Virtual Customer Service Representative Jobs in Micronesia

This position is for our subsidiary:

To know more, visit us at http://www.allcatclaims.com

ABOUT ALLCAT CLAIMS SERVICE

Established over 26 years ago, Allcat Claims Service is a trusted third-party claims adjusting organization known for its commitment to customer service, quality, and innovation. We emphasize learning, development, and performance excellence while supporting employees in improving their skills and reaching their full potential. At Allcat, we pride ourselves on handling claims professionally and ethically while leveraging emerging technology to better serve our clients and policyholders. Our experienced team and strong work ethic have helped build lasting relationships throughout the industry.

"Raising the Bar in the Claims Industry"is our motto. At Allcat Claims Service, we believe that customer service, along with quality control and our extensive training programs set us apart from other companies. It is through our hard work and dedication to being the best claims company in the industry that has allowed us to grow and reach new levels every year since we started the company.

DESCRIPTION:

This position will be located based out of our San Antonio office or working remotely from home and provides property claims service to customers using multiple communication channels. Reviews, evaluates and adjusts moderately complex to complex property claims. Confirms coverage and equitably settles claims in accordance with carrier guidelines and in compliance with all state regulatory requirements. Escalates problems to resolve any coverage issues or damage disputes.

JOB RESPONSIBILITIES:

• Adjusts or audits moderately complex to highly complex property claims. These claims include structure damage involving moderate to high dollar value and severity, personal property claims involving moderate to high value, and Additional Living Expense (ALE) claims involving moderate to high dollar value
• Handles customer escalations, DOI complaints and claims with public adjuster or attorney representation.
• Contributes to business goals, performance metrics, and effectively uses tools & technology.
• Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events.
• Applies advanced knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverage's and how they affect the status of the claim.
• Serves as a resource to less experienced team members on escalated issues of a complex nature.
• Partners with internal resources to facilitate claims resolution.

MINIMUM REQUIREMENTS:

• High School Diploma or GED.
• Current TX adjuster license or ability to obtain TX adjuster license
• 2 years property claims adjusting experience to include dwelling claims
• Advanced property construction knowledge
• Computer literate in a Windows operating environment.
• Strong customer service, communication, organizational skills.
• Ability to work with routine and/or repetitive activities but also be responsive to disruption and change,
• Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
• Must be accurate and detail-oriented.
• Ability to learn new technologies.
• Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.
• Suitable at home work space to allow for customer contact.

PREFERRED REQUIREMENTS:

• 3+ years of experience handling non-CAT property claims from the desk.
• 2+ years property claims experience handling water claims, including water mitigation.
• Working knowledge of Symbility and Claims Connect.
• Working knowledge of Guidewire-based claims management systems.
• College degree and/or industry designations such as CPCU, AIC, SCLA.

Job Type: Full-time

Benefits:

• Dental insurance
• 401K
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 40 hour work week
• Monday to Friday

Experience:

• Property Claims Adjusting: 2 year (Required)

Work Location: Remote

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