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Customer Service Representative Manager Jobs in Calgary, AB

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.

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Customer Service Representative Manager information

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

How much does a customer service representative manager get?

A customer service representative manager typically earns a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. They often oversee customer service teams, implement policies, and may require leadership skills and industry certifications.

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers, resolve issues, and meet performance targets. They handle staffing, training, and quality assurance, often using customer management tools and metrics to improve service quality.

What are the most commonly searched types of Customer Service Representative jobs in Calgary, AB?

The most popular types of Customer Service Representative jobs in Calgary, AB are:

Infographic showing various Customer Service Representative Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Customer Service Representative

TAPP Workforce Solutions Inc.

Calgary, AB • On-site

$20 - $25/hr

Full-time, Contractor

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Customer Service Representative — Maternity Leave Coverage (Temporary, Full-Time)
Location: Calgary, AB — Quarry Park
Schedule: Full-time, temporary (maternity leave coverage), regular shift
8:00 AM – 4:30 PM, Monday to Friday (MST)
Work Model: On-site / Hybrid
Reports to: Manager, Project Strategy & Enablement
Contract Length: 10 month contract (maternity leave coverage)
Start Date: Mid-to-late September 2026

About the Role

Our client is seeking a Customer Service Representative (CSR) to join their Gas Meter Exchange program on a temporary, full-time basis to cover a maternity leave. This role focuses on handling inbound and outbound calls related to reschedules, relights, and customer communication, ensuring continuity of service and adherence to client SLAs.
Key Responsibilities
Answer inbound calls during regular business hours
Make outbound calls for:
  • Appointment confirmations and reschedule
  • Relight coordination and follow-up
Support relight dispatch by:
  • Following defined escalation and coverage procedures
  • Identifying the appropriate technician or next step
  • Monitor and return voicemail callbacks promptly
  • Accurately document call outcomes and updates in internal systems
  • Provide clear handoffs between shifts as needed
Qualifications
  • Availability to work the regular shift, 8:00 AM to 4:30 PM (MST), Monday to Friday
  • Strong phone presence and customer service skills
  • Ability to remain calm and professional in time-sensitive situations
  • Comfort following structured processes and escalation paths
  • Prior call centre, dispatch, or customer operations experience preferred
  • Utility or emergency-response experience is an asset
What Success Looks Like
  • Calls and relights are handled within SLA targets
  • Minimal missed or delayed callbacks
  • Accurate documentation and clean handoffs
  • Reduced escalation volume related to coverage gaps
Compensation
  • Hourly wage: $20 - $25/hour, depending on experience
  • 10 month Contract
If you enjoy helping people, staying organized, and making a real impact, this could be the perfect fit for you!
Want to join the Team? Please apply on this job posting
+1 647 5605726
Janine.LeRoux@tappwfs.com
About TAPP Workforce Solutions Inc.
At TAPP Workforce Solutions Inc., we believe in more than just filling jobs—we connect great talent with great opportunities. As a talent acquisition company, we work closely with our clients to meet their hiring needs, ensuring the right fit for both employers and candidates. But our commitment doesn’t stop there.
We act as a talent agent for the professionals we serve, helping you navigate your career path, providing insights into new opportunities, and aligning you with roles that match your skills, aspirations, and goals. Whether you're actively looking or simply exploring your next move, we’re here to support your journey every step of the way.

Your success is our priority. Let's find your next opportunity together.