Virtual Customer Service Manager Jobs in Maple Ridge, BC

Service Manager

Maple Ridge, BC

Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom's mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

We are searching for an experienced Service Manager to lead our Fire Alarm Technicians and all their service activities. He/she will organize and manage all service activities and performance of the service team. Our Service Manager will lead a team of Fire Alarm Technicians and ensure the efficient, safe, and timely completion of installation projects. In this role, you will plan and manage technician schedules, coordinate activities with general contractors, engineers, and authorities, and ensure all documentation and approvals are in place. You will mentor and train technicians, monitor labour hours and project costs, and help maintain optimal material levels and vehicle readiness. This is a full time role based out of our Maple Ridge location in BC.

Key Responsibilities:

• Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries.
• Mentor, train and develop skills with Technicians.
• Coordinate installation activities with General Contractors, Engineers and building officials to ensure all documentation and approvals are delivered.
• Create an environment which achieves ultimate customer service, while meeting or exceeding branch targets.
• Monitor direct labour hours, project costs, and work schedules.
• Coordinate and assist with expediting material requests, replenishing truck stocks and requesting other necessary supplies for technicians.
• Ensure vehicles are clean and in safe operating condition by conducting regular inspection.
• Ensure all safety guidelines are followed and that the company is in compliance with all regulatory rules and regulations.

Requirements and Skills:

• 3-5 years of experience in the Fire and Life Safety industry.
• Proven manager/supervisor experience in the Fire Alarm industry.
• Canadian Fire Alarm Association (CFAA) certification or ASTTBC (Applied Science Technologists and Technicians of BC) certification in fire alarm.
• Proficiency to review drawings, conduct field surveys, prepare all required information to perform complete installation activities.
• Strong computer skills and competency in Microsoft Office applications.
• Ability to work flexible hours including weekends to meet customer/technician requirements.
• Strong organizational skills, a positive attitude and the ability to learn quickly.
• Possess a valid driver's license and a clean driver's abstract
• Strong verbal and written communications in the English language
• Must be able to handle fast-paced environment.
• Work with project management and meet on a weekly basis.
• Be part of health & safety team.
• Strong knowledge of Inspect Point, D365, Dayforce software a must.

What Mircom Offers:

• A great working environment with opportunity for career advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.

At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate's skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.

Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.