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Virtual Customer Service Representative Jobs in Carol Stream, IL

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Training & development Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

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Showing results 21-40

All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Carol Stream, IL

Virtual Customer Service Representative information

See Carol Stream, IL salary details

$10

$19

$27

How much do virtual customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual customer service representative in Carol Stream, IL is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Carol Stream, IL?

The most popular types of Customer Service Representative jobs in Carol Stream, IL are:

What are popular job titles related to Virtual Customer Service Representative jobs in Carol Stream, IL?

For Virtual Customer Service Representative jobs in Carol Stream, IL, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Carol Stream, IL look for?

The top searched job categories for Virtual Customer Service Representative jobs in Carol Stream, IL are:

What cities near Carol Stream, IL are hiring for Virtual Customer Service Representative jobs?

Cities near Carol Stream, IL with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you

Customer Service Representative

Radiac Abrasives, Inc.

Oswego, IL • On-site

$23 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Customer Service Representative
Oswego, IL (Hybrid)
$23.00–$28.00 per hour
Shift: 8:00am CT - 4:30pm CT
Radiac Abrasives, part of the global Tyrolit Group, is a leading manufacturer of engineered grinding and finishing solutions for the metalworking industry. With more than a century of innovation, Radiac partners with manufacturers to improve productivity, precision, and process performance.
We are seeking a Customer Service Representative to join our team at our Oswego, Illinois location. This position pays $23.00–$28.00 per hour, based on qualifications and experience. Following the initial training period, this role offers flexibility to work remotely up to 50 days per year, with the remainder of the time working on-site in Oswego.
Radiac offers a comprehensive benefits package, including medical, dental, and vision insurance; disability insurance; company-paid life insurance; a 401(k) with company match; and paid vacation; and voluntary supplemental insurance options, along with opportunities to grow your career within a global organization.  
Basic Function:
The Customer Service Representative (CSR) provides exceptional service and support to internal and external customers while serving as the primary point of contact for assigned accounts. The CSR builds positive customer relationships by responding to inquiries, processing orders, resolving issues, and communicating customer requirements to engineering, production, technical, and sales teams. Success in this role requires a customer-focused mindset, strong communication and problem-solving skills, attention to detail, adaptability, and the ability to prioritize multiple responsibilities. Through collaboration and a commitment to learning the Company’s products and applications, the CSR contributes to customer satisfaction, operational excellence, revenue growth, and profitability.
Essential Functions:
Customer Support
  • Provide professional and timely support to customers via phone, email, and online communication channels.
  • Respond to inquiries regarding products, pricing, availability, lead times, order status, and technical documentation.
  • Resolve customer concerns, complaints, and service issues while ensuring customer satisfaction.
  • Build and maintain strong relationships with customers, distributors, and key accounts.
Order Management
  • Enter, process, and manage customer orders accurately within the ERP system.
  • Review orders for pricing, specifications, delivery requirements, and credit status.
  • Coordinate order changes, cancellations, and special requests.
  • Monitor orders from entry through shipment and delivery.
Production & Logistics Coordination
  • Work closely with production planning, manufacturing, and warehouse teams to ensure on-time order fulfillment.
  • Communicate product availability, backorders, and schedule changes to customers.
  • Coordinate expedited shipments when required.
  • Assist with freight issues, shipment tracking, and delivery discrepancies.
Sales Support
  • Support outside sales representatives and territory managers with customer requests and account management activities.
  • Prepare and distribute quotations, order acknowledgments, and customer reports.
  • Maintain customer records and account information within company systems.
Documentation & Compliance
  • Maintain accurate customer files, contracts, pricing agreements, and shipping documentation.
  • Process returns, credits, and warranty claims following company procedures.
  • Ensure compliance with company policies, quality standards, and customer requirements.
  • Assist in maintaining product certifications, SDS sheets, and technical documentation as needed.

Required Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • 2+ years of customer service, sales support, or order management experience in a manufacturing or industrial environment preferred.
  • Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word.
  • Experience using ERP systems such as SAP, Oracle, Epicor, Microsoft Dynamics, or similar platforms.
  • Strong verbal and written communication skills.
  • Excellent attention to detail and organizational abilities.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment

Preferred Qualifications
  • Experience in abrasives, industrial manufacturing, metalworking, tooling, or related industries.
  • Knowledge of bonded, coated, non-woven, diamond, or superabrasive products.
  • Understanding of manufacturing processes, production scheduling, and supply chain operations.
  • Experience supporting distributors, industrial customers, or OEM accounts.

Work Environment & Physical Requirements:
  • Primarily office-based within a manufacturing facility.
  • Frequent interaction with production, warehouse, logistics, and sales personnel.
  • May require occasional visits to the production floor, requiring adherence to safety regulations and use of appropriate personal protective equipment (PPE).
  • Prolonged periods of sitting while performing job duties.
  • Frequent use of a computer, keyboard, mouse, and telephone headset.
  • Frequent verbal communication and hearing to effectively communicate with customers, coworkers, and vendors by telephone and in person.
  • Ability to read and interpret information on a computer screen and in written documents.
  • Frequent use of hands and fingers to type and operate standard office equipment.
  • Occasional standing, walking, bending, reaching, and carrying office materials.
  • Ability to lift and move up to 15 pounds occasionally.

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