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Virtual Customer Service Rep Jobs in Minnesota (NOW HIRING)

Taco Johns

Customer Service Representative

Sartell, MN · On-site

$12 - $15/hr

Customer Service Representative at Taco John's - $12-15/hour, Ultra-Flexible Shifts! Join Our Restaurant Customer Service Team in Sartell, MN! Looking for a part-time job that actually works around ...

Taco John's

Customer Service Representative

New Ulm, MN

$12 - $15/hr

Customer Service Representative at Taco John's - $12-15/hour , Ultra-Flexible Shifts! Join Our Restaurant Customer Service Team in New Ulm, MN! Looking for a part-time job that actually works around ...

Taco John's

Customer Service Representative

Sartell, MN

$12 - $15/hr

Customer Service Representative at Taco John's - $12-15/hour , Ultra-Flexible Shifts! Join Our Restaurant Customer Service Team in Sartell, MN! Looking for a part-time job that actually works around ...

Taco Johns

Customer Service Representative

Osseo, MN · On-site

$12 - $15/hr

Customer Service Representative at Taco John's - $12-15/hour, Ultra-Flexible Shifts! Join Our Restaurant Customer Service Team in Maple Grove, MN! Looking for a part-time job that actually works ...

Global Channel Management

Customer Service Rep

Saint Cloud, MN · On-site

$15.75 - $21.50/hr

About the job Customer Service Rep Customer Service Rep needs 1 years experience Customer Service Rep requires: Customer service MS Office Phones Customer Service Rep duties: Prioritize and problem ...

Taco Johns

Customer Service Representative

New Ulm, MN · On-site

$12 - $15/hr

Customer Service Representative at Taco John's - $12-15/hour, Ultra-Flexible Shifts! Join Our Restaurant Customer Service Team in New Ulm, MN! Looking for a part-time job that actually works around ...

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All JobsCustomer Service Rep JobsVirtual Customer Service Rep JobsVirtual Customer Service Rep Jobs in Minnesota

Virtual Customer Service Rep information

What is a virtual customer service rep?

A Virtual Customer Service Representative is a professional who provides customer support remotely, often from their home or another off-site location. They assist customers via phone, email, chat, or other digital platforms, handling inquiries, resolving issues, and ensuring customer satisfaction. These representatives use specialized software and communication tools to interact with customers just as an in-person agent would. The virtual aspect allows companies to offer flexible support hours and reach customers in different time zones. Virtual customer service reps are essential for businesses that operate online or have a distributed customer base.

What are the key skills and qualifications needed to thrive as a virtual customer service rep?

To thrive as a Virtual Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are vital for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation in a remote environment.

What are some common challenges faced by virtual customer service reps and how can they be addressed?

Virtual Customer Service Reps often face challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated while working remotely. To address these issues, it's important to develop strong time management skills, utilize collaboration tools to stay connected with your team, and establish a structured daily routine. Regular feedback sessions and ongoing training can also help reps stay engaged and continue to improve their customer service skills.

What is the difference between Virtual Customer Service Rep vs Customer Support Specialist?

AspectVirtual Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare, retail
Search & Comparison IntentOften searched for in remote customer service rolesCompared for broader customer support roles in companies

The Virtual Customer Service Rep primarily handles customer inquiries remotely, focusing on communication via phone, email, or chat. Customer Support Specialists may have similar responsibilities but can work in both remote and on-site settings, often with a broader scope of support tasks. Both roles require strong communication skills and customer service experience, but the Virtual Customer Service Rep is specifically tailored for remote work environments.

How to become a virtual customer service representative?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience with customer service or specific tools like live chat or CRM software. Certifications in customer service or related fields can enhance your prospects, and a quiet, reliable workspace is essential for remote work.

What are the most commonly searched types of Customer Service Rep jobs in Minnesota?

The most popular types of Customer Service Rep jobs in Minnesota are:

Virtual Customer Service Rep jobs near you
Infographic showing various Virtual Customer Service Rep job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

CSR - Customer Service Rep

Edison Electric, Inc.

Minneapolis, MN • On-site

$23 - $28/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 21 days ago

Job description

Edison Electric Inc. in Minneapolis, MN is looking for a self-motivated, client-driven person to join our office as a full-time CSR - Customer Service Rep. If you have a cheerful attitude, flexible problem-solving skills, and an inherent desire to make a positive impact, you could be the right fit for this clerical role!Depending on experience and qualifications, you can earn $23.00 - $28.00/hour. You can thrive in our positive working environment and enjoy this incredible benefits package:Health, dental, and visionPaid time off (PTO)401(k) with company matchShort- and long-term disabilityBonus structureCompany partiesCompany vehicleEducation assistanceGrowth opportunitiesLife insuranceMentor/apprentice programUniformsAs for your schedule, you're usually in our office from 7:00 am - 4:00 pm, Monday - Friday. Are you communicative and great with speaking over the phone? Do you take pride in your work and give your best every day? If YES, we want you as our CSR - Customer Service Rep!WHAT YOUR DAY IS LIKEYou let your clerical skills and customer service know-how shine, skillfully managing our phone lines and responding to website requests to assist customers and keep our schedule full. Committed to doing your best, you speak with customers, ask about their electrical needs, and determine what we can do for them. You remain organized as you schedule appointments and effectively dispatch electricians to jobs. With a cheerful demeanor, you support our clients however you can and make a lasting positive impression of our office. Your efforts help turn first-time clients into loyal customers!WHO ARE WE?Since 2007, we've proudly served the Twin Cities as a locally owned, independent company, and we treat our team like family. Our culture is centered on valuing and supporting each member of our team. We're committed to providing a workplace where everyone can thrive both professionally and personally. Don't just take our word for it-visit our careers page to hear directly from our employees through their testimonials. They share firsthand how we prioritize work-life balance, ensuring they have time for family events and personal commitments. If you're looking for a company that truly values and invests in its people, join us!WHAT DO YOU NEED?Excellent phone communication and listening skillsAdministrative skills, organizational abilities, and strong time management skillsPresentation skillsCustomer service mindset and ability to interact with different kinds of peopleExperience with ServiceTitan or another CRM would be a bonus for this clerical role. Do you have what it takes to excel as our CSR - Customer Service Rep? If so, don't wait - apply today with our short initial form!Must have the ability to pass a background check and drug screening test.
Job Posted by ApplicantPro