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Virtual Live Chat Jobs in Minnesota (NOW HIRING)

Chat with Max For assistance with searching through our current job openings or for more ... virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only: The expected ...

New

Chat with Max For assistance with searching through our current job openings or for more ... virtual recruiting assistant on 3M.com/careers Applicable to US Applicants Only: The expected ...

Cryptographic Engineer

Maplewood, MN · On-site

$109K - $133K/yr

Chat with Max For assistance with searching through our current job openings or for more ... virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected ...

Chat with Max For assistance with searching through our current job openings or for more ... virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected ...

Chat with Max For assistance with searching through our current job openings or for more ... virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only: The expected ...

Lead Portfolio Manager

Maplewood, MN · On-site

$287K - $351K/yr

Chat with MaxFor assistance with searching through our current job openings or for more information ... virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only: The expected ...

Chat with Max For assistance with searching through our current job openings or for more ... virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only: The expected ...

Chat with Max For assistance with searching through our current job openings or for more ... virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only: The expected ...

Chat with Max For assistance with searching through our current job openings or for more ... virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected ...

Tax & Treasury IT Manager

Maplewood, MN · On-site

$188K - $230K/yr

Chat with Max For assistance with searching through our current job openings or for more ... virtual recruiting Applicable to US Applicants Only:The expected compensation range for this ...

Showing results 41-60

Virtual Live Chat information

What is a virtual live chat?

A Virtual Live Chat job involves providing customer service, support, or sales assistance to clients and customers via online chat platforms. Employees in this role typically respond to questions, resolve issues, and offer information in real-time, all through a chat interface rather than phone or in-person interactions. These jobs are often remote and require strong written communication skills, multitasking ability, and good problem-solving skills. Virtual Live Chat roles are popular among companies that want to offer quick, efficient support to their users.

What are the key skills and qualifications needed to thrive as a virtual live chat agent?

To thrive as a Virtual Live Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with live chat software (such as Zendesk, LiveChat, or Intercom) and basic CRM systems is typically required. Strong problem-solving abilities, patience, and customer-focused empathy make someone excel in this role. These skills are crucial for efficiently resolving customer inquiries, maintaining a positive brand image, and ensuring customer satisfaction in a digital environment.

What are some common challenges faced by virtual live chat representatives, and how can they be managed effectively?

Virtual Live Chat representatives often encounter challenges such as handling high volumes of simultaneous chats, managing difficult or frustrated customers, and maintaining accuracy while working quickly. To succeed, it's important to develop strong multitasking skills, stay organized, and use available resources like canned responses and knowledge bases. Regular communication with your support team and ongoing training can also help you stay updated on product changes and best practices, making it easier to provide efficient, accurate support.

What is the difference between Virtual Live Chat vs Customer Service Representative?

AspectVirtual Live ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, online platform-basedOffice or remote, depending on employer
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and service sectors
Job FocusHandling online chats, providing instant supportHandling phone calls, emails, and in-person inquiries

Virtual Live Chat roles focus on online, real-time customer support via chat platforms, often remotely. Customer Service Representatives may handle various communication channels, including calls and emails, in diverse settings. Both roles require strong communication skills but differ mainly in their work environment and interaction methods.

What are the most commonly searched types of Live Chat jobs in Minnesota?

The most popular types of Live Chat jobs in Minnesota are:

Cryptographic Engineer

3M

Saint Paul, MN

$109K - $133K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New


3M rating

7.8

Company rating: 7.8 out of 10

Based on 249 frontline employees who took The Breakroom Quiz

170th of 545 rated manufacturers


Job description

On-site

US, Minnesota, Maplewood

US, Texas, Austin

Full time

R01168722

Job Description:

Cryptographic Engineer

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

The Impact You'll Make in this Role:

As a Cryptographic Engineer, you will be responsible for managing and maintaining services related to Encryption Keys, Digital Certificates, Remote Key Managers and Public Key Infrastructure (PKI), ensuring seamless and secure operations.

Key Responsibilities:

  • Troubleshoot operational issues for encryption key and certificate related tools/services.
  • Respond to client requests for encryption keys and digital certificates with on-call support.
  • Manage the AWS hosted platforms used to provide centralized storage, issuance, and revocation of encryption keys and digital certificates, including installing, patching, upgrades, vulnerability management, backups, new builds, and data migrations:
  • Manage the Enterprise Secure Key Lifecycle (ESKM) platform from Utimaco.
  • Manage the CipherTrust Manager (CTM) platform from Thales.
  • Manage the Active Directory Certificate Services (ADCS) internal Public Key Infrastructure (PKI) platform, including certificate authorities and network device enrollment.
  • Manage the Venafi platform for certificate management.
  • Partner with cloud platform engineering teams in support of Amazon Certificate Manager (ACM), AWS Key Management Service (KMS) and Azure Key Vault.
  • Collaborate with IT and security teams to ensure compliance with security policies and best practices.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • High School Diploma (verified and completed prior to start) and 8 years of experience in Information Technology, Computer Science, Engineering, or Information Security in a private, public, government, or military environment.

OR

  • Bachelor's degree or higher (verified and completed prior to start) and Six (6) years of experience in Information Technology, Computer Science, Engineering, or Information Security, in a private, public, government, or military environment.

Additional qualifications that could help you succeed even further in this role include:

  • Proven experience with AWS as an engineer or architect.
  • Proven experience managing encryption platforms, such as Enterprise Secure Key Lifecycle (ESKM) and CipherTrust Manager (CTM).
  • Proven experience managing Public Key Infrastructure (PKI) with hands-on experience administering Microsoft Active Directory Certificate Services (ADCS).
  • Proven experience with cloud-based services such as Amazon Certificate Manager (ACM), AWS Key Management Service (KMS) and Azure Key Vault.
  • Proven experience with certificate management, such as Venafi.
  • Strong understanding of cryptographic principles and digital certificate management.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.
  • Relevant certifications such as CISSP, CISM, or similar.
  • Experience with scripting languages such as PowerShell or Python.
  • Familiarity with cloud security best practices.

Work Location

  • On-site in Maplewood, MN, or Austin, TX office at least 4 days per week

Travel : May include up to 15% domestic/international

Relocation Assistance : Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only: The expected compensation range for this position is $109,202 - $133,469, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) (https://multimedia.3m.com/mws/media/2653553O/3m-website-terms-of-use-global.pdf) and Privacy Policy (link here) (https://multimedia.3m.com/mws/media/1259100O/3m-jobs-country-data-privacy-statements-internal.pdf) . Before submitting your application, you will be asked to confirm your agreement with the terms.

At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.


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