San Francisco, CA · On-site
$20 - $26.50/hr
Our consumer goods client is seeking an organized and customer-focused Order Management & Customer Service Specialist to support the end-to-end order process and serve as a key point of contact for ...
San Francisco, CA · On-site
$20 - $26.50/hr
Our consumer goods client is seeking an organized and customer-focused Order Management & Customer Service Specialist to support the end-to-end order process and serve as a key point of contact for ...
San Leandro, CA · On-site
$18 - $24.50/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
San Leandro, CA · On-site
$18 - $24.50/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
San Francisco, CA · On-site
$20 - $26.50/hr
Our consumer goods client is seeking an organized and customer-focused Order Management & Customer Service Specialist to support the end-to-end order process and serve as a key point of contact for ...
San Francisco, CA · On-site
$20 - $26.50/hr
Our consumer goods client is seeking an organized and customer-focused Order Management & Customer Service Specialist to support the end-to-end order process and serve as a key point of contact for ...
San Leandro, CA · On-site
$18 - $24.50/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
San Leandro, CA · On-site
$18 - $24.50/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Berkeley, CA · On-site
$19.50 - $26.75/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Berkeley, CA · On-site
$19.50 - $26.75/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Concord, CA · On-site
$17.50 - $23.75/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Concord, CA · On-site
$17.50 - $23.75/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Hayward, CA · On-site
$20/hr
Position Summary This position provides customer service, inside sales support, order and invoice processing, and general administrative assistance. Professional Japanese language ability is required ...
Hayward, CA · On-site
$20/hr
Position Summary This position provides customer service, inside sales support, order and invoice processing, and general administrative assistance. Professional Japanese language ability is required ...
Berkeley, CA · On-site
$19.50 - $26.75/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Berkeley, CA · On-site
$19.50 - $26.75/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Oakland, CA · On-site
$18.50 - $25/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Oakland, CA · On-site
$18.50 - $25/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
San Leandro, CA · On-site
$18 - $24.50/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
San Leandro, CA · On-site
$18 - $24.50/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
San Leandro, CA · On-site
$18 - $24.50/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
San Leandro, CA · On-site
$18 - $24.50/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Concord, CA · On-site
$17.50 - $23.75/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Concord, CA · On-site
$17.50 - $23.75/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Oakland, CA · On-site
$18.50 - $25/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Oakland, CA · On-site
$18.50 - $25/hr
Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This ...
Pinole, CA · On-site
$17.75 - $24/hr
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...
Pinole, CA · On-site
$17.75 - $24/hr
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...
Pinole, CA · On-site
$17.75 - $24/hr
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...
Pinole, CA · On-site
$17.75 - $24/hr
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...
Pinole, CA · On-site
$16.90 - $21.18/hr
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...
Pinole, CA · On-site
$16.90 - $21.18/hr
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...
San Francisco, CA · On-site
$18.75 - $25.50/hr
The ideal candidate possesses 5-7 years of relevant experience, preferably in hospitality, and is equipped with skills in CRM and Microsoft Suite.
San Francisco, CA · On-site
$18.75 - $25.50/hr
The ideal candidate possesses 5-7 years of relevant experience, preferably in hospitality, and is equipped with skills in CRM and Microsoft Suite.
San Francisco, CA · On-site
$18.75 - $25.50/hr
The ideal candidate possesses 5-7 years of relevant experience, preferably in hospitality, and is equipped with skills in CRM and Microsoft Suite.
San Francisco, CA · On-site
$18.75 - $25.50/hr
The ideal candidate possesses 5-7 years of relevant experience, preferably in hospitality, and is equipped with skills in CRM and Microsoft Suite.
Fremont, CA · On-site
$18.50 - $23.75/hr
The impact you'll make Join Lam as a Customer Service Support professional, where you'll be a ... Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier ...
Fremont, CA · On-site
$18.50 - $23.75/hr
The impact you'll make Join Lam as a Customer Service Support professional, where you'll be a ... Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier ...
Fremont, CA · Hybrid
$18.50 - $23.75/hr
The impact you'll make Join Lam as a Customer Service Support professional, where you'll be a ... Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier ...
Fremont, CA · Hybrid
$18.50 - $23.75/hr
The impact you'll make Join Lam as a Customer Service Support professional, where you'll be a ... Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier ...
$12.36 - $14.15
3% of jobs
$14.15 - $15.95
9% of jobs
$17.55 is the 25th percentile. Wages below this are outliers.
$15.95 - $17.74
15% of jobs
$17.74 - $19.53
21% of jobs
The median wage is $19.74 / hr.
$19.53 - $21.33
18% of jobs
$22.22 is the 75th percentile. Wages above this are outliers.
$21.33 - $23.12
18% of jobs
$23.12 - $24.91
5% of jobs
$24.91 - $26.70
3% of jobs
$26.70 - $28.50
2% of jobs
$28.50 - $30.29
3% of jobs
$30.29 - $32.08
2% of jobs
$12
$20
$32
A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.
A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.
To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.
The most popular types of Customer Service jobs in Berkeley, CA are:
For Virtual Customer Service jobs in Berkeley, CA, the most frequently searched job titles are:
The top searched job categories for Virtual Customer Service jobs in Berkeley, CA are:
Cities near Berkeley, CA with the most Virtual Customer Service job openings:
$20 - $26.50/hr
Full-time
This job post has expired 2 days ago. Applications are no longer accepted.
Our consumer goods client is seeking an organized and customer-focused Order Management & Customer Service Specialist to support the end-to-end order process and serve as a key point of contact for customers. This role will be responsible for managing customer orders, coordinating with internal teams, resolving issues, and ensuring orders are processed accurately and delivered on time.
Responsibilities
Manage the order lifecycle from order entry through fulfillment, shipment, and delivery. Enter, review, and maintain customer orders in the ERP/order management system. Monitor order status and proactively communicate updates, delays, or changes to customers. Respond to customer inquiries regarding orders, products, pricing, availability, shipping, and delivery. Resolve order discrepancies, shortages, damages, returns, and other customer issues.
Coordinate with Sales, Operations, Warehouse, Logistics, Planning, and Accounting teams to resolve order-related issues. Process order changes, cancellations, returns, credits, and replacements as needed. Track inventory availability and communicate potential stock issues or backorders. Ensure customer orders and account information are accurate and up to date. Maintain accurate records and documentation related to customer orders and service requests. Identify recurring order or customer service issues and recommend process improvements.
Assist with reporting, order tracking, and other administrative tasks as needed. Provide a high level of customer service while balancing customer needs with company policies and operational requirements.
Qualifications
Experience in order management, customer service, order entry, sales support, or a related role. Experience working with ERP, CRM, or order management systems. Strong attention to detail and ability to manage multiple orders and priorities simultaneously. Excellent written and verbal communication skills. Strong problem-solving and follow-up skills. Ability to work cross-functionally with internal teams and external customers. Proficiency with Microsoft Office, particularly Excel and Outlook. Ability to work effectively in a fast-paced, deadline-driven environment.
Preferred Qualifications
Experience in CPG, retail, manufacturing, distribution, wholesale, or e-commerce. Experience with systems such as SAP, NetSuite, Oracle, Salesforce, or similar ERP/CRM platforms. Experience managing high-volume orders or working with major retail or wholesale accounts. Familiarity with shipping, logistics, inventory management, and invoicing processes.
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1,001 - 5,000 Employees
Fitzrovia, London, GB
2000
