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Virtual Customer Service Rep Jobs in Minnesota (NOW HIRING)

Triangle

Customer Service Representative

Brooklyn Park, MN

$16.75 - $22.75/hr

Customer Service Representative (CSR) Company: Triangle Dies & Supplies (DFC Manufacturing Group) Location: Brooklyn Park, MN Job Type: Full-time | Hourly (Non-exempt) About Triangle Dies & Supplies ...

Dacotah Bank

Customer Service Representative

Morris, MN · On-site

$15.25 - $20.75/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will be ...

HOM Furniture

Customer Service Representative

Oakdale, MN · On-site

$17 - $18/hr

Job Type Full-time Description Pay $17-18 an hour Responsibilities The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture's customers. Necessary ...

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Alterations Customer Service Representative

Richfield, MN · On-site

$16.50 - $22.50/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

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All JobsCustomer Service Rep JobsVirtual Customer Service Rep JobsVirtual Customer Service Rep Jobs in Minnesota

Virtual Customer Service Rep information

What are some common challenges faced by Virtual Customer Service Reps and how can they be addressed?

Virtual Customer Service Reps often face challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying motivated while working remotely. To address these issues, it's important to develop strong time management skills, utilize collaboration tools to stay connected with your team, and establish a structured daily routine. Regular feedback sessions and ongoing training can also help reps stay engaged and continue to improve their customer service skills.

What is the difference between Virtual Customer Service Rep vs Customer Support Specialist?

AspectVirtual Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare, retail
Search & Comparison IntentOften searched for in remote customer service rolesCompared for broader customer support roles in companies

The Virtual Customer Service Rep primarily handles customer inquiries remotely, focusing on communication via phone, email, or chat. Customer Support Specialists may have similar responsibilities but can work in both remote and on-site settings, often with a broader scope of support tasks. Both roles require strong communication skills and customer service experience, but the Virtual Customer Service Rep is specifically tailored for remote work environments.

What is a Virtual Customer Service Representative?

A Virtual Customer Service Representative is a professional who provides customer support remotely, often from their home or another off-site location. They assist customers via phone, email, chat, or other digital platforms, handling inquiries, resolving issues, and ensuring customer satisfaction. These representatives use specialized software and communication tools to interact with customers just as an in-person agent would. The virtual aspect allows companies to offer flexible support hours and reach customers in different time zones. Virtual customer service reps are essential for businesses that operate online or have a distributed customer base.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Rep, and why are they important?

To thrive as a Virtual Customer Service Rep, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are vital for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation in a remote environment.
What are the most commonly searched types of Customer Service Rep jobs in Minnesota? The most popular types of Customer Service Rep jobs in Minnesota are:
Virtual Customer Service Rep jobs near you
Infographic showing various Virtual Customer Service Rep job openings in Minnesota as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Customer Service Representative

Customer Service Representative

Triangle

Brooklyn Park, MN

$16.75 - $22.75/hr

Full-time

Re-posted 19 days ago

Job description

Job Title: Customer Service Representative (CSR)
Company: Triangle Dies & Supplies (DFC Manufacturing Group)
Location: Brooklyn Park, MN
Job Type: Full-time | Hourly (Non-exempt)

About Triangle Dies & Supplies

Triangle Dies & Supplies is a long-standing manufacturer of steel rule cutting dies and die supplies that supports packaging and converting customers with specialized tooling solutions. We're known for delivering responsive service, strong product knowledge, and dependable turnaround times. As part of the DFC Manufacturing Group, we offer stability, growth, and the support of a broader manufacturing network.

If you enjoy being the key connection between customers, sales, design/CAD, and production-and you thrive in a fast-paced, deadline-driven environment-this role is for you.

Position Summary

The Customer Service Representative (CSR) is responsible for coordinating customer orders from start to finish while ensuring accuracy, clear communication, and on-time delivery. You will serve as the primary point of contact for customers and sales reps, working closely with internal teams to keep jobs moving smoothly through the production process.

Key Responsibilities

  • Serve as the primary contact for customers and sales reps regarding specifications, pricing, and order status

  • Review incoming orders and customer-provided materials for completeness and accuracy; verify details and approvals

  • Coordinate job scheduling with internal production teams and outside vendors as needed

  • Communicate proactively throughout production to resolve issues, confirm details, and ensure customer satisfaction

  • Enter orders, maintain job records, and manage priorities/logs to support on-time completion

  • Partner with design/CAD teams on artwork coordination, revisions, and file readiness

  • Prepare packing slips and shipping documentation; provide invoicing details to Accounts Receivable

  • Support additional customer service and administrative tasks as needed to keep operations running smoothly

Qualifications

  • High school diploma or equivalent required (Associate degree preferred)

  • 3–5 years of customer service experience (manufacturing or printing/packaging environment preferred)

  • Strong attention to detail and organization; ability to manage multiple priorities and deadlines

  • Excellent communication skills (phone, email, and in-person) with a customer-first mindset

  • Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn order entry/ERP systems

  • Helpful but not required: ability to read/interpret blueprints or CAD drawings; comfort with basic math and problem-solving

Work Environment

This role is primarily in an office setting within a production environment. You may occasionally interact with the plant floor and production teams. The work is deadline-driven and requires accuracy, responsiveness, and professionalism.

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