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Virtual Machine Technical Support Engineer Jobs

Socket.dev

Technical Support Engineer

Lehi, UT · On-site

$80 - $100/hr

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

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Technical Support Engineer

San Francisco, CA · On-site

$80 - $100/hr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... or supporting machine learning‑based product offerings. Experience working with AI/ML ...

REDCOM

NY · On-site

$60 - $80/hr

Virtual Environments: Experience with Hypervisors such as VMware ESXi, Hyper\u2011V, or KVM ... Technical Support Engineer: Hiring Range $65,500 - $71,500 Why you want to work for REDCOM: * 3 ...

NICE

Technical Support Engineer

OR · On-site +1

Technical Support Engineer - Recording Solutions - Broward County, Florida Position Description: We are looking for a Technical Support Engineer for our Recording Solutions. Candidates will work ...

Socure

Technical Support Engineer

$90K - $115K/yr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... or supporting machine learning-based product offerings. Experience working with AI/ML ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Collectors Holdings, Inc.

$60 - $80/hr

Technical Support Engineer**to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex platform challenges. In this ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

TensorWave Inc.

$100 - $125/hr

... Technical Support Engineer to join it. Our customers are not filing tickets about forgotten ... Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and ...

AI Chopping Block

$100 - $125/hr

... Technical Support Engineer to join it. Our customers are not filing tickets about forgotten ... Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and ...

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Virtual Machine Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do virtual machine technical support engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for virtual machine technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Virtual Machine Technical Support Engineer jobs?

For Virtual Machine Technical Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Virtual Machine Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Lehi, UT • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

$80 - $100/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

Podium is seeking the next candidate to join our amazing Technical Support Engineer team. The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your primary responsibilities are to own specific products from a technical perspective, troubleshoot, identify, and resolve issues by pushing bug fixes, and effectively reporting feedback and feature requests to the product team - the true 360-degree company expert in the given product(s).

You will work closely with cross-functional teams such as Product, Support, Customer Success, Onboarding, and other engineers to ensure we provide the highest level of service and resolution to our customers, aligned with the goals of being the overall Voice of the Customer at the company, optimizing processes, maximizing net retention, and fixing bugs.

The ideal candidate thrives on helping local businesses solve their problems, drives innovation, and is confident in ambiguity. While this role is not purely customer-facing in nature, you will be involved in escalations and resolution, and will join customer meetings when appropriate. Technical Support Engineers will report directly to the Technical Support Manager.

What You Will Do:

  • Troubleshoot, document & resolve bugs by using AI to create and merge PRs
  • Serve as a point of escalation, vetting the legitimacy of product-related issues from our customers
  • Develop a system for feedback loops in close collaboration with the Product team
  • Create internal documentation of our products and processes
  • Maintain open communication channels within the broader Customer Success department and Product teams
  • Serve as the Voice of the Customer, socializing organized qualitative and quantitative data to cross-functional partners to improve our products
  • Work cross-functionally with Podium teams on various ad-hoc initiatives to enhance the customer experience
  • Resolve escalated cases promptly while holding Product, Engineering and yourself accountable to established Service Level Agreements

    • What You Should Have:

  • A customer-first mindset with strong empathy and ownership
  • 1–3 years of experience in technical or product support roles
  • Ability to drive innovation, improve processes, and thrive in an unstructured or rapidly changing environment
  • An AI power user, you are comfortable working with multiple agents at once and are excited for AI's future
  • Familiarity with modern web technologies (APIs, web services, JSON), and comfort with scripting or debugging tools.
  • Strong analytical and data-driven problem-solving skills
  • Experience managing and triaging customer issues, feature requests, or product-related escalations
  • Proactive approach to identifying gaps, proposing solutions, and improving team workflows

    • Benefits:

  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid parental leave
  • Fertility benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

    • Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

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