Virtual Customer Service Jobs in Itasca, IL (NOW HIRING)

Position: Store Supervisor

Location: Chicago, IL

Whizz is transforming urban mobility by providing subscription-based e-bikes for delivery professionals across the United States. As we continue to grow, we are looking for an organized, proactive, and solution-oriented Store Supervisor to oversee the daily operational execution of our Chicago, IL location.

This position serves as the operational point of contact between the local office and Headquarters, ensuring that store operations run efficiently, inventory remains accurate, customer concerns are resolved professionally, and internal processes are consistently followed.

The ideal candidate is a natural leader who enjoys solving problems, keeping operations organized, and supporting both customers and the local team.

• Maintain a clean, safe, professional store environment and ensure daily procedures are consistently followed.
• Oversee day-to-day store readiness and execution, identifying operational improvements as needed.
• Coordinate daily activities and new initiatives between the local team and Headquarters.

• Oversee inventory intake, transfers, receiving, and shipment verification.
• Maintain accurate inventory records; keep bikes, batteries, accessories, and equipment organized and accounted for.
• Escalate discrepancies, damage, or shortages promptly and coordinate replenishment needs with Headquarters.

• Handle escalated customer concerns and investigate local customer issues, reporting clear findings to Headquarters.
• Support Virtual Customer Service by preparing bikes/accessories/orders and ensuring deliveries are complete and accurate.
• Coordinate day-to-day customer-related workflow between mechanics and Virtual Customer Support to resolve issues quickly.

• Ensure on-site team attendance and performance: confirm mechanics/staff are present, punctual, and completing assigned work; monitor day-to-day operations.
• Coordinate daily workflow across teams: align mechanics, Virtual Customer Service, and HQ to keep customer issues and store priorities moving smoothly.
• Report and escalate issues: flag attendance/performance concerns, operational risks, safety issues, and process violations to management promptly.

• Serve as the primary communication link between the Chicago, IL office and HQ, keeping stakeholders aligned.
• Report operational updates and trends (issues, customer feedback, facilities, staffing) and escalate risks promptly.
• Investigate incidents/process deviations, support corrective actions, and maintain required documentation and reports.

Requirements

• Minimum of 2 years of experience in operations, retail, logistics, customer service, automotive, fleet management, or a similar fast-paced operational environment.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and interpersonal skills.
• Proven ability to solve problems independently and make sound operational decisions.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.
• Comfortable working with inventory management systems, CRM/ERP software, and reporting tools.
• Ability to work collaboratively with remote teams and multiple departments.

Benefits

• $25/hour
• Monthly KPI bonus after probation period