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Virtual Customer Service Representative Jobs in Calgary, AB

FCT

Representative, Customer Service

Calgary, AB

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will the first point of contact for your customers and you will be required to provide an exceptional ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Calgary, AB

Virtual Customer Service Representative information

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication skills and customer management tools to assist clients and ensure satisfaction, often working from home or a remote location.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Calgary, AB? The most popular types of Customer Service Representative jobs in Calgary, AB are:
What are popular job titles related to Virtual Customer Service Representative jobs in Calgary, AB? For Virtual Customer Service Representative jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Calgary, AB look for? The top searched job categories for Virtual Customer Service Representative jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Virtual Customer Service Representative jobs? Cities near Calgary, AB with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Representative

Durabuilt Windows & Doors

Calgary, AB • On-site

Full-time

Posted 20 days ago

Job description

Our values are at the core of everything we do!

  • Innovative. Think ahead to stay ahead.
  • Driver. Stay hungry and act with urgency.
  • Ownership. No excuses. 100% accountability.
  • Caring. For employees, partners and community.
  • Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Objective of Position

Act as a liaison between customers and the company. Assist with complaints, orders, errors, account questions, billing, cancellations, and other inquiries.

Accountabilities

50% - Customer Service

  • Act as the main point of contact for all customer service inquires.
  • Address customer and homeowner warranty and non-warranty questions and concerns daily via email, phone, and Connect You.
  • Document quality cases and ensure resolution with Corporate Business Units.
  • Manage and develop chargeable service opportunities.
  • Take payment information and other pertinent information such as address and phone numbers.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.
  • Educate customers in solving service concerns over the phone when possible.
  • Create quotes for chargeable service items and collect payments.
  • Address customer and team member communication in a timely and professional manner.
  • Collaborate with internal business partners and departments.
  • Participate in training and development activities to expand product/industry knowledge.

50 % - Administration

  • Fully educated on Sales Force / CX / Field Service Lightning processes and systems to support service.
  • Administration of service concerns from cases, to order creation, to ordering of parts, scheduling, and management of Service Module.
  • Responsible for scheduling service appointments pre- and post-possession.
  • Differentiate service issues into chargeable warranty and non-warranty items.
  • Interact with CX Manager with performance management of all outstanding service work orders.
  • Work with accounts department to create invoices upon job completion.
  • Provide support to service as required by customer demand.

Competencies

Ability to multitask, organize your time, meet multiple deadlines, and assimilate new information quickly.

  • Strong attention to detail and follow up skills to ensure information is complete and accurate.
  • Troubleshooting abilities to analyze problems and provide solutions.
  • The ability to handle and resolve escalated inquiries and issues.
  • Communicate effectively in English both verbal and written.
  • High comfort level working in a fast-paced team environment that is constantly changing.
  • Proactive and able to assimilate new information quickly.
  • Ability to work independently, require little day-to-day oversight and work as part of a team.

Education

  • High School Diploma OR GED.

Experience / Capabilities

  • 2+ years’ customer service experience.
  • Call center experience is an asset.
  • Equivalent experience will be considered.
  • Mechanically inclined.
  • Communicate effectively in English both verbal and written.
  • Troubleshooting abilities to analyze problems and provide solutions.
  • Ability to multitask, organize your time and meet multiple deadlines.
  • The ability to handle and resolve escalated inquiries and issues.
  • High comfort level working in a fast-paced team environment that is constantly changing.
  • Proactive and able to assimilate new information quickly.
  • Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs.
  • Intermediate to advanced proficiency in computer skills in Outlook, Word, Excel, PowerPoint

Send Us Your Resume

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Thank you to all those apply and those who are short-listed will be contacted.

Thank you for applying!

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