ZipRecruiter

Log In

1

Virtual Customer Service Manager Jobs in Maple Ridge, BC

Mircom Group of Companies

Service Manager

Maple Ridge, BC

CA$80K - CA$105K/yr

Service Manager Maple Ridge, BC Founded in 1991, the Mircom Group of Companies is North America ... Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm ...

Williams Machinery

Service Manager

Surrey, BC · On-site

Lead, Inspire, Transform as a Service Manager Lead a passionate team of technicians and parts ... customers across Western Canada through our family of brands - Williams Machinery, Westerra ...

Alsco Inc

Customer Service Coordinator

Surrey, BC

$20.26/hr

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer ... Performs other duties as required and reports to the Service Manager. Wage $20.26/Hr + bonuses.

HMG Careers

Remote Customer Service and Sales

Langley, BC · Remote

CA$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ...

HMG Careers

Remote Customer Service and Sales

Delta, BC · Remote

CA$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ...

HMG Careers

Remote Customer Service and Sales

Burnaby, BC · Remote

CA$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ...

HMG Careers

Remote Customer Service and Sales

Surrey, BC · Remote

CA$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ...

next page

Showing results 1-20

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Maple Ridge, BC

Virtual Customer Service Manager information

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What job categories do people searching Virtual Customer Service Manager jobs in Maple Ridge, BC look for? The top searched job categories for Virtual Customer Service Manager jobs in Maple Ridge, BC are:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Maple Ridge, BC as of July 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 85% In-person, and 15% Remote job distribution.

Manager, Customer Service

Farm Credit Canada

Abbotsford, BC • Hybrid

Full-time

Posted 6 days ago

Job description

Closing Date (MM/DD/YYYY):

08/09/2026

Worker Type:

Term (Fixed Term)

Language(s) Required:

English

Term Duration (in months):

18

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$94,620 - $128,020

Why FCC?

At FCC, we're proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here's what you can expect when you join our team:

  • Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

  • Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

  • Growth: Learning and development opportunities to help you thrive

  • Hybrid work options

`

How you'll make an impact

As Manager, Customer Service, you'll guide a dynamic team located across British Columbia and Northern Alberta focused on delivering exceptional customer service in Agriculture financing. You'll coach and mentor staff on building relationships with customers and creating strong partnerships with internal teams, ensuring quality documentation and efficient processes. Working with the district leadership team, you'll help shape strategy, optimize workflow, and support the district business plan to achieve organizational goals.

If you have a passion for the agriculture industry, love supporting others, and enjoy leading teams through change and growth, this could be a role for you.

What you'll do

  • Lead a high-performing customer service team, managing performance and development

  • Establish and reinforce consistent service standards, performance expectations and Relationship Management Practices (RMP)

  • Manage workload priorities, identify employee development requirements, set goals and evaluate performance

  • Work with district leadership team to develop and execute business plan and marketing strategies between business units

  • Monitor operational reports (for example, compliance and loan review)

  • Maintain the district budget and manage daily operations: facilities management, meetings and event planning

What you'll bring to the team

Required qualifications:

  • A bachelor's degree in administration or business

  • A minimum of four years of related experience (or an equivalent combination of education and experience)

  • Leadership experience, including coaching, mentoring and developing team members to improve performance or achieve measurable results

  • Demonstrated experience delivering agricultural or commercial financial services, including relationship building, assessing clients' needs, supporting lending or credit processes, or managing a portfolio of business or farm clients

  • Experience leading or supporting change initiatives, driving continuous improvement and delivering measurable impact in processes, teams or projects

  • Valid driver's license and ability to travel within the province

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we're committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
Indigenous Peoples
Members of visible minority groups
Persons with disabilities
Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

Apply