this role successfully, an individual must be able to meet all essential job requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education & Experience

• High School Diploma or GED required
• AA or Technical degree preferred
• 1-3 years of related experience and/or training preferred
• Prior knowledge of general construction practices and window/door components required
• Handson experience using power tools (e.g., drill, miter saw, circular saw, pneumatic nail gun) required
• Remodeling and/or window and door replacement experience is a plus

Communication & Professional Skills

• Ability to read and interpret contracts, drawings, and work documents
• Ability to write basic reports and business correspondence
• Ability to clearly present information and respond to questions from customers, coworkers, and leadership
• Professional presentation and adherence to company dress standards

Reasoning & Mathematical Skills

• Ability to solve practical, jobrelated problems with limited standardization
• Ability to perform calculations using money, measurements, distance, and time
• Ability to read and calculate measurements using a standard ruler or tape measure, including fractions

Physical Demands

• Regular use of hands for phone, computer, and tools
• Frequent reaching, talking, and hearing
• Occasional standing, walking, stooping, kneeling, crouching, or crawling
• Ability to lift and/or move up to 100 pounds
• Comfort working at heights, including ladder or scaffolding inspections
• Visual ability to read documents, forms, and digital screens

Travel Requirements

• Local travel to customer homes, job sites, and company locations
• Must maintain a valid driver's license
• Must comply with the Company Fleet Safety Policy

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America's Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company's Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you're most proud of - that's why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?

Qualifications

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience

Must have High-School Diploma or GED,  AA or Technical degree preferred, 1-3 years related experience and/or training; or equivalent combination of education and experience preferred.  Prior knowledge of general construction applications and terminology and/or window and door applications or components is required. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.) Remodeling and/or window and door replacement experience is a plus.

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents.  Ability to write reports and business correspondence.  Ability to verbally present information and respond to questions from customers, managers, and the general public. 

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers, and visitors.

Reasoning Abilities

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

Mathematical Skills

Ability to subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform calculations using units of money, time, measurement, volume, distance etc.  Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.  Ability to read a standard ruler/tape measure and add, subtract, multiply & divide using fractions

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel, especially with use of the phone and computer. The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.  The employee may occasionally lift and or move up to 100 lbs. Must be comfortable with heights as some inspections may include ladder or scaffolding work. Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company forms, correspondence, policies, brochures, and other documents and reading materials as well as the computer.

Travel

Must be able to drive to job sites and customer/contractor locations and required company functions at various locations.

Responsibilities/Accountabilities include the following, but not limited to:

• Must be fully knowledgeable on all aspects of the Order Verification Process.

• Responsible for the timely execution of the Order Verification process.

• Communicates effectively with customers and serves as a professional Pella representative on all job-sites assigned to him/her. 

• Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process.

• Must have knowledge and experience to take and record accurate measurements.

• Performs job site inspections to assess home for water intrusion, rot, mold, and other issues. 

• Confirms job-site suitability for the install process and work with homeowner to resolve any discovered issues.  Provides documentation and photos when applicable to assist installation teams.

• Responsible for controlling cost of projects and recoveries.

• Works with both the sales team and installers to ensure seamless order fulfillment

• Delivers missing items needed for installations to job sites to increase first time completion rate as needed

• Visits job sites to determine of the end result of the installations met manufacturing guidelines for installations and will report any concerns to their manager.

• Provides training as needed to Retail Sales Consultants

• Ensures that prescribed job site safety rules are always followed during the order verification process.

• Performs minor service or installation tasks to improve customer satisfaction and complete a job in a timely manner.

• Demonstrates a personal commitment to the highest quality of work.

• Must have a valid driver's license and be in compliance with company Fleet Safety Policy 
• Maintains assigned company vehicle

Skills/Knowledge:

• Strong construction knowledge
• Interpersonal skills
• Communication skills: written, verbal and listening
• Good time management and organizational skills
• Adaptability to daily changing situations
• Ability to multi-task

• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.