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Virtual Customer Service Representative Jobs in Summit, NJ

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Customer Service Representative

Union, NJ · On-site

$16.25 - $22.25/hr

Customer Service Representative Title: Customer Service Representative Location: Union, NJ Job Type: Temporary Description Under the direction of the Customer Service Supervisor(s), CSRs are the ...

cord

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Marketing Employment Type: Full Time Location: New York Compensation: Competitive Description We are looking for a dedicated Customer Service Representative to join ...

Community Veterinary Partners

CSR

Verona, NJ · On-site

$17 - $22/hr

Customer Service Representative (Veterinary Hospital) SUMMARY The Customer Service Representative (CSR) is an ambassador of the animal hospital serving as the first point of contact for our clients ...

Community Vet

CSR

Verona, NJ · On-site

$16 - $22/hr

Customer Service Representative (Veterinary Hospital) SUMMARY The Customer Service Representative (CSR) is an ambassador of the animal hospital serving as the first point of contact for our clients ...

Alexei

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation: Competitive Description The Role We are looking for a dedicated Customer Service Representative to ...

PostNet

Retail Customer Service Representative

Bronx, NY · On-site

$17/hr

Captures, complete tasks, and organizes Virtual Mail Retail Customer Service Representative - Role Requirements: * Must be able to stand behind a sales counter for extended periods of time * Must be ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Summit, NJ

Virtual Customer Service Representative information

See Summit, NJ salary details

$10

$19

$28

How much do virtual customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual customer service representative in Summit, NJ is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.21 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication skills and customer management tools to assist clients and ensure satisfaction, often working from home or a remote location.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Summit, NJ? The most popular types of Customer Service Representative jobs in Summit, NJ are:
What job categories do people searching Virtual Customer Service Representative jobs in Summit, NJ look for? The top searched job categories for Virtual Customer Service Representative jobs in Summit, NJ are:
What cities near Summit, NJ are hiring for Virtual Customer Service Representative jobs? Cities near Summit, NJ with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you

Retail Customer Service Representative

PostNet - NY145

Bronx, NY • On-site

$16 - $20.75/hr

Other

Re-posted 10 days ago

Job description

Benefits:

Competitive salary

Opportunity for advancement

Training & development

Retail Customer Service Representative - Benefit and Perks

Competitive Compensation

Flexible Scheduling

Hard work, collaboration, humanity, fun, and laughter

Career path development

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have:

Previous customer service or sales experience in a retail environment

Exceptional customer service skills

Ability to translate customer requirements into final products or services

Assist in handling customer complaints and problems in a professional manner

Multitasking – must have the ability to simultaneously process multiple tasks

Effective verbal and written communication skills

Strong attention to detail

Outstanding time management and organizational skills

A high school diploma or equivalent required

Valid driver’s license required

Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software

Ability to work flexible hours

Some supervisory skills preferred

Notary Public certification may be required

Retail Customer Service Representative - Daily Tasks:

Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner

Assists customers with their product and service need in person, through email, and by phone

Processes customer sales through the point-of-sale system

Up-sells, cross-sells, and actively participates in marketing and promotional initiatives

Opens and closes the center, cash register, and other center systems

Assists management in maintaining, ordering, and stocking inventory

Maintains the center consistent with established standards

Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff

Sorts and deposits mail in private mailboxes

Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements:

Must be able to stand behind a sales counter for extended periods of time

Must be able to lift at least 50 pounds

Must be able to communicate clearly with customers by email, by phone, and in-person

May be required to operate a motor vehicle

Must perform all duties in a safe and efficient manner

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Apply today!

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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