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Virtual Customer Service Jobs in Provo, UT (NOW HIRING)

Customer Service Representative

Sandy, UT

$15.25 - $20.75/hr

The Customer Service Representative (CSR), will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might ...

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Customer Service Agent Lion Energy is seeking a knowledgeable and customer-focused Customer Service Agent to support customers using our portable power products and residential energy storage systems.

Customer Service Associate

Riverton, UT · On-site

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Rep

Midvale, UT

$15 - $20.50/hr

The Customer Service Representative is responsible for ensuring best-in-class customer service is delivered to all customers throughout the repair process. This position requires a high level of ...

Customer Service Associate

Sandy, UT · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

New

Customer Service Associate

Draper, UT · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Draper, UT · On-site

$13.50 - $18.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Draper, UT · On-site

$13.50 - $18.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Provo, UT · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Representative Location: Draper, Utah Type: Contract Compensation: $22.00 - $26.00/hr Work Model: Onsite Hours: M-F 8am-5pm Responsibilities * Provide customer service relating to ...

Customer Service Associate

Draper, UT · On-site

$13.50 - $18.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Rep

Draper, UT · On-site

$15 - $20.25/hr

The Customer Service Representative is responsible for ensuring best-in-class customer service is delivered to all customers throughout the repair process. This position requires a high level of ...

Customer Service Associate

Draper, UT · On-site

$13.50 - $18.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Showing results 21-40

Virtual Customer Service information

See Provo, UT salary details

$9

$16

$24

How much do virtual customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for virtual customer service in Provo, UT is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.26 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Provo, UT?

The most popular types of Customer Service jobs in Provo, UT are:

What cities near Provo, UT are hiring for Virtual Customer Service jobs?

Cities near Provo, UT with the most Virtual Customer Service job openings:

Infographic showing various Virtual Customer Service job openings in Provo, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $33,422 per year, or $16.1 per hour.

Customer Service Representative

Western Heating and Air Conditioning

Sandy, UT • On-site

$15.25 - $20.75/hr

Other

Medical, Retirement, PTO

Re-posted 24 days ago


Job description

Customer Service Rep

Western Heating + Air + Plumbing is seeking a dedicated Customer Service Rep to join our team. We are a company that prides itself on our core values of Family, Integrity, Excellence, and Gratitude. Our team is the heart of our service, and we strive to provide an environment that reflects these values in every interaction.

The Digital Champion CSR, will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. This role is responsible for championing communication through inbound/outbound calls, including live chat, chirps, and email correspondence.

Why Join Us?

We understand the significant impact your job has on you and your loved ones, so we offer a comprehensive benefits package to support your health, family, and lifestyle.

  • Work Life Balance: We understand the importance of ensuring that you have time with your families.
  • Benefits: We pay almost 100% of your healthcare premiums and 50% for your family!
  • Retirement Plan: 401k with company match.
  • Paid Time Off: 13 vacation days + 6 paid holidays!
  • Career Growth We offer a clear path for advancement, whether you're looking to grow within the customer service department as a CSR Lead or explore other departments within the company.

Job Responsibilities:

  • Serve as the primary champion for digital customer interactions, ensuring timely responses and an exceptional customer experience.
  • Remain actively engaged in the phone queue, handling inbound and outbound calls while balancing digital communication responsibilities.
  • Generate sales leads and maximize booking opportunities across all communication channels.
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Requirements

Schedule:

  • 11:30am - 8pm during the summer (until September)
  • 10:30am - 7:00pm (September - May)
  • Weekends (Rotating Saturdays)