About the Opportunity
The E-Commerce Inside Account Executive is a full-cycle, quota-carrying role responsible for prospecting, closing, onboarding, and growing e-commerce merchant partners. This role focuses heavily on outbound prospecting and new merchant acquisition, while also managing and expanding a growing book of business.
You'll work primarily with online merchants using platforms such as Shopify, Magento, WooCommerce, and BigCommerce. This is a hybrid role based in Richmond, VA, with approximately 95% inside sales and account management and occasional travel to industry events and merchant onsite meetings.
What You'll Do
- Prospect and close new e-commerce merchant partners via outbound calling, inbound leads, email, and virtual selling
- Own the merchant lifecycle from initial outreach through onboarding and early-stage growth
- Serve as the primary point of contact, driving adoption, performance, and account expansion
- Educate merchants on integrating and optimizing Koalafi financing across major e-commerce platforms
- Conduct virtual demos, presentations, and training sessions
- Collaborate with Marketing, Product, Integrations, and Sales teams
- Manage pipeline, activity, and performance metrics in CRM
- Meet or exceed monthly and quarterly sales and onboarding KPIs
About You
- 2+ years of inside sales and/or account management experience (Fintech, payments, or e-commerce preferred)
- Experience working with e-commerce platforms such as Shopify, Magento, WooCommerce, or BigCommerce
- Ability to discuss checkout flows, conversion rates, plugins/apps, and basic technical concepts (no coding required)
- Strong communication skills, phone presence, and virtual presentation abilities
- Organized, self-motivated, and comfortable in a fast-paced, quota-driven environment
- CRM experience (Salesforce or similar)
- Location Requirement: This position requires regular in-person attendance at our office (Richmond, VA). Candidates must already be located within a commutable distance to our office location, as relocation assistance is not available at this time.
Preferred
- Experience selling to or supporting online merchants or digital-first businesses
NOTE: The full-time annual year-one on-target compensation (base salary + commission) for this role is $100,000 - $130,000+. The commission is uncapped.
Applications will be accepted until role has been filled.