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Virtual Customer Service Jobs in Oak Ridge, TN (NOW HIRING)

Ritchie Bros.

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

Alumni Hall

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Alumni Hall Customer Service Rep Reports To: Store Management Status: Part-Time Responsibilities: • Greet and acknowledge all customers • Assist customers with locating merchandise • Fold, size ...

Harper Auto Wash

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative We are seeking a professional, friendly, organized, and detail-oriented Customer Service Representative to be the first point of contact for our customers. We are a ...

Walgreens

Customer Service Associate

Loudon, TN · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Knoxville, TN · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Harper Collision

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

We are a customer focused collision repair center dedicated to delivering high quality service and exceptional repair experiences. Our team takes pride in helping customers through the repair process ...

TNBANK

Customer Service Representative

Oak Ridge, TN · On-site

$15/hr

We are seeking qualified Customer Service Representatives to join our team! You will be responsible for giving an exceptional customer experience and cross selling products and services to help the ...

AtWork - Knoxville

CSR

Knoxville, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative (CSR)Location: North Knoxville, TNEmployment Type: Full-Time (35 40 hours/week)Pay Rate: $16/hour We are a small, community-focused financial institution in North ...

TNBANK

Customer Service Representative

Oak Ridge, TN · On-site

$15/hr

Customer Service Representative Hot Job Oak Ridge Office - Oak Ridge, TN Overview Salary Range $15.00 - $15.00 Hourly Level Experienced Position Type Full Time Job Shift Day Education Level High ...

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All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Oak Ridge, TN

Virtual Customer Service information

See Oak Ridge, TN salary details

$9

$16

$25

How much do virtual customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for virtual customer service in Oak Ridge, TN is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and email platforms. Many employers also prefer prior experience in customer support and a reliable internet connection. Certifications in customer service or related fields can enhance your prospects.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What are the most commonly searched types of Customer Service jobs in Oak Ridge, TN? The most popular types of Customer Service jobs in Oak Ridge, TN are:
What are popular job titles related to Virtual Customer Service jobs in Oak Ridge, TN? For Virtual Customer Service jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service jobs in Oak Ridge, TN look for? The top searched job categories for Virtual Customer Service jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Virtual Customer Service jobs? Cities near Oak Ridge, TN with the most Virtual Customer Service job openings:
Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Oak Ridge, TN as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $33,779 per year, or $16.2 per hour.

Customer Service Representative

GPC - Genuine Parts Company

Knoxville, TN • On-site

$15.25 - $20.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Genuine Parts Company rating

7.0

Company rating: 7.0 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

235th of 410 rated retail wholesalers

Job description

SUMMARY:

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May be assigned to one customer.
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • May be responsible for quality and/or safety in the branch.
  • Performs other duties as assigned.
  • Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination.
  • KNOWLEDGE, SKILLS, ABILITIES
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Excellent computer skills.
  • Excellent negotiation skills.
  • Strong product knowledge.
  • Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS:

 

LICENSES & CERTIFICATIONS:

  • None required.

 

SUPERVISORY RESPONSIBILITY:

 

BUDGET RESPONSIBILITY:

  • No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What Genuine Parts Company employees say

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