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Virtual Customer Support Mychart Jobs in Utah (NOW HIRING)

Bluevine - US

Trainer II

Salt Lake City, UT · On-site

$61K - $74K/yr

Facilitate live, instructor led training sessions (virtual and/or in-person). * Lead discussions ... Experience in Customer Support, fintech, banking, or a fast paced operations environment.

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All JobsCustomer Support Mychart JobsVirtual Customer Support Mychart JobsVirtual Customer Support Mychart Jobs in Utah

Virtual Customer Support Mychart information

What is the difference between Virtual Customer Support Mychart vs Virtual Medical Receptionist?

AspectVirtual Customer Support MychartVirtual Medical Receptionist
CredentialsBasic customer service skills, possibly healthcare-related certificationsMedical office experience, sometimes medical assistant certification
Work EnvironmentRemote, healthcare portal supportRemote or on-site, front desk or scheduling support
Employer & IndustryHospitals, clinics, healthcare providersMedical offices, clinics, healthcare facilities
Common TasksAssisting patients with Mychart portal, appointment scheduling, billing inquiriesAnswering calls, scheduling appointments, patient check-in

Virtual Customer Support Mychart specialists primarily assist patients with online portal issues and healthcare information, while Virtual Medical Receptionists handle scheduling and front desk tasks. Both roles require healthcare knowledge but focus on different aspects of patient support.

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Virtual Customer Support Mychart jobs near you

Patient Relations Specialist

University of Utah Health

Salt Lake City, UT • On-site

Full-time

Re-posted yesterday

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

386th of 620 rated colleges and universities

Job description

Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position serves as the initial point of contact for the patient as they arrive at their care destination. Responsibilities include greeting and registering patients, scheduling basic appointments, managing phone communications, and collecting payments according to defined processes. Interaction with patients is primarily limited to the check-in process. The role involves following specific instructions and guidance from supervisors to ensure consistency and adherence to department protocols. Routine tasks include exchanging information to maintain smooth clinic operations, supporting patient interactions, and overseeing the waiting room.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions
  • Greets and assists patients and visitors with check-in, completing all necessary registration steps in Epic, including insurance verification, demographic updates, obtaining signatures on forms, and point-of-service payments.
  • Communicates clearly to clinic staff, providers, and care teams, to support a smooth process and positive experience for everyone.
  • Schedules appointments, including follow-up visits, ensuring coordinated visits with doctors, radiology, and labs when needed. Manages waitlist or basic referral coordination as needed.
  • Manages phone communications by answering calls, addressing voicemails, and handling telephone encounters efficiently.
  • Reconciles appointment statuses, closes and reconciles cash drawers, and ensures accurate financial reporting.
  • Assists patients with self-registration and arrival processes (MyChart & kiosks), educates them on forms and requirements, and troubleshoots any issues.
  • Assists with completing questionnaires and obtaining applicable release forms, guides patients to correct areas, and provides wayfinding support.
  • Reviews and works to refine scheduling to optimize appointments and ensure accuracy.
Knowledge / Skills / Abilities
  • Basic understanding of clinic scheduling, registration, and referral processes in Epic
  • Basic knowledge of insurance entry and verification processes in Epic.
  • Familiarity with patient tools such as MyChart & kiosks.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to handle financial transactions accurately.
  • Ability to multitask and manage multiple responsibilities efficiently.
  • Ability to provide clear instructions and guidance to patients.
  • Ability to facilitate effective communication between patients and clinical teams.

Qualifications
Required
  • High school diploma or equivalent.
  • Minimum of 1 year of experience in a healthcare or customer service role.

Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
  • This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Physical Requirements
Listening, Manual Dexterity, Reaching, Sitting, Speaking, Standing, Walking

What University Of Utah employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About University of Utah

Sourced by ZipRecruiter

The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

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