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Virtual Customer Service Manager Jobs in Springfield, MO

Five Below

Customer Experience Manager

Springfield, MO · On-site

$18/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Pep Boys

Assistant Service Manager

Springfield, MO · On-site

$18.90 - $24/hr

Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...

Pep Boys

Assistant Service Manager

Springfield, MO

$18.90 - $24/hr

Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Ava, MO · On-site

$13.50 - $18.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Central Bancompany

Customer Service Representative

Nixa, MO · On-site

$14.25 - $19.25/hr

... resolving customer sales and service inquires that leads to improved satisfaction and sales ... Ability to manage multiple responsibilities, prioritize, research and solve problems, attention to ...

Walgreens

Customer Service Associate

Nixa, MO · On-site

$12.75 - $17.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Springfield, MO

$13 - $17.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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Showing results 21-40

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Springfield, MO

Virtual Customer Service Manager information

See Springfield, MO salary details

$22.3K

$52.8K

$91.9K

How much do virtual customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for virtual customer service manager in Springfield, MO is $52,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Springfield, MO? For Virtual Customer Service Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Springfield, MO look for? The top searched job categories for Virtual Customer Service Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Virtual Customer Service Manager jobs? Cities near Springfield, MO with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Springfield, MO as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,757 per year, or $25.4 per hour.

Customer Service Account Manager

Rone and Associates - Allstate Insurance

Ozark, MO • On-site

$18 - $23/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Health insurance
  • Paid time off
  • Opportunity for advancement

Position Overview:
A growing Allstate  agency is looking for a motivated and customer-focused Customer Service Representative/Account Manager to join our team. This role is ideal for someone who enjoys helping people, building relationships, and being part of a supportive team environment.
As a Customer Account Representative, you will assist customers with their insurance needs, help maintain strong client relationships, and support the day-to-day operations of the agency. This position offers an excellent opportunity to learn the insurance industry, develop valuable professional skills, and explore future career paths within the agency.
Whether you come from customer service, retail, banking, hospitality, or another people-focused background, we welcome individuals who are positive, dependable, and eager to grow.
Responsibilities:
  • Assist customers with questions about their policies and coverage
  • Provide excellent service through phone, email, and in-person interactions
  • Help customers review their insurance needs and identify appropriate coverage options
  • Support the agency team with administrative and operational tasks
  • Maintain accurate client records and documentation
  • Build strong relationships with new and existing customers
  • Participate in training and professional development opportunities
Requirements:
  • Strong communication and interpersonal skills
  • Customer service experience preferred but not required
  • Organized and detail-oriented with good time management skills
  • Comfortable learning new systems and technology
  • Positive attitude and willingness to learn
  • Ability to work in a team-focused environment
Preferred Qualifications:
  • Prior experience in customer service, retail, banking, hospitality, or insurance
  • Willingness in obtaining insurance licenses (if not already licensed)
What We Offer:
  • Competitive compensation
  • Training and development within the insurance industry
  • Supportive and team-oriented office culture
  • Opportunities for advancement within the agency, or into your own agency
This position can be a great starting point for individuals interested in building a long-term career in the insurance and financial services industry, with potential opportunities for growth and leadership.
Base hourly wage dependent on experience. Bonus/commission opportunities also available.