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Virtual Customer Service Rep Jobs in Nebraska (NOW HIRING)

Sapp Bros.

Customer Service Representative

Omaha, NE · On-site

$15.25 - $20.75/hr

Join Our Team as a Full-Time Petroleum Customer Service Representative! At Sapp Bros. , we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service ...

SAPP BROS

Customer Service Representative

Omaha, NE

$15.50 - $21/hr

Join Our Team as a Full-Time Petroleum Customer Service Representative! At Sapp Bros. , we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service ...

SAPP BROS

Customer Service Representative

Omaha, NE · On-site

$15.50 - $21/hr

Join Our Team as a Full-Time Petroleum Customer Service Representative! At Sapp Bros. , we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service ...

Sapp Bros., Inc.

Customer Service Representative

Omaha, NE · On-site

$15.50 - $21/hr

Join Our Team as a Full-Time Petroleum Customer Service Representative! At Sapp Bros. , we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service ...

Ritchie Bros.

Customer Service Representative

Springfield, NE · On-site

$15.75 - $21.25/hr

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. Responsibilities * Responsible for organizing all keys ...

Sharecare

Lead Customer Service Rep

Lincoln, NE · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

SPECTRAFORCE

NE

$15.75 - $21.50/hr

Customer Service Representative Duration: 6 months (possibility to become perm) Location: Omaha NE Skills: Written Communication Critical Reasoning/Thinking Strong Analytical & Problem Solving Strong ...

Eaton Plc

Customer Service Representative

Omaha, NE · On-site

$69K - $101K/yr

Customer Service Representative Eaton's ES AMER ARS PDCAD division is currently seeking a Customer Service Representative. This position is onsite at our Omaha NE Eaton facility. As a part of the ...

Crown Packaging

Customer Service Representative

Omaha, NE · On-site

$15.25 - $20.75/hr

Crown Packaging Corp. is seeking a Customer Service Representative to join their team! About the Company. Crown Packaging Corp. is a leading provider of packaging solutions for businesses, delivering ...

bhmedia

PT Customer Service Representative

Grand Island, NE

$16 - $21.75/hr

A Customer Service Representative (CSR) with the Grand Island Independent must be friendly, detail-oriented, and passionate about helping customers. A CSR assists subscribers and non-subscribers by ...

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All JobsCustomer Service Rep JobsVirtual Customer Service Rep JobsVirtual Customer Service Rep Jobs in Nebraska

Virtual Customer Service Rep information

What is a virtual customer service rep?

A Virtual Customer Service Representative is a professional who provides customer support remotely, often from their home or another off-site location. They assist customers via phone, email, chat, or other digital platforms, handling inquiries, resolving issues, and ensuring customer satisfaction. These representatives use specialized software and communication tools to interact with customers just as an in-person agent would. The virtual aspect allows companies to offer flexible support hours and reach customers in different time zones. Virtual customer service reps are essential for businesses that operate online or have a distributed customer base.

What are the key skills and qualifications needed to thrive as a virtual customer service rep?

To thrive as a Virtual Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are vital for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation in a remote environment.

What are some common challenges faced by virtual customer service reps and how can they be addressed?

Virtual Customer Service Reps often face challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated while working remotely. To address these issues, it's important to develop strong time management skills, utilize collaboration tools to stay connected with your team, and establish a structured daily routine. Regular feedback sessions and ongoing training can also help reps stay engaged and continue to improve their customer service skills.

What is the difference between Virtual Customer Service Rep vs Customer Support Specialist?

AspectVirtual Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare, retail
Search & Comparison IntentOften searched for in remote customer service rolesCompared for broader customer support roles in companies

The Virtual Customer Service Rep primarily handles customer inquiries remotely, focusing on communication via phone, email, or chat. Customer Support Specialists may have similar responsibilities but can work in both remote and on-site settings, often with a broader scope of support tasks. Both roles require strong communication skills and customer service experience, but the Virtual Customer Service Rep is specifically tailored for remote work environments.

How to become a virtual customer service representative?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience with customer service or specific tools like live chat or CRM software. Certifications in customer service or related fields can enhance your prospects, and a quiet, reliable workspace is essential for remote work.

What are the most commonly searched types of Customer Service Rep jobs in Nebraska?

The most popular types of Customer Service Rep jobs in Nebraska are:

Virtual Customer Service Rep jobs near you
Infographic showing various Virtual Customer Service Rep job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

University of Nebraska

Lincoln, NE • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

University Of Nebraska rating

7.0

Company rating: 7.0 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

437th of 621 rated colleges and universities

Job description

Position Information
Position Information
Working Title
Customer Service Representative
Department
UO Parking & Transit Services-1018
Requisition Number
S_260633
Posting Open Date
08/10/2026
Application Review Date: (To ensure consideration, please submit all application materials before review date)
08/21/2026
Posting Close Date
Open Until Filled
Yes
Description of Work
Ranked as one of the Best Employers in Nebraska and certified as a Lincoln Family-Friendly workplace, the University of Nebraska-Lincoln is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska's economy each year.
We invest in our employees:
  • Vacation, sick, and holiday pay.
  • Medical, dental, and vision insurance.
  • No-cost life insurance.
  • Employee Assistance Program.
  • Parental leave
  • Retirement plans.
  • Tuition assistance for employees and dependents.
  • Exclusive employee discounts.
  • Professional development through training and education.
  • And many more!!
As a Customer Service Representative, you will:
  • Serve as the first point of contact for customers by phone and in-person interactions, respond to inquiries, and provide information on parking, transportation, directions, and related services.
  • Coordinate and process parking permit sales, bus passes, payroll deductions, billing requests, account transactions, payments, credits, and related reconciliations in accordance with established procedures.
  • Resolve routine customer concerns by identifying appropriate solutions, providing guidance, documenting concerns, and referring matters to leadership when appropriate.
  • Prepare the office for daily operations and maintain a clean, organized, and customer-ready reception area, such as restocking office supplies.
  • Perform data entry, records research, verification, and filing to maintain accurate customer, permit information, vehicle registration, citation history, and related documentation.
  • Manage assigned change funds in accordance with established procedures.
  • Provide citation and impoundment support by explaining related procedures, citation reasons, payment options, appeals procedures, impoundment documentation, vehicle release procedures, and related service processes.
  • Attend Parking Advisory Committee meetings to record minutes and audio, submit materials for approval, and maintain official records.
  • Process departmental mail and correspondence, such as receiving, sorting, date stamping, reviewing, preparing outgoing responses, and various departmental communications.
The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://equity.unl.edu/notice-nondiscrimination/.
Minimum Required Qualifications
  • High school or equivalent experience
  • 1+ years of experience in customer service, retail, or office support with direct customer contact, including in-person and phone.
  • 1+ years of experience processing financial transactions.
  • Strong customer service, interpersonal, and communication skills.
  • Skilled in de-escalating difficult customer interactions.
  • Demonstrated strong organizational skills and attention to detail.
  • Competency with computers and physical and digital filing systems, and the ability to learn new technology.
  • Knowledge of financial transaction processes.
  • Strong problem-solving skills.
  • Ability to adapt to change, work independently with minimal supervision, and collaborate with various business partners.
Preferred Qualifications
  • Associate's degree in business administration, accounting, office administration, or other related field of study, or equivalent experience.
  • Experience using office software, databases, or recordkeeping systems.
  • Experience working in parking services, transit services, or a similar public-facing operation.
  • Knowledge of parking and transit policies, permit processes, citation procedures, or related parking customer service operations.
  • Knowledge of billing, reconciliation, and office recordkeeping practices.
  • Proficiency with Microsoft Office suite.

Pre-Placement Driving Record Review Required
No
Physical Required
No
Commercial Driver's License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.
No
Criminal History Background Check Required
Yes
Posted Salary
$18.00/hr minimum
How to Apply
Click on "Apply to this Job". You will then either create an application or edit your current application that is on file.
For questions or accommodations related to this position contact
uopeopleops@unl.edu
Job Category (old)
Office/Service
Job Type
Full-Time
Alternate Work Schedule (if other than 8-5)
Occasional weekend and evening hours
Work Location (City, State)
Lincoln, NE
Position funded by grant or other form of temporary funding?
No
If Temporary, indicate end date
Planned Hire Date:
Appointment End Date

What University Of Nebraska employees say

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Workplace

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About University of Nebraska

Sourced by ZipRecruiter

The University of Nebraska (UN), located in Lincoln, NE, US, is a leading public research university in the education sector. With its official website at nebraska.edu, the institution was established in 1869 as the first public university in Nebraska. Over the years, it has gained esteemed recognition for contributing to multiple fields, encompassing agriculture, arts, engineering, and more. It serves a wide range of students through its various programs and services, including undergraduate, graduate, online, and professional degree programs. The university's mission underpins the core values of learning, innovation, and engagement, aiming at enabling students to pursue knowledge and develop a skillset that facilitates lifelong success. Notably, the University of Nebraska holds a remarkable legacy of being ranked in the top third of all national universities, both public and private.

Industry

Education

Company size

10,000+ Employees

Headquarters location

Lincoln, NE, US

Year founded

1892

Social media

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