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Virtual Customer Support Jobs in California (NOW HIRING)

Customer Service Support 2

Fremont, CA ยท Hybrid

$18.50 - $23.75/hr

You'll support managing customer retention, resolving concerns, and tracking customer inquiries ... Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier ...

Customer Service Support 2

Fremont, CA ยท On-site

$18.50 - $23.75/hr

You'll support managing customer retention, resolving concerns, and tracking customer inquiries ... Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier ...

Customer Service Support 2

Fremont, CA ยท On-site

$18.50 - $23.75/hr

You'll support managing customer retention, resolving concerns, and tracking customer inquiries ... Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier ...

Clinical Application Specialist - LA

Los Angeles, CA ยท On-site +1

$135K - $150K/yr

... support company revenue growth goals. * Collaborates with the local sales team to coordinate and deliver comprehensive onsite and virtual customer training and education i.e., curriculum, process ...

Virtual Assistant

Camarillo, CA ยท On-site

$21.75 - $29/hr

... support customers in demanding technical fields. Role Description This is a part- time, Virtual ... Assistant role. The Virtual Assistant will provide administrative and operational support ...

Virtual Assistant

San Francisco, CA ยท Remote

$25 - $33.50/hr

As a Virtual Assistant, you'll work in a fully remote environment, collaborating with colleagues ... Provide customer-focused support by responding to inquiries and resolving issues promptly and ...

Customer Service Representative

Los Angeles, CA

$17.25 - $23.50/hr

From virtual consultations to insurance coordination, we guide patients through every step of their ... Our Customer Support team is at the heart of the patient experience. As a Customer Service ...

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Showing results 1-20

Virtual Customer Support information

What is the difference between Virtual Customer Support vs Virtual Technical Support?

AspectVirtual Customer SupportVirtual Technical Support
Primary RoleAssists customers with product or service inquiries, billing, and general issuesProvides technical assistance, troubleshooting, and problem resolution for products or software
Required SkillsCustomer service, communication, problem-solvingTechnical knowledge, troubleshooting, software/hardware expertise
Work EnvironmentRemote, customer service centers, call/chat supportRemote, technical support centers, chat/email/phone
Common IndustriesRetail, telecom, banking, e-commerceIT, software, electronics, tech services

While both roles are remote and involve assisting clients, Virtual Customer Support focuses on general customer service and inquiries, whereas Virtual Technical Support requires technical expertise to resolve software or hardware issues. Understanding these differences helps job seekers find the right fit based on their skills and interests.

How to become a virtual customer support?

To become a virtual customer support representative, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service tools like live chat or CRM software. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. A reliable internet connection and a quiet workspace are also essential for remote work.

What are the most commonly searched types of Customer Support jobs in California?

The most popular types of Customer Support jobs in California are:

What cities in California are hiring for Virtual Customer Support jobs?

Cities in California with the most Virtual Customer Support job openings:

Infographic showing various Virtual Customer Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Virtual Customer Service Representative

San Diego, CA โ€ข Remote

$17/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago


Job description

What you will do

  • Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
  • Assisting with website or application related issues in regards to accessing their benefits.
  • Answering questions regarding products or services the customer may have.
  • Assisting the customer with enrolling in their benefits plan through their employer.
  • ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
  • Transferring data from documents into the client's system.
  • Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
  • Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.

To qualify

  • You must have a high school diploma or equivalent.
  • At least 1 year of call center experience OR 2 years of customer service experience
  • Must have strong computer navigation and organizational skills.
  • e will pay you to complete online training, but you must commit to attending 100%, no missed time
  • Be able to complete and pass a background check

TECHNICAL REQUIREMENTS

  • Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
  • Operation system: Windows 10
  • Mac Computers are not compatible.
  • Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible)
  • RAM: 8GB or better
  • Hard Drive: 256 SSD or better
  • All peripherals must be wired
  • Must have reliable high-speed internet
  • 20MB download minimum
  • 10MB upload minimum
  • SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services
  • For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).
  • We do require that you have an active, functioning webcam for training and meetings.
  • A second monitor/screen is required.

The Details

  • The pay rate once you reach production is $17 per hour
  • This is a Full-Time position, part time hours are not available
  • Training is paid at $15.25 an hour
  • Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
  • This is a fully remote position, 100% work from home

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Work setting:

  • Remote

Work Location: Remote