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Virtual Information Technology Jobs in Iowa (NOW HIRING)

Lightedge

Support Technician (Night Shift)

Des Moines, IA · On-site

$25 - $29/hr

... IT Cloud infrastructure platforms and technologies * Perform Network, Operating System, SAN Storage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for ...

Lightedge

Support Technician (Night Shift)

Des Moines, IA · On-site

$25 - $29/hr

... IT Cloud infrastructure platforms and technologies * Perform Network, Operating System, SAN Storage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for ...

Lightedge

Support Technician (Night Shift)

Des Moines, IA · On-site

$25 - $29/hr

... IT Cloud infrastructure platforms and technologies * Perform Network, Operating System, SAN Storage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for ...

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Virtual Information Technology information

See Iowa salary details

$8

$32

$61

How much do virtual information technology jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual information technology in Iowa is $32.93, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $41.30 per hour, depending on experience, location, and employer.

What is a virtual information technology professional?

A Virtual Information Technology (IT) professional is someone who manages and supports computer systems, networks, and software for organizations remotely, rather than working on-site. They handle tasks such as troubleshooting technical issues, maintaining cybersecurity, and ensuring systems run smoothly from a remote location. These professionals often work for companies that outsource IT support or operate with distributed teams, using various online tools to communicate and resolve problems efficiently. Their work is crucial in today’s digital environment, as more businesses move operations online and require reliable remote IT support.

What are the key skills and qualifications needed to thrive as a virtual information technology professional?

To thrive as a Virtual Information Technology Specialist, you need a strong background in IT fundamentals, networking, cybersecurity, and troubleshooting, often supported by a degree in computer science or related certifications like CompTIA A+, Network+, or Cisco CCNA. Familiarity with remote management tools, cloud platforms (such as AWS or Azure), and ticketing systems is typically required. Excellent problem-solving abilities, clear communication, and self-motivation are crucial soft skills for remote collaboration and client support. These skills ensure efficient issue resolution, secure and stable IT environments, and effective remote teamwork.

What are some common challenges faced by virtual information technology professionals, and how can they be addressed?

Virtual Information Technology professionals often encounter challenges such as maintaining clear communication across remote teams, managing security for distributed systems, and troubleshooting technical issues without on-site access. To address these, it's important to leverage collaboration tools, establish regular check-ins, and stay up-to-date with cybersecurity best practices. Additionally, documenting procedures and maintaining a structured workflow can help ensure consistent support and minimize downtime.

What is the difference between Virtual Information Technology vs Virtual Network Administrator?

AspectVirtual Information TechnologyVirtual Network Administrator
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentRemote, client sites, cloud platformsRemote, network infrastructure, data centers
Industry UsageIT support, software deployment, cloud servicesNetwork setup, security, troubleshooting

Virtual Information Technology professionals focus on a broad range of IT services, including support, software, and cloud solutions, often working remotely. Virtual Network Administrators specialize in managing and securing network infrastructure, with a focus on network performance and security. While both roles require certifications like CompTIA or Cisco, their daily tasks and work environments differ significantly, making each role unique within the IT industry.

What is the best virtual information technology job to work remotely?

Virtual information technology jobs such as software developer, cybersecurity analyst, and IT support specialist are highly suitable for remote work. These roles typically require strong technical skills, familiarity with remote collaboration tools, and often benefit from certifications like CompTIA or Cisco. They offer flexible schedules and the ability to work from various locations.

What are the most commonly searched types of Information Technology jobs in Iowa?

The most popular types of Information Technology jobs in Iowa are:

What are popular job titles related to Virtual Information Technology jobs in Iowa?

For Virtual Information Technology jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Virtual Information Technology jobs in Iowa look for?

The top searched job categories for Virtual Information Technology jobs in Iowa are:

What cities in Iowa are hiring for Virtual Information Technology jobs?

Cities in Iowa with the most Virtual Information Technology job openings:

Virtual Information Technology jobs near you
Infographic showing various Virtual Information Technology job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $68,485 per year, or $32.9 per hour.

Support Technician (Night Shift)

Lightedge

Des Moines, IA • On-site

$25 - $29/hr

Other

Posted 12 days ago

Job description

 The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
 
If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! 
Responsibilities
  • Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA)
  • Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests
  • Install hardware upgrades and parts replacements into existing equipment
  • Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies
  • Perform Network, Operating System, SAN Storage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedge managed customers and internal systems
  • Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials
  • Maintain Data Center facility access for Lightedge employees and customers following the defined processes
  • Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs
  • Escalate to other teams per procedure following and maintaining SLAs
  • Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs
  • Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities
  • Provide after-hours support as part of an operations on-call rotation to maintain high availability of services
Requirements
  • 3-5 years of experience in a technical support role with a focus on system administration or networking
  • Intermediate knowledge supporting and administering in some of these areas:
  • IBM i, Windows, Unix, and/or Linux server Operating Systems
  • IBM operations for scheduled jobs and tasks
  • Virtualization technologies (VMware, Nutanix AHV, or HyperV)
  • Server hardware (Dell, HPE, Lenovo, etc)
  • LAN/WAN Networks (Cisco, Juniper, Arista, etc)
  • Firewalls (Palo Alto, Fortigate, Cisco ASA, etc)
  • Web services (Apache, IIS, etc)
  • Databases (MySQL, MS SQL, Mongo, etc)
  • IPSEC and SSL VPN
  • Load Balancers (F5, NSX, etc)
  • Excellent written and verbal communication skills
  • Problem solving skills and the ability to prioritize
  • Customer service
  • Possess the ability to comprehend and execute documented escalation procedures under pressure

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.