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Customer Service Representative Manager Jobs in Calgary, AB

FCT

Representative, Customer Service

Calgary, AB · On-site

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You ... Meet and exceed customers needs and expectations, escalating all issues to the department manager ...

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Customer Service Representative Manager information

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

How much does a customer service representative manager get?

A customer service representative manager typically earns a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. They often oversee customer service teams, implement policies, and may require leadership skills and industry certifications.

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers, resolve issues, and meet performance targets. They handle staffing, training, and quality assurance, often using customer management tools and metrics to improve service quality.

What are the most commonly searched types of Customer Service Representative jobs in Calgary, AB?

The most popular types of Customer Service Representative jobs in Calgary, AB are:

Customer Service Representative Manager jobs near you
Infographic showing various Customer Service Representative Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Customer Service Representative

Skyservice Business Aviation

Calgary, AB • On-site

Temporary

Posted 10 days ago

Job description

SKYSERVICE BUSINESS AVIATION
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Get to know us:https://www.skyservice.com/
YOUR FUTURE AT SKYSERVICE:
Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams!
This is a temporary position for 3 months.
SUMMARY OF RESPONSIBILITIES:
    • Providehigh standardsof service to customersin accordance withtheSkyservicephilosophy, ensure efficient and courteous arrivals and departures of customers;
    • Communicate via ground/air Unicoms and radios;
    • Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers;
    • Maintain, monitor, and update the system and advise Line Service Crew accordingly;
    • Remain vigilant with security protocols and situational awareness;
    • Ensure communication and coordination between customers, line service, and staff;
    • Coordinate fueling, catering, car rental, hotel booking and reservations;
    • Answer the general number phone lines andforwardthe calls to theappropriate person;
    • Ensure that all areas of the FBOare clean at all times;
    • Ensure coffee, condiments, and snacks are restocked regularly;
    • Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts;
    • Any other duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED:
    • Twoyears' experiencein a customer service environment;
    • Ability to deliver service that is courteous, discreet, efficient, professional;
    • Knowledge of the standard NATO phonetic alphabet;
    • Proactive, sees and understand the customers' needs;
    • Strong organizational skills, resourceful;
    • Ability to work under pressurein afast pacedenvironment;
    • Ability to provide positive attitude while working in a group;
    • Working knowledge of Microsoft Office Products
    • Available to work on different shifts, including weekends and statutory holidays.
EDUCATION:
    • Post-secondary education is an asset.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

Employment Type: Temporary FT

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