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Virtual Customer Success Manager Jobs in Sandy, UT

PEAR

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

Enzo Health

Customer Success Manager

Lehi, UT · On-site

As our Customer Success Manager, you'll own every account from go-live through renewal, expansion, and referral. You'll catch risk months before it shows up in a cancellation notice, close every loop ...

Vontier

Lead Customer Success Manager

Salt Lake City, UT · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team -- someone who thrives at the intersection of technology, business strategy, and relationship ...

New

PDQ

Strategic Customer Success Manager

South Salt Lake, UT · On-site

$125 - $150/hr

PDQ is looking for a Strategic Customer Success Manager to own our most complex, highest-value customer relationships. Sitting within the Customer Success org and reporting to the Vice President of ...

Podium

AI Customer Success Manager - SMB

Lehi, UT · On-site

AI Customer Success Manager - SMB Lehi, Utah At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services ...

Podium

AI Customer Success Manager - SMB

Lehi, UT · On-site

As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight ...

Atlassian

Associate Customer Success Manager

Magna, UT · On-site +1

In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the ...

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Virtual Customer Success Manager information

See Sandy, UT salary details

$30.9K

$78.9K

$133K

How much do virtual customer success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for virtual customer success manager in Sandy, UT is $78,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What job categories do people searching Virtual Customer Success Manager jobs in Sandy, UT look for?

The top searched job categories for Virtual Customer Success Manager jobs in Sandy, UT are:

What cities near Sandy, UT are hiring for Virtual Customer Success Manager jobs?

Cities near Sandy, UT with the most Virtual Customer Success Manager job openings:

Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Sandy, UT as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,933 per year, or $37.9 per hour.

Customer Success Manager - Piston

PEAR

Lehi, UT • On-site

Other

Re-posted 19 days ago

Job description

Customer Success Manager
What you will be doing:
  • Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.
  • Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.
  • Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.
  • Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.
  • Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.
  • Process Improvement: Help shape scalable customer success playbooks as we grow. You'll be in the weeds-and helping pave the road.
  • Manager an international remote team
What you should have:
  • 2-4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment
  • Experience managing post-sale relationships and driving retention and expansion
  • Strong communicator who can connect with operators, owners, and executives alike
  • Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value)
  • Experience of managing a team
  • Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals
What we hope you have:
  • Experience working with SMBs or in industries like logistics, transportation, or fleet management
  • Familiarity with payments, expense tracking, or fraud prevention tools
  • Data-savvy-comfortable reading usage trends or digging into account analytics
  • Experience managing international remote teams

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