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Virtual Customer Service Manager Jobs in Springfield, MO

OMB Bank

Customer Service Manager

Springfield, MO · On-site

Customer Service Manager Job Summary The Customer Service Manager must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent ...

Liveops

Remote Customer Service Agent

Springfield, MO · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

VERMEER GREAT PLAINS INC

SERVICE MANAGER

Brookline, MO · On-site

Visit top 3 customers per month * Conduct monthly service P&L meetings * Conduct and/or participate ... from Manager professionally, and execute upon such feedback. KNOWLEDGE, SKILLS AND ABILITIES:

Berry Companies

Service Manager

Springfield, MO · On-site

The Service Manager will be responsible for overseeing the daily operations of our service ... Handle customer complaints or concerns quickly and professionally to maintain good customer ...

K.C. Bobcat

Service Manager

Springfield, MO · On-site

The Service Manager will be responsible for overseeing the daily operations of our service ... Handle customer complaints or concerns quickly and professionally to maintain good customer ...

HyVee

Service Manager

Springfield, MO · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Springfield, MO

Virtual Customer Service Manager information

See Springfield, MO salary details

$22.3K

$52.8K

$91.9K

How much do virtual customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for virtual customer service manager in Springfield, MO is $52,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Springfield, MO? For Virtual Customer Service Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Springfield, MO look for? The top searched job categories for Virtual Customer Service Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Virtual Customer Service Manager jobs? Cities near Springfield, MO with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Springfield, MO as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,757 per year, or $25.4 per hour.

Customer Service Manager

OMB Bank

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Description:

Customer Service Manager


Job Summary
The Customer Service Manager must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service manager is responsible for supervising the daily operations of the customer service department, interacting with customers and handling customer queries and complaints in a timely manner. The customer service manager works closely with other department managers to develop an understanding of their products and services to provide better support to customers. They are also responsible for the development of the team, so they are successful helping customers via phone, chat and video teller machines.


Primary Location/Schedule:

  • 3050 S. Delaware Ave., Springfield, MO 65804
  • Schedule: Monday – Friday, 7:30 am - 6:00 pm; alternating Saturdays 9:00 am – 12:00 pm
  • Full-time: 40 hours per week average


Position Requirements:

  • Bachelor’s degree in a business-related field e.g. accounting, management, economics, business administration
  • Three to five years of clerical and customer service experience required
  • Excellent customer service and strong communication skills
  • Strong mathematical, problem-solving and computer skills
  • Ability to handle high-pressure situations and escalations
  • Basic knowledge of banking operations preferred
  • Effective multi-tasking and organizational skills
  • Willingness to proactively cross-sell bank products & services

To Apply:

  • Complete an OMB Bank application at https://www.ombbank.com/about/careers
  • Contact Human Resources at careers@ombbank.com or 417-869-9000 for more information

Employee Benefits:

  • Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
  • Stability with a locally owned community bank that is growing and expanding in the region
  • Paid Leave: PTO, Military, Bereavement, and Jury Duty
  • Full and partially paid insurance plans: life w/AD&D, disability, medical, and dental
  • Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D
  • 100% match of retirement savings (up to plan limit)
  • Discounted financial service fees on select OMB products and services
  • Plus more

Futures made brighter. Banking made better

OMB Bank was founded in 1999 with a commitment to excellence in service. We offer our customers the latest in banking products and services combined with old-fashioned customer service. We are committed to giving our employees the kindness, courtesy, and professionalism they deserve. This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.


Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


EOE/VETERANS/DISABLED E-VERIFY EMPLOYER

Requirements:


Apply