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Virtual Customer Success Manager Jobs in Connecticut

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

On-Site North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional ...

GEMS INC

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

$140 - $190/hr

North America Customer Success Manager Leads the North America regional customer success organization, including Customer Success Specialists and Strategic Customer Success Representatives, to shift ...

Cleo

Customer Success Manager

Hartford, CT · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

SHI GmbH

Customer Success Manager - VMware

Hartford, CT · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Okta, Inc.

Sr. Customer Success Manager

Bridgeport, CT · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

iCIMS

Senior Manager, Customer Success

Hartford, CT · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

MDVIP LLC

Success Manager

Stamford, CT · On-site

... customer success with a track record of exceeding performance targets. Success in this role is ... Execute a consistent cadence of in-person and virtual interactions tailored to practice performance ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Connecticut

Virtual Customer Success Manager information

See Connecticut salary details

$30.9K

$79K

$133.2K

How much do virtual customer success manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for virtual customer success manager in Connecticut is $79,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Connecticut?

For Virtual Customer Success Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Success Manager jobs in Connecticut look for?

The top searched job categories for Virtual Customer Success Manager jobs in Connecticut are:

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Cities in Connecticut with the most Virtual Customer Success Manager job openings:

Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Connecticut as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $79,018 per year, or $38 per hour.

Customer Success Manager

Ralliant

Plainville, CT • On-site

Full-time

Re-posted 20 days ago

Job description

North America Customer Success Manager
Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing
The North America Customer Success Manager leads the regional customer success organization, including Customer Success Specialists responsible for day-to-day customer support and Strategic Customer Success Representatives focused on key account engagement. This role is accountable for improving daily service execution while building a more proactive customer engagement model that strengthens key account satisfaction, retention, and the overall customer experience.
Key Responsibilities:
Customer Success Strategy & Operating Model
  • Lead a unified customer success model across tactical support and strategic account teams.

  • Establish clear roles, service standards, escalation paths, and engagement expectations.

  • Shift the team from reactive issue resolution toward proactive customer management.

Team Leadership & Development
  • Coach, develop, and support a high-performing Customer Success team.

  • Set priorities, allocate resources, and reinforce accountability through regular performance cadence.

  • Build team capability and leadership bench strength through development planning and standard work.

Operational Excellence & Customer Experience
  • Own key service metrics such as response time, resolution time, backlog health, customer satisfaction, and escalation responsiveness.

  • Lead root cause problem solving and continuous improvement efforts to reduce recurring issues and improve consistency.

  • Use customer feedback and data to identify trends, prioritize improvements, and strengthen the customer journey.

Strategic Account Support
  • Oversee proactive engagement plans for key customers to improve satisfaction, responsiveness, and retention.

  • Partner with Sales and Commercial teams to align customer support with account priorities and business needs.

  • Ensure strategic customer issues are identified early and addressed through strong cross-functional follow-through.

Cross-Functional Collaboration & Systems Adoption
  • Partner with Sales, Operations, Technical Support, Marketing, Finance, and Product teams to improve end-to-end customer outcomes.

  • Drive adoption of CRM, ERP, case management, reporting, automation, and digital tools that improve customer success execution.

  • Communicate customer priorities, risks, and performance trends clearly to leadership and business partners.

Qualifications:
Required
  • 7+ years of experience in customer success, customer service leadership, commercial operations, or related B2B support functions.

  • Experience leading teams, setting priorities, coaching employees, and delivering measurable operational results.

  • Strong problem-solving and analytical capability with experience using KPIs to improve performance.

  • Ability to influence across functions and resolve customer or operational issues in a matrixed environment.

  • Familiarity with CRM, ERP, case management, or reporting systems.

Preferred
  • Bachelor's degree in related field
  • Experience leading both high-volume service teams and strategic customer-facing support roles.

  • Experience in industrial, manufacturing, technical products, or complex B2B environments.

  • Working knowledge of continuous improvement, daily management, root cause problem solving, or lean operating practices.

  • Salesforce & Oracle (JDE) experience preferred.

Why This Role Matters:
This role is critical to elevating North America Customer Success from a reactive support function to a disciplined, proactive operating model that improves customer satisfaction, strengthens key account relationships, and scales with future business needs.
#LI-JW2
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Gems Setra
Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Ralliant Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Ralliant, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is 100870.00-187110.00

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